Waldorf Astoria Shanghai on the Bund

Hotel · Lan Ni Du ·

Waldorf Astoria Shanghai on the Bund

Hotel · Lan Ni Du ·

Plush rooms with city views, spa, gym, indoor pool, 3 restaurants

Information

2 Zhongshan Rd (E-1), Waitan, Huangpu, Shanghai, China, 200002 Get directions

@afar

25,132 Postcards · 3,702 Cities

"Comprising a neoclassical building completed in 1910 and a modern 24-story tower, with a courtyard and promenade in between, this property has an enviable position right on the Bund. The heritage building formerly housed the exclusive Shanghai Club. European-style interiors include a grand lobby with dark-veined white marble and Palladian columns, sculpted rooftop cornices, and crystal chandeliers. Original fixtures include the city’s large triangular manual elevators. Peacock Alley, the promenade that connects the two buildings and looks onto the courtyard, houses restaurants and lounges. Rooms in the tower come with spellbinding Bund, Huangpu River, and Pudong views, while the 20 suites in the heritage building have painted timber panelling, hardwood floors, and polished mahogany furnishings."

The Best Hotels in Shanghai

Photo courtesy of Waldorf Astoria Shanghai on the Bund

Waldorf Astoria Shanghai on the Bund

@infatuation

132,814 Postcards · 3,234 Cities

The Bund Review - Forest Hills - New York - The Infatuation

"Queens natives and childhood friends David Kong and Jim Nguyen opened the first location of The Bund in Forest Hills in 2016 to give the neighborhood a destination for quality Shanghainese food. In 2019, they opened a second location in Astoria. And at both spots, you can choose from three options for Shanghainese wontons, or just do the smart thing and try them all. The Shanghai jumbo wontons are filled with pork and leeks, with a delicate and lightly-salted broth. The mini pork wontons have a paste-like filling and come with an herbal chicken broth. And the third option with chicken and zucchini instead of pork is less traditional, but perfect for anyone who’d like a slight crunch with each soupy bite. Food Rundown Peking Duck Bao While this is a Northern-style dish rather than a Shanghainese one, The Bund’s version still has the fluffy bao and juicy, thin-skinned duck that makes it so satisfying. There are two buns per order, and we recommend dousing the duck and scallions with the hoisin-based sauce. Pancake with Beef Brisket This is a giant rolled up pancake that’s as flaky as phyllo, stuffed with tender beef brisket. It’s meant to be shared, but the portion is big enough to be a full meal for one. Crab Pork Soup Dumplings Soup dumplings are almost a requisite order at any good Shanghainese restaurant. The dough is slightly thick on these ones, but they still hit the spot. We have a slight preference for the crab and pork version over the plain pork xiao long bao, but both are worth trying. Shanghainese Jumbo Wonton with Soup Skip the Sichuan wontons (not nearly spicy enough) and try these Shanghainese wontons instead. A house signature, these extra-large wontons are filled with pork and leeks, with a delicate and lightly-salted broth with egg strips and seaweed. Deep Fried Matcha Sesame Balls On the outside they look like traditional dim sum sesame balls, but on the inside these have an ample amount of matcha mixed into the bean paste. They’re deep-fried but not too oily and just sweet enough to balance out the matcha bitterness. Order these if you need an extra caffeine kick with your dessert." - Diana Kuan

https://www.theinfatuation.com/new-york/reviews/the-bund-forest-hills

@TheInfatuation

Waldorf Astoria Shanghai on the Bund

@tablethotels

8,496 Postcards · 3,271 Cities

Waldorf Astoria Shanghai on the Bund (Shanghai, China) Verified Reviews | Tablet Hotels

"It seems they do still make 'em like they used to. The Waldorf Astoria Shanghai on the Bund is pure classic luxury, vintage 2011. It was a contender for the city’s best hotel from the moment it opened its doors, for there was a lot behind those doors: a soaring main hall awash in white marble, a staff that’s the epitome of discreet and attentive service, a set of restaurants that have quickly come to be regarded as top Shanghai dining destinations, and 260 elegant, oversize rooms that pull off the seemingly impossible feat of combining old-world opulence with a light, modern touch. And where better than the Bund, with its endless parade of historic architecture, for a hotel that’s something of a throwback to a past golden age of hospitality." - Tablet Hotels

https://www.tablethotels.com/en/shanghai-hotels/waldorf-astoria-shanghai-on-the-bund

Tablet Hotels

Waldorf Astoria Shanghai on the Bund

@silverkris

10,054 Postcards · 2,273 Cities

8 hotels in Shanghai's key districts for exploring the city - SilverKris

"Housed in the former Shanghai Club (1911–1949) and beautifully restored, this neo-classical building retains historic architectural details while offering modern luxury; highlights include the atmospheric Long Bar and a Grand Brasserie that serves a champagne brunch." - Karen Fong

https://silverkris.singaporeair.com/inspiration/hotels-resorts/hotels/8-hotels-in-shanghais-key-districts-for-exploring-the-city/

Waldorf Astoria Shanghai on the Bund

Bernard O.

Google

Am posting this feedback while I am still staying at the property, with the intention of providing constructive input for improvement. 1. Room readiness and attention to detail Upon entering the room, there was a cake, a magazine, and children’s slippers that appeared to be from previous occupants. If the cake was intended as a welcome amenity, there was no note or indication to that effect, which caused confusion and reflected a lapse in housekeeping checks. 2. Late-night disturbance At 11:35pm, I received a VISIT from a hotel attendant asking to verify a charge to my room because someone else had requested it. Being contacted nearly at midnight for such a matter was highly unusual and disruptive. In over two decades of frequent travel, I have never encountered this situation. 3. Inconsistency at check-in During check-in, I specifically asked about the availability of a Bund-view room and the possibility of an upgrade. I was informed that such rooms were completely booked until the New Year. However, a different member of the reception team later advised that Bund-view rooms were in fact available, albeit at an additional charge of 400–1,000 yuan per night. This inconsistency was disappointing. If paid upgrades were available, this should have been clearly communicated upfront rather than the request being outright dismissed. I am sharing this feedback sincerely, as I believe service consistency and attention to detail are critical for a property of this standing. I hope this will be helpful for future improvement.

