Jessica L.
Google
I was meeting my mom for her birthday and running late, so I was already frazzled when I walked in the door.
Juniper ( our waitress ) must’ve noticed this, because when she approach the table, she was very friendly, calm, cool and collected, and offered me a drink immediately after welcoming me in. I ordered a coffee, and as she quickly returned, I had somehow (in all my frazzle) completely spaced out on the fact that I myself am allergic to all animal dairy proteins and milk, and asked “you guys don’t have any alternative milks, do you?” She seemed truly apologetic as she told me they don’t, and I assured her it was okay as I returned the creamer to her, and asked for sugar. I then went over the menu with her to see what items had dairy or butter in them. Come to find out quite a lot of foods at waffle House are either premade with butter or have butter in them.
But this staff went above and beyond to help ya girl out. She informed me that all of the grits were made with butter, but when we asked the chef Sean Patrick, he then questioned if the grits have been made for the day, and when he found out that the water was indeed still boiling, he made me grits that were completely plain without the butter add-in so that I could have grits with my meal and made me plain toast so I can add my non-dairy butter once I’m home. I also informed them of my other allergy, which is unfortunately onions and they paid close attention to that as well.
I can tell that this waffle house staff gets along well and seems to have no problem working as a team, individually, or in pairs - really honestly just working together. The time that I spent in the restaurant might’ve been short, but it was quite refreshing having a staff who actually - pardon in my gibberish here - gave a damn about my allergies. I will always take the time to acknowledge a staff who not only understands that, but also goes out of their way to try to assist me. I have only actually known about my allergies for a few years now. Before I became anaphylactic allergic to dairy or onions, we just thought it was acne. But things are different now, and I’m still getting the hang of it. For those of us who have debilitating allergies and can’t eat at chain restaurants anymore because of the reactions that we have, you should train your employees to be more like this. It is hard enough to go to the grocery store let alone find restaurants that I can get more than a salad with no dressing, and to wander into a Waffle House and meet people who are so understanding and willing to help has been a true experience all in its own. You do not come across that often.
Most people don’t really take care in helping me with my allergy because it doesn’t affect them. And sadly, when something doesn’t affect someone personally it seems like they don’t really try as hard. But that was not the case with the staff members I dealt with today. Juniper and Sean Patrick showed me complete kindness and care and understanding. I can’t be in charge of how they are rewarded, but they are deserving of at least acknowledgment if not something better. They made me feel normal, like I wasn’t a problem for asking to just simply eat food that I can eat. Most importantly, I know they care, and I feel safe eating here. And I think as someone who can barely eat anywhere, that’s saying something. I will be returning to this Waffle House 10/10.
And yes Sean Patrick, the food slapped. 🤌