Walmart

Walmart Escondido scam the corporate equivalent of shoplifting. I guess our first mistake was shopping at Walmart. We usually shop at target. We purchased a bunch of items. The cashier was swapping with another cashier and busy talking about whether they were gonna get their hours this week. Seems he made a mistake and forgot to put the final bag full of items up for us to take. Though I do wonder now if Walmart may inadvertently intend to do this. We also missed that he failed to give it to us with the other bags. Mistakes happen on both sides but that wasn’t the issue. After getting home, we realized they didn’t give us the bag. We had the receipt and tried calling the store they never answered it just rang and rang until an automated system finally said “all of our assistance are busy. Thanks for being understanding. Call back another time”. We drove all the way back to the store, went to customer service and found that they did have a log that the bag was left with all the items. But the bag wasn’t there. This is where the scam starts and in reality it is where the corporate equivalent of shoplifting comes out. It seems they put all of our stuff away and logged them as returned to inventory. They didn’t even hold the bag for an hour for a customer to come back and get it. The items were returned to inventory to be sold a second time. They did this without even giving the customer a credit as they had the full transaction number, including the credit card we used. They have a system they use to protect themselves that could’ve easily just have returned the items to my credit card but instead they returned the items to their inventory system to be sold again, cheating customers. When I asked for the manager, he just shrugged his shoulders when I asked for the regional manager, I got a generic corporate phone number. I wouldn’t shop at this Walmart and if you do, I would keep your receipt and assume they are going to try to scam you.

Went in to return something, or exchange rather, but apparently it was impossible. Customer service closes a whopping 3 hours before the store closes. Now that's great customer service! They get an extra star for telling me in a polite fashion that customer service doesn't exist at Walmart for the last three hours of the day.

I bought a switch 2 online. Was never delivered, the third party vender must have requested it back. I was never refunded. Called customer service, tried through the app. Tried talking to supervisors. Was told id get a refund multiple times and never was. It was a scam i had to file a claim with my credit card company and walmart is trying to fight it. They cant because i have proof

I was charged $10 for a beef Jerky that i had purchased the day before for $5. When I notice I am being charged double what I was charged the day before , I try to return and get my money back. I was still standing by the register. Instead I was told to go to customer service and return at the customer service location . Long line , one hour to get my money back. Very mad . Check your receipt there are a lot of cheating .

I miss my favorite employee, haven’t seen her in awhile and she was always so helpful. I think her name was Guadalupe and i hope she was just transferred away! Walmart better be treating her right :)

depending on what side of town I'm on ill either go here or the san marcos one. less stuff than the san marcos but has everything you need. the only issue is with the self check out area. they have 6 machines and sometimes theres only 2 available for cash....

It’s about as good as any other Walmart, you’re there for prices and convenience. Provide positive feedback to employees on things you like and constructive criticism if you know how.

You know that movie Idiocracy when they walk in and the brain dead guy goes "welcome to costco, I love you." Or the scene where he goes to the pharmacy and the cashier is staring into oblivion because they're completely miserable? Yeah, that's this Walmart to a T.

We tend to shop at this Walmart whenever we go to other stores in Escondido. This us a very large Walmart, typically well stocked. The Garden Center is minimal. Grocery department is OK. Store layout defies logic IMHO. There's plenty of parking.

Walmart wouldn't accept my torn $20 Bill. The bill had a 1\8th of an inch tear, no gap, and the corner and bill, as a whole, was fully intact. Here's what the Feder Reserve say (I highly recommend saving this link to your phone for future reference). Under regulations issued by the Department of the Treasury, mutilated United States currency may be exchanged at face value if: More than 50% of a note identifiable as United States currency is present. Further regulations on worn, burned or mutilated money can be found here. https://www.frbservices.org/resources/financial-services/cash/exception-processing/mutilated-currency-coin.html#:~:text=Under%20regulations%20issued%20by%20the,United%20States%20currency%20is%20present.

If I could give 0 stars... Absolutely the worst Walmart I have ever been to it will ever go to. Customer service lines are always long, you'll end up waiting 45 minutes to be helped because they only have one person working. They don't even try get more people to help in that department. Absolutely terrible and they don't even try to remain friendly or helpful.

