D L.
Yelp
(Removed) Going with 2 stars. (Removed) The food is good. But the asinine way of getting food, beer, water, silverware, or a take home box is ridiculous.
Been here 3 times. First two times were great. Food was good. The place functioned like a normal restaurant that happened to have a brewery and shop. It was cute. My girlfriend, my father, and myself liked it. Now we come back the third time.
We walk in. Two girls are sitting on high chairs by the door talking to each other. They welcome us. Then a young man comes up to take us to our seat. So far nothing amiss. He asks "have you folks been here before?", to which we said yes. Let me explain something to you. When you totally change your dynamic on how your restaurant functions, asking if you've been here before, and assuming you knew this, means nothing. It should be phrased "have you been here since we changed our ordering system?"
So to our surprise, the staff no longer take your order. You're seated. You go to one side of the restaurant to order food. You go to another side of the restaurant to order beer. You go to a water draft in the middle of the place to get your water. You get back up to ask the food desk for silverware or a take home box.
You're given a table number. You take your table number to either food person, or beer person to open a tab. What's even more fun is when beer person can't find the tab food person started. So you're waiting as they walk back and forth to each other to figure out what's wrong. The simple answer is this entire system. Ok. Beer person found the tab from food person. You walk your own flights of beer to the table now. You get back up to get your waters at the draft watering hole. If you want ice you need to bring the water to the beer person to get you ice.
As we are eating, I count 2 employees doing absolutely nothing. The same ones at the door when we walked in. They must work the shop. The 2 bartenders leaning back up against the bar talking. The two food people leaning up at the wall talking. And the young man who took us to the table initially. Bouncing between the groups of employees, socializing. So apparently with all these employees, this place can no longer function like a regular restaurant and take orders or check up on tables. This is where I found out I need to get silverware and "to go" boxes from food station and went to beer person to find out about the self serve ice-less water station.
And to finally close, as expected, you get up to pay your check. The check that asks for gratuity. Seriously, how much do you think you deserve in this environment? Your entire restaurant is functioning like a modified cafeteria.
Suffice to say, I won't be back.
Sad. As I said the food was good. Except the homemade chips. They suck. Stick to fries.
I changed my 2 stars to a 1 because of their moronic reply on google. "We'd like to hear more about your experience. Please send an e-mail including your name and the date of your visit to sales@wallenpaupackbrewingco.com , so our management team can contact you to resolve this issue."
You want to hear more? My verbatim telltale is not enough? Do me a favor. Take your copy and pasted reply to one of the registers and tell them your table number. Is that info worthy of a gratuity?