Marius

Google

An excellent quality stay from check-in to check-out. We were warmly greeted and upgraded, demonstrating that the hotel recognizes and values loyalty status. The service was exceptional, with very helpful staff. The hotel's cleanliness was impeccable. The room, located in the new, modern building (we declined an offer to upgrade to the older section), was clean and well presented. Both the breakfast selection and the evening meal were excellent. Overall, the location, service, and experience were perfect. Highly recommended, and we would definitely stay again.

Adrian S.

Google

1. We arrived at 7pm, were accommodated in room 815 and got to bed at 11pm. Immediately after midnight we woke up because of a very loud noise similar to the one made by a big electrical/ventilating equipment which was just behind one of the walls. We called the reception, they sent a guy from the technical department who didn’t seem to be surprised. After another 20 minutes and several phone calls, another guy came with the keys of another room and proposed us to move there. We had to re-pack everything, move to the room 2001 and unpack our luggage again. We went back to bed at 1:20am, but our sleep was gone, we slept less than three hours that night as we had a full day tour starting in the morning. The room 2001 had a smaller bathroom, a smaller dressing room, no fruit platter (which remained in the previous room 815), the switch of the lamp next to our bed didn’t function, the shower drain was not working properly and the shower floor was flooding so that dirty water was pouring over our feet and the tap that adjusted the water temperature was almost blocked, my wife couldn't move it. I tried to talk with one of the managers in the morning, the receptionist told us that the manager was not available, but he would call me back. Nobody called me back and they fixed only the switch of the lamp. When I complained again about the shower they recommended to me to use the bathtub!! 2. For a 2 night stay deposit of 3087.8 CNY (445 USD) was unexpected as it was not mentioned on booking.com website. It was sent back when I left but got to my account only 3 days later. The additional cost related to this amount was 6% Alipay tax (3% when I payed and 3% when I got the money back), 2% the commission related to the exchange (1% each way) and 2.2% the difference between the exchange rates when buying CNY and selling CNY when I got the money back), so an additional 10.2% x 3087.8 = 315CNY, so about 45$ just because their system is not to block the amount on my card (pre-authorization), but to get the payment in full and send it back after leaving the hotel.

Timothy L.

Google

For the price you pay, you get a good hard product that is unfortunately let down by lacklustre customer service. The rooms and facilities are well maintained, but interestingly have a very young and inexperienced team manning the front desk. The front desk is the first customer touchpoint after the doorman, so it's definitely a bit of a choice by their management. A few other reviews have mentioned their encounters with the front desk, so I won't bother to touch on the somewhat grating experience. The WA Shanghai seems to be letting its heritage and location doing a lot of the heavy lifting to justify its price bracket. Service was generally ok (apart from the front desk), but not great. Other five star hotels in the Pudong/Puxi area such as the Mandarin Oriental do offer a lot more for a much lower price. While I've stayed at a good number of Hilton properties across Asia, I'm unlikely to stay here again, unless a really good offer comes up.

Rommel C.

Google

Excellent Location, most of the things you would like to see as a tourist is within walking distance.. The room is amazing, big plus that they have japanese toilers. Service is great, everyone from the moment i stepped in was helpful and nice.. Breakfast was solid but can be better, while you can order omelette, theres no way to customize it to your liking. They have bagels but did not have cream cheese for several days. Also the lounge have nothing in it except some drinks.

Anonymous

Google

One of the best hotels I have ever stayed in; elegant opulence and luxurious without being over the top. Waldorf Astoria Shanghai on the Bund is situated in the best location in Shanghai with wonderful views of the Bund if you are fortunate enough to get one of the rooms with a view; if not, the Bund is a mere 5 minute walk away! I have to commend all staff that I encountered - from the polite bell boys to the friendly reception to the friendly breakfast staff to the incredibly attentive housekeeping to the accommodating gym staff. Nothing was too much trouble! The rooms were clean, spacious and immaculate; housekeeping have an amazing attention to detail and I was so impressed with the fresh room everyday during my stay. I loved how grand the bathrooms were with their Aesop amenities, full-length mirrors, marble details, separate bath/shower and Japanese Toto toilets. I thoroughly enjoyed the wonderful breakfast especially the made to order items like the Shanghai noodles and the amazing made to order coffee (especially the iced latte!) The hotel is faultless and I would not hesitate to stay here again.

Trip.com M.

Google

Staff were very welcoming, and friendly and attentive. Cleaning staff were amazing and helpful. The pool and gym was great - kids especially loved the pool. Our stay was fun! Only downside was the breakfast buffet - lacklustre, and not worth the money. We ended up cancelling our remaining breakfasts after experiencing one day and opted to explore local cuisine on the streets which was great!

Hessa O.

Google

Unfortunately, my experience at this hotel was disappointing. Every time we requested fruit late at night, we were told that it was either not available, available for only one person, or that they would try to arrange it — without any actual follow-up. On one occasion, we requested watermelon, and it took more than an hour and a half to be delivered, which is completely unacceptable for such a simple request. What makes this even more confusing is that fresh fruit is clearly available every morning at the breakfast buffet, yet we are told at night that it is unavailable. This explanation is illogical and hard to believe, especially for a hotel that is expected to provide consistent service around the clock. Overall, the experience did not meet expectations, and I hope the hotel seriously reviews its service standards and response times.