Martin was amazing super helpful. Talked me out of a controller for the wrong system.

Accessibility: as all Walmarts I've seen do, there is an automatic opening and closing doors and disabled parking in front of the store. Yay! I am always thankful for these. The parking lot has solar panels that create shade and there are security cameras in the lot. Walmart has great prices but the isles are a little bit narrow here and I end up having to be closer to strangers than I would like.

Dawg why the fuck are they still selling expired chocolate lazy ass workers can't even throw away they expired shit I didn't know till Having a terrible stomach flu

My husband went to this location to purchase a router which was on the Walmart app for 148.99. Mgr. Jocelyn would not sell him the product for the price that was on the app. In store price was $190.+. She stated it must be purchased online. She turned away a paying customer. Where has common sense gone??? This is why my family makes Walmart our last choice!!!

What's up with the terrible new layout?? It was fine the way it was! I didn't realize they changed everything and needed to do a few errands there. What would of taken me 10 min took me almost an hour to find everything I needed! A lot of the aisles you can't even fit your grocery cart down - way too tight! Then I was trying to find detergent thinking it would be near the cleaning section. NOPE! I even asked 2 employees and they didn't even know and were lost! So if you want to know, detergent is all the way down by the camping section since that makes perfect sense!! I will be sticking to San Marcos since their layout makes actual sense!

All registers had long lines - got in self check out line and took almost 10 min to get to the register- all of the registers said card only - I only had cash - when I asked the worker why he wasn't telling people in line and he looked at me confused. He said I'd have to go pay at a register. They had 2 registers open and both had long lines. Eff this! I left my cart in the store and I'm going to Target! This really sucked /

Walmart is walmart. I really enjoy the people who they put in the front as greeters, they are friendly and attentive. Also big thanks to emiliano, we scanned a folding desk at $35 but we realized it was about $28 online on the walmart website - he was extremely helpful and didn't make a big fuss or attitude when we asked for help - usually that happens here, but luckily he was there to help us out. We usually shop here so we'll be back :)

Nice clean, tidy location. Not a super Walmart but it still well stocked and has everything you need. The grocery section of the store is extremely small. No produce and very limited frozen foods and diary products. Unfortunately this location doesn't have a bakery or deli either. However, they do have a pharmacy and photo center. Parking is average. Customer service is typical. I did self check out and didn't require must assistance.

This Walmart is awful when it comes to Customer Service and stocked shelves. The return line is always long, usually gwcayse they have one customer service Representative working the counter. Walmart needs better management to handle scheduling and making sure shelves are stocked.

this is ,with out a doubt the worst walmart store I have ever been to. Customer serch time I ask to speak to the manager of the storevice is a joke......save yourself dont shop here............... according to the return desk when ever I ask to speak to the manager...regardless of when I ask ...I am meet with the" managers not here... i call BS...........the worst ever

i bought a brand new $350 nintendo switch, the highest level model they offer, at this location and i was so excited to open it when i got home. they dont let you touch the box until its at the register either so i never got to inspect it before i already paid for it. when i got home to open it, i noticed the box was pretty beat up. no big deal for me as i dont care too much about the box, but as i opened it, i could tell this was not a new item. the back of the console had scratches, things werent packaged properly, the controllers had dirt on them, etc. if im going to be spending $350 on a brand new item from as large of a corporation as walmart, i better be getting a brand new item. this is so ridiculous as its not the first time ive made a big, expensive $300+ purchase from walmart that ended up being used. in fact, in my 3 times of buying something this expensive from walmart, i have received used items TWICE. i have had more bad experiences buying expensive items from walmart than good. also they dont price match like they say they do. i saw it cheaper elsewhere but bought it from walmart bc it was more convenient. what a joke

I placed an order today around 1pm for pickup; I called in close to 6pm because I know due to COVID their pickup desk sometimes closes early. My item online said it wasn't ready for pickup but it would be before 8pm today. I called in to check if it would or wouldn't be ready. The first miss who helped me on the phone didn't necessarily know the answer so I am assuming she put the manager on the line, the first misses attitude was manageable. However, once the manager or whoever it was, got on the phone she became very hostile over me asking if it would be ready today. She practically yelled at me that the desk was already closed and no one was pulling orders because they're short. I had a simple question and the response could've been super simple "were short staffed so your order won't be ready today....". No need for the attitude and hostility. I cancelled my order to say the least. I hope they get better customer service representatives. I give my respects to everyone working during these times but for them to respond the way they did was not okay. I too work everyday and still find it in me to speak to people with respect. I can see why this place doesn't have the best reviews.

