Tonya D.
Yelp
Food was decent, service was miserable. As soon as we walk in, the two waitresses, one older, one young, are clearly having an argument. We seat ourselves, the older waitress comes over, put down utensils then just looked at us. We had to ask for full menus. Then we had to re-ask for a FULL menu because she only gave us the short menu. We gave our order, she had to repeat the order a few times and stared at her notepad before writing like it was confusing to her (only 2 of us, not a complicated order). My friend ordered a sandwich, she told him it came with hash browns which he didn't really want (menu clearly has a sandwich and a meal option, but when he asked if he HAD to get a side, she said yes).
She had to ask me what I was drinking after she asked if I wanted a refill - when it's a coffee mug with creamer sitting right next to it.
We didn't get the order of eggs we ordered until we had to remind her about it. "We ordered eggs" "So what?" (Yes, that was word-by-word the response she gave us) "We didn't receive them..."
We got a waffle we didn't order and she just looked at us like it wasn't her concern when we told her "We didn't order that."
Fast forward to check-out, although we were the only customers in the restaurant the entire time, she didn't seem to remember our order or who had what. I feel like we had to spell it out for her. She argued the sandwich as she was charging for the meal when he was very clear that he just wanted the sandwich and she insisted it came with a side - he told her he didn't want the hash browns. We asked for a manager after she started arguing that he was "just trying to not pay for his food" and "Did you get the side? Did you eat the side? Then you pay for it." and not acknowledging that she made it seem like that came with the order he put in instead of was her error in the first place.
Apparently, there was no manager or supervisor on shift - so we had to get the other younger waitress to step in and ring us up, which she did without issue and completely understood what our complaint was. It wasn't that we weren't paying for our meals (we were at the register, money in hand, we just wanted to pay for what we actually ordered!) and we wanted to do so without being accused and argued with. The lady had to be on something, she didn't seem very coherent and slurred her words, had trouble finding her words....we were very thankful the other waitress steps in.