Christina H.
Yelp
This place is absolutely terrible. Two of our people in our party never got their food. We asked for items at the table that never came. We got someone else's food at our table that we had to turn away. It was absolutely freezing! Someone at our table has an allergy, yet we still got contaminated food where she had an allergic reaction. Absolutely no response from management on the numerous issues we experienced. We requested to celebrate the event we came for, and I wasn't surprised they didn't do it since they can't even remember our food.
UPDATE:
As per management request, I tried to fill out your form so you are in the know. Your form does not allow to submit. See photo.
Here's what was typed on the form.
As per your request, this is more detail to the experience 1/7/25. We visited with a group 12 to celebrate a graduation. We were placed by the exterior doors, which was freezing. We made a comment about how cold it was but were told there were no other options for seating. We informed the waitress there would be two tickets, one with three people and the other with the rest. Our drink orders were taken. They came out at a reasonable time.
Our appetizer orders were taken. That came out at a reasonable time. However we asked for sauces with the appetizer on multiple occasions and they came out after the appetizers became cold.
Then the dinner order was taken. In between orders we told the waitress we were wanting to celebrate a graduation, so if something special could be done. She was at a loss and said they only celebrate birthdays, but she would figure something out.
We told her my sister had an allergy so extra precautions would be taken with preparing her food.
The first round of waiters came with a couple of dishes. One order was wrong and had to be sent back. Two dishes came that didn't belong to us. Two people did not receive their meals. One of those two we were told the order went to another table. One wasn't put in at all, which we were compensated for by the meal being removed from our ticket. Both people did not get to eat with the others.
Drinks were refilled once.
My sister then started to have a reaction. We came to learn there was cross contamination with her meal. She was not able to finish it. She still had to pay for it.
My mom ordered a second beverage that never arrived. Gratefully we were also not charged for it.
Then the ticket was given to us. One of the meals that was for the other party of three was on my ticket. That had to be corrected. Despite that ticket only having three guests, they were not given a choice on the tip. Twenty percent was already charged. My ticket also had the charge of the tip, which makes sense why the service was so terrible.
The last two people who did not get dinner with the rest of the group received their dinner in to go boxes.
Graduation was never celebrated.
Even if you were to give us a gift card, I will never return to your establishment.