Wanted to be sure to make consumers aware that they do not accept Apple Pay. Hopefully this review helps both you and the employees so they don't have to keep putting back baskets of returns due to lack of flexibility on payment types. I always get treated well with the door greeters but overall employee moral seems down so customer service also takes a hit. Products and aisles are always in order and fairly organized ambiance.

This is know way to treat a customer! When I went to reorder the item I ordered it was no longer on sale and Walmart would not honor the sale price! Even though they had stock on hand, and they just canceled the delivery!

This is easily the worst Walmart I've EVER been to. Everytime i have to wait over 30 minutes for anyone to open to liquor cabinet, nobody knows what their doing, and everyone walks around clueless. This place sucks

They have the worst return service! Every time it's at least 20 minutes in line and one person working behind the counter!

This Walmart is great! I was helped by Luis the other day and he was AWESOME.

I wanted to give a shout out to this young lady, Mystina for taking the time to make sure that I was taken care of as well that I had everything I needed. I came in last night and they were about to close, but she went out of her way even though it wasn't her department to help me find someone to open up the cabinet so I can get my Malibu. Thank you very much for a great customer service Experience and for that I am rating you guys five stars.

Worst Walmart ever! March 7, 2021 12:20pm the girl with short curly hair at check out the slowest worker ever!!!! Had 2 other customers and myself waiting for more than 5+mins to come help us. Never coming back to this Walmart.

Overall, I like the store. Today, however, the young woman at the register was obviously not well, coughing into her hand and then handling our purchases. I told her she should be using hand sanitizer. In hindsight, she should also have been wearing a mask or taking the day off to get well.

Walmart's in general are bad, but this one in particular is really bad. I was there waiting outside for the PlayStation since 5:30 am and employees could care less. They are fine allowing their customers to wait outside when everyone knew the PlayStation's were not in stock. First thing once they opened the guys said" get ready to be disappointed". So your telling me you knew the whole time, but decided not to say a word when you were cleaning outside and talking to us?! It seems like the company is hoping that we will buy something so that's why the refuse to update us. Along with that while I was waiting outside multiple employees did not properly wear the mask. Some had them off and some below their noses. Thank you for letting me waste hours of my time for no reason. I will make sure to never go here again.

Customer service is very bad, every time I come here to get something that's locked I press the button and have to wait 25-30 minutes EVERYTIME. And when I ask a worker for help they just give attitude or continue to not help. There seems to never be anyone in most of the departments. this Walmart is just not it I do not recommend coming here.

I wonder if people in corporate ever read Yelp reviews for their underperforming stores. Probably not. Anyway the Escondido store on Grand (NOT the grocery one) is pathetic. From now on I will go out of my way to find a better Walmart. There's a reason why there are no crowds shopping at this store--even a few days before Christmas! Today I made the "huge" mistake of avoiding the understaffed checkout and went over to self- checkout. Mind you, there wasn't a long line of people behind me and I underestimated my item count. But hey, since there's never a crowd there I assumed it wasn't a big deal if I ended up scanning over 20 items. At the very end before I got ready to pay, one of the two employees in the section strides over and points out "For future reference...this is only for TWENTY ITEMS OR LESS!" I asked if the dog food cans (8) really counted individually as separate items that put me over the limit. She just repeated what she said before and pointed at the screen with my tab, "TWENTY ITEMS OR LESS!". I'm not sure why she had a chip on her shoulder about this... or why they post two employees there to do the job of one person. Whatever. Anyway , I should have asked why they single people out to berate, but they let shoplifters stroll by without stopping them??!! Seriously? I'm actually a paying customer but get singled out like a criminal. I could have turned into a Karen and made a scene (I didn't), I could have left with the goods without paying (wouldn't dream of it), or do what I should have done, left the whole cart in front of her and said "Fine. I'm done here. You can go put all this back" and walked out. In the big scheme of things I realize it's not as huge an issue as other problems, but I think other people should be forewarned that this is one of the most pathetic Walmarts in the country. Besides the attitude, you rarely find everything you're looking for because the selections are so limited. Like I said, I would rather travel farther for a better shopping experience.

