Patricia C.
Yelp
I love Waffle House, and eat there frequently especially this location. That being said, I went there last night around midnight, and had the worst customer service experience I have ever had, at any restaurant hands down!!! I went here after going to a concert. I frequent this restaurant, so I know that you sit at the bar to get an order to go. However, the bar/to go area was full. There was no place to sit or even get close to the area. I saw a couple of open booths so I sat down. There were approximately 8 people there working. Within a few minutes, a guy that works there, came to me and asked if my order was for here or to go. I replied "to go." He immediately told me I had to get up, that the booth was for customers! I replied "what?!?" "I am a customer!!" " I don't see anyone waiting to be seated and there is no place to sit at the bar/to go area, the seats are full." He replied, " I know, you have to stand up!!" Now he was young, and obviously had no idea how important customer service is. And again, this was an open booth, no one was waiting to be seated. I politely told him I will not get up, I don't see anyone waiting on this booth, and, I am a customer!!! He walked off. I sat there 20 mins with all these employees looking at me and no one took my order. This guy just kept walking past me. So I asked him if he was going to take my to go order. He replied, " I told you to stand up, that way anybody can help you!" I really wanted to leave at that point, but I had a taste for pecan waffles! I got up, stood there and about three employees or more came over to tell me they saw me sitting there. I told them what this guy had done asked, another employee, Don Juan, if he saw me why didn't he just come take my order. He replied that is, his ( the other guy) area. So by now I'm
really upset. Ann, another employee apologized, told me to sit in her booth, and she would help me. Which I gladly did. While she's getting my order ready, other employees are huddled around this mean guy, whose name is Anthony, getting his side of the story. One, whom I will call The Birthday Girl due to the one dollar bills she had pinned to her chest, was snickering as if this was funny!
I won't go into every other detail of this miserable experience, but Ann was great, she got my order ready and I gave her a nice tip. As I'm leaving, Anthony and The Birthday Girl and a couple others, we're talking badly about me, well, Anthony was, the rest were just snickering. I left but went back in to get his name, which I didn't know, I walked back in on him speaking badly about me, I looked at him, trying to see his name tag, he yelled at me "Anthony!!!!! Wow!!! Really?!?! I have never experienced such awful service at any restaurant let alone the Waffle House!
I would not recommend this location due to Anthony, and his poor customer service. If you do go here don't sit in his area!!! I only gave one star because the meal was good once Ann helped me!