Secret G.
Yelp
First thing which I would like to do is verify that I am a Las Vegas local and not some out-of-town tourist. Been living in Vegas for 2 years, and I have been a loyal customer of this Wahoo's location for the same duration. That is until now. I usually place online orders for pickup around the amount of $30. I tip generously, usually around $20. Having been a food service worker myself with 3 years of working at a Taco Bell store back in the 90s, I get it. I am all about giving love and support to the food service workers. That is until you piss me off. Placed the order around 9:30 at night with an estimated wait time of approximately 15 minutes. I arrive at the Wahoo's location around 9:45-9:50pm. Food is not ready. Sign is posted to the left of the front counter, "dining room is closed, please order at the bar". I proceed to the bar, and I tell the bartender that I am here to pick up my takeout order. Sweetheart woman who is assisting the kitchen comes to tell me that my food should be ready in 5 minutes. I decide to proceed to the front counter and sit down on the bench to wait for my order. Five more minutes have passed, food is not ready. Woman assisting the kitchen comes to me at the front counter, and she tells me about 2 more minutes for the food. She explains that the store is short one cook. Definitely makes the Friday night a bit more challenging for an eatery to be shorthanded. Again, I get it. I was a shift manager at the Taco Bell store, and being short-handed was practically an everyday occurrence. I told the kitchen assistant, no worries. Kitchen assistant leaves. I continue to stand at the front counter to wait for my order. About a minute later, this other woman comes up to me. She gives me a nasty look. She asks me if I am trying to order. I tell her that I am simply waiting to pick up my take-out order. She tells me in a nasty tone, "Dining room is closed, you need to go to the bar." I guess I was an opportunity for this woman to exercise her power trip. I am assuming that this rude woman is one of the managers of the Wahoo's store. I was not standing in the dining room waiting for my order. I was standing at the front counter waiting. I proceed to the bar. By this time, it is after 10 pm. I still do not have my order. Finally, the kitchen assistant brings me my order. Total wait time for my order was 30 to 35 minutes. But that is okay. Not giving this store a one-star rating because of the double wait time for my order or the quality of the food. I am giving this store one-star due to the power-tripping rudeness of the woman manager who ordered me to go to the bar. If one would like me to do something, then just ask me nicely. I'll do it. Not certain what this woman's issue was with me, maybe because I am 52. Maybe if I looked more like Vin Diesel or Dwayne Johnson, then maybe this rude manager would have shown me a bit more respect. Up until now, I was a regular and loyal customer of this establishment. I always tipped generously, and I always showed the utmost respect to the crew behind the counter. Unfortunate, this store has lost one of the most loyal, caring and understanding customers it will ever experience all because of some nasty female manager and her rudeness. I highly recommend avoiding this Wahoo's location at all costs and find someplace else to dine where the management will show a bit more respect for its customers. I would like to finish my review of this Wahoo's location with a song dedication. "Good Riddance" by "Green Day".