What a lovely store. The staff was very knowledgeable and kind. This was my first visit to this Walmart in Poway, Ca. The store was so clean inside and outside. I will definitely shop here again. This is the way more Walmart should be.

Don't do pickups here, it is ridiculous. Now the second time that I have to walk away from a purchase because of the lack of organization.

Terrible selection of items. Super small and cramped. Never coming back to this location

I Had a Great Shopping Trip Experience at The Little Walmart Store and I Just Bought My 3 Liquid Colors For Clothes and I Was Also Looking at Other Things Like in The Electronics Department and Looked at Video Games and Other Things as Well. and I Like That They Have Sometimes Sugar Free Powder Drinks. and Other Things as Well and It's Only 92'000 Square Foot Walmart and I am Okay With it and I Really Like This Smallest Walmart. For My Basic Needs Like CD's and DVD's and Blu-Ray's and So Much More.

I am writing this review to share a very unpleasant experience I had inside with two of the managers. I recently purchased an accent chest from Walmart.com....they shipped it to me just prior to Christmas (it was a gift)....when I received it...I will include photos....the box had a hole in the side but I could not tell if it had been damaged inside (I took photos of box prior to opening)....so I began to open the box ....I ended up having to cut the box in order to get the chest out....once out I saw damage to the side of the piece (big hole in aside) so I immediately called the number on my invoice....I spoke to customer service who was apologetic as I explained the situation....I told Her that I had ruined the box getting the chest out and would not be able to put it back inside. She said no worries just to put the return label on it and she would arrange pickup and drop off of a brand new piece....wow great! Well on the day of pickup and drop off I cane home to see the old chest along with a new item dropped off I inspected the new box which had more outer damage than the last...so once again I took pictures then opened to examine the contents for damages. The chest was all broken in like six to eight different places so I called customer service again....I told them they did not pick up the first one and now left a second badly damaged piece for me....now I have two to send back...they said it wasn't picked up because it was not in a box I told them that....they said no problem (they recorded that call so I told them to listen to the call that I was told no box was fine) she was so rude and not being helpful. She told me she would provide a gift card so I could buy a box? I asked where can I buy a box that big? I ended up asking if I could return to a store...she said yes that's no problem that they would refund me. I went to the store and two managers told me that Walmart isn't going to refund me because it was a Marketplace purchase and that's not a Walmart sale so they can return the item for me but that it was a favor to me They don't have to return it. I then asked for something showing I returned it to the store...they told me just take a pic of it here....That just isn't right. How can I ever prove that I returned it if I had to...she said @Your just gonna have to trust us" huh??? So I left without a refund and still had no chest. Well it's been a week and I still haven't received a refund. It ruined my families Christmas as Christmas was put on hold till I receive a refund which still hasn't happened. This is probably the worst experience I've ever had shopping. I will never again shop at any Walmart stores in my lifetime. I will be a crusader against this company until the day I die. The treatment was just awful and my family is still awaiting the refund so we can celebrate out Christmas. Thanks for ruining Christmas Walmart and Walmart.com......I will post all the photos of my nightmare on here. Please look and beware.

Worst customer service!! They treat you like a thief and are very disrespectful. Went into the makeup section and it was closed off because they said it closes at 9pm, however they don't have to give you attitude when talking to customers they can tell you nicely that the makeup section isn't open. The lady was behind the register in the makeup section being rude when we encountered her. When walking out I get that they have to check your receipts, but there was an old man at the enterance making me and my mother uncomfortable looking us up and down as if we stole something. Pretty sure it's just because we are mexicans.

