Walmart

Department store · Roeland Park

Walmart

Department store · Roeland Park

5

5150 Roe Blvd, Roeland Park, KS 66205

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Clothing, home goods, electronics, groceries, photo services  

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5150 Roe Blvd, Roeland Park, KS 66205 Get directions

walmart.com

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5150 Roe Blvd, Roeland Park, KS 66205 Get directions

+1 913 236 8898
walmart.com
104372583001138

$

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Aug 9, 2025

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@eater

Dollar Stores Are Killing Independent Grocers | Eater

"A dominant national grocer that commands about a quarter of the grocery market and, along with other large chains, has contributed to industry consolidation that divested many rural and low-income areas. Earlier waves of this company's big-box expansion displaced independent retailers and reshaped where full-service grocery chains choose to operate, creating openings that discount chains later filled." - Claire Kelloway

https://www.eater.com