Buyer beware!!! Check your receipt when you shop here. Been here three times. First time I went they double and triple rang items. I had to go back in to customer service to get a refund. The second visit I used self checkout to avoid this and they got after me for having more than 20 items. The third visit they double rang me again. Had to go to Customer Service AGAIN for a refund. Customer Service gave me a hard time. So I brought up that this type of mistake is stealing from me. They would call the police if I stole from them. But they didn't even bat an eye when their employee is stealing from me. SMH!!!

The store always seems under or not stocked.I have better luck with the one on Nordahl. I went twice in one week and both times they had no 6 pack bottles of Pepsi. Shelf was totally bare, yet the store on Nordahl had plenty.what gives? 08/04/2021

For a Walmart this is a nice, clean store. The store is on the small side for a Super-Walmart, with a somewhat limited selection, but your regular day to day items can be found here at Walmart prices.

Walmart I was there in the store 4/24/21 I went to get my vaccine shot in the fire machine are awesome she was one of the best people I ever met in my life very nice very polite Janine Henson at store 1330 E Grand Avenue thank you again for your kindness for your professional

This Walmart is not my favorite. I can never find anyone for help and if I do ask someone for help they can't help me. The store has been clean the last time I went although the bathrooms were on the dirty side but I went in right before the janitor was about to clean.

This is your run-of-the-mill stereotypical Wal-Mart that we all love to hate, yet we always end up shopping there sooner or later for one reason or another. It's within close to proximity to where I live so it's kinda hard not to shop here. Yes it's ratchet, yes it's a cluster fuck, and yes full of candidates for "People of Wal-Mart" but who cares? It's effin' Wal-Mart. I'll keep coming here out of sheer convenience.

No one ever picks up the phone there. There's no option to leave a voicemail. This location sucks.

I was looking for a new electronic purchase and couldn't find what i was looking for. I asked a worker in the electronic section to help me find the product. His name is Erick. Immediately after he opened his mouth I could smell alcohol. His behavior then continued to support my assumption as he started to act in a in appropriate and out of conduct behavior. Rather then helping me find the product I was looking for, he went rambling on about his past (very inappropriate) and started making jokes that I did not find pleasing. Not to mention he kept talking about his personal life and never helped me find what I was looking for. After realizing how unprofessional and tipsy he was, I walked away and left the store completely because I felt very anxious and annoyed. I hope no one else encounters him. Very uncomfortable and unfortunate experience. I hope you guys sincerely take my review into account and hold Erick responsible. Thank you.

This store has some nice employees, but I feel more terrible, unhappy looking rude employees. It's so funny to go there On the weekend , to see only one cashier open , the line is so long , or go to self check out , where they only take cc no cash , and there employees are just watching there phone . Went there earlier today , saw this happening. Hate going there , it's just easy for me since there close . At least look like you like your jobs people , most of us don't have them

This is a small Walmart Store (92,000-square-foot) located between Rose & Ash (major streets). It has a pharmacy, good variety of vitamins available and site to store. The site to store is great because you can order online and pick your order up right up front. The store has the basic necessities (a little bit of this and little bit of that including food items). One other thing I noticed is that the store isn't to busy when we have driven by. So parking isn't a problem. I am sure that is why they close at 10pm. The reason for only 4 stars is because it is difficult to get help when you need it. Also, customer service employees are not to very courteous. The customer service and site to store is in the same area. Sometimes it is difficult to enter when it is busy. Customers stand in the entrance to the area waiting for friends or family making it difficult to enter. It can be very frustrating because the people won't move, sadly. they have: * Pharmacy * Garden Center * Photo Center * 1-Hour Photo Center * 1-Hour Photo Center * Site to Store Pharmacy Hours * Monday - Friday : 9: 00 am - 9: 00 pm * Saturday: 9: 00 am - 7: 00 pm * Sunday: 10: 00 am - 6: 00 pm 1/11/ 2014 Update: it is still difficult to find an employee to assist, especially an hour or so before closing. Ignoring customers is not a good thing to do. A few of the Customer Service employees are still rude. Hopes that this Walmart would have courteous employees is a disappointment with exception to the Assistant Manager. Frustrations have caused me to lower my rating, sadly.

TEN O'CLOCK PM CLOSING TIME, WALMART? REALLY?! I'll agree with what at least one other reviewer said. This Walmart is TINY, I guess that's why they call it a "Neighborhood Market" instead of a "SuperCenter". From a marketing / financial standpoint, it does make sense for Walmart; there are a TON of LARGE "regular" and "ethnic" Food Stores in this area, half a dozen of them within walking distance of this particular "WallyWorld". Well, the store is BUILT now, so as far as SIZE goes, it is what it is; no changin' it now, so LIVE WITH IT. There's not much Walmart can do at this point to make the store bigger, and again, given the close proximity of the aforementioned "other" Grocery stores, I probably would've done the same thing. In other places where I spend time, I don't use Walmart as my PRIMARY Grocery store anyway. I use them for what I consider their PRIMARY function: A DISCOUNT DEPARTMENT STORE. In fact, in Texas, they look particularly silly, trying to compete (in the Grocery realm) with HEB. Although they're a "Texas ONLY" Grocery chain, HEB beats 'em HANDS DOWN, NO CONTEST! "Wally" probably didn't expect a "local yokel" to kick their ASS, but that's what happens in Texas! HEB's smart enough to know that their Business Model probably wouldn't work outside of Texas, so they know their place, but it's still a Multi-BILLION Dollar place they've carved out! Don't take no "Rockit Siantist" to figure out they're out-selling Wally in that arena, either, even though we have THOSE in Texas too, the "Siantists", that is ("Walmart, we have a problem...") Walmart? They seem to think they can compete ANYWHERE, against ANYONE, but that's not always the case. While I shop 'em as much as anyone and appreciate the place they fill in my "shopping Life", it's satisfying to see 'em get their nose rubbed in the DIRT (or worse) every once in awhile. It's more than satisfying; it's downright FUNNY to see 'em make such HUGE MIS-calculations of their competition. Texas: THAT'S where they oughtta stick to the so-called "Neighborhood Markets" (at least anywhere there's an HEB, which is EVERYWHERE). Here, in Escondido, a larger store (apparently) would've been more welcome. But rather than its size, I've got a bigger problem with this store's HOURS OF OPERATION. And that's something Walmart CAN fix. I spend an equal or greater amount of time in Austin, and it seems like EVERYTHING there is 24/ 7. Not really, but there ARE no less than THREE Walmarts within 10 minutes of my home there that are. Conversely, "Escondido-at-large" seems to "roll up the sidewalks" very early. I was hoping Walmart might be a trendsetter in that department. NOPE! Last night: Friday, just after 10 PM. Wanting to pick up a few items for a Festival I'm going to the next day, I stop by Walmart, and they're ALREADY CLOSED? And I was FAR from the ONLY one showing up at that time of evening, wanting to shop & finding a LOCKED DOOR. Judging from the closing times of other Escondido businesses, I wasn't expecting a 24-hour store from Walmart, but I WAS expecting maybe MIDNIGHT. No such luck. ALBERSTON'S was still open, though, just around the corner. There were a coupla items I had to do without last night, but for the items I COULD buy at a still-open store, Albertson's got what WOULD have been Walmart's money, and I saw at least two other parties of people I'd encountered at Walmart's LOCKED front door, at Albertson's, in addition to me. We were all very disappointed with Wally. Sorry Walmart, NOT a good thing for repeat business. DEAR WALMART: You can't do anything about the SIZE of the store (shoulda been bigger), but you can certainly EXTEND THE HOURS OF OPERATION. The most "similar" store to Walmart in this area is a TARGET and THEY are open 'till 11 PM (excluding Sunday), AND have what they call a "Fresh Grocery", which I take to be maybe a PRODUCE and a MEAT DEPTARTMENT? I've shopped there, but never checked out their Grocery; I just don't think "Grocery" when I think Target, same with Walmart. And you SHOULD extend your hours, "Wally", to Midnight, at least. C'mon, you'll generate enough business to justify it, I'm sure. Side note: I tried to CALL ON THE PHONE in advance (due to the fact that Walmart doesn't post "Hours of Operation" on their Website); apparently they hadn't gotten their phone hooked up properly & the call wouldn't connect, so the ONLY way to find out was to drive up there. Add to that the fact that there was NO GRAND OPENING, NO SPECIALS, NO NOTHING, and ya got a pretty ANTI-CLIMACTIC opening. GOOD NEWS: We Escondido-ites don't have to drive to San Marcos anymore, to get our "Wally-fix". BAD NEWS: San Marcos store beats Escondido store in a number of categories, and after such a long wait for a (geographically) closer Walmart, a BIG DISAPPOINTMENT. If ya go to Walmart, GO EARLY! larrythediner .

I have been coming to this walmart since they first had there Grand opening. It all starts when you walk in and Scotty AKA SANTA CLAUSE greets you he is by far my favorite person in the store and yes he's got the Santa beard to match it ,but the managers in this location are amazing such as BOB he really takes the time to listen to the community and has always been helpful for my family and I and I can't forget about my favorite cashier Rochelle she the sweetest lady you will ever meet and always has a smile on her Face .on that note i would like to say to all the staff at this location thank you very much for working during these ruff times were having during covid 19 you are all truly amazing .

I called for a simple item and they can't check their inventory or anything all I got was I can't help you bye they have horrible customer services and a horrible ability to talk on the phone

Was a long shot getting a receipt from a purchase from Dec 2017. I needed it cause the battery to my Grave Digger Ride-On truck melted.(For Warranty) I spent two days calling customer service. I finally went to the store, and the store manager Ricardo, was the man that dug through paperwork and pulled the rabbit out the hat, finding the receipt. Awesome job Ricardo. Thank you so much.

The Vienna Sausage of Wal*Marts. Didn't go in expecting much, but I was looking for a specific product ( A special enzyme that breaks down cat urine from carpet and carpet padding..). Not only did I find the product that I was looking for, they had different brands at different price points. If it's popular stuff that your looking for, they got it. It could be crap shoot to find specific, hard to find items. When you look at this place, it's brilliantly designed. The demographics of this area of town don't travel far from home, and don't care about how many gourmet ice creams they sell. Basics at basic pricing. - The Parking lot uses solar panels to shade cars from the sun. - There do sell some groceries in this location, even though a Walmart grocery is across the street.

Went to exchange a pair of pants. Had to wait in the customer service line for a godawful amount of time because there was only one employee servicing the line. When I got to the counter she was incredibly nice, apologized for the wait, and offered to hold the pair of pants while I looked for another in a different size. Great! I went in search of the different size but couldn't find it, so I figured I'd try a different pair. I'd just have to try them on. Found a pair, went to the fitting room. And waited. No one was there. As I was waiting, a customer informed me that they were closed. Apparently he had been waiting for a room for a while before being informed by other customers that they were closed. There was NO signage that the fitting rooms as a whole were closed. Some stalls had "closed" signs on them but I figured it was only for late-night theft management. You know, close half the fitting rooms so that it'd be easier to monitor what was going in and what was coming out. It was only 9 pm. So I decided to just take the pair I found because I figured they'd fit, and I really needed a new pair of pants, and I headed back to the customer service area. All the lights were turned off. Thankfully, the woman who had helped me earlier was still there and helped me as her last customer of the night. If I had shopped any longer I do wonder if I would have been screwed over, since she had my pair of pants and I didn't have the receipt for them. All in all, this location is incredibly unorganized, understocked (love how they always have size 0-2 and 10-14 pants, 5-6 and 10-12 ladies shoes), and full of employees that are just overworked and tired because the store is understaffed and, again, unorganized. For a multimillion dollar corporation, you'd think it'd be better run, but my local thrift store is easier to navigate and more organized, so I think I'll stick with them. And their fitting rooms are always open.

What a dump none of there employees have any customer service skills they don't greet you none of them want to help you find something .. Scotty at the door is the only one who is friendly and is pleasant anytime I have gone there maybe he needs to teach the other employees a thing or two about how to treat customers you work in retail customer service is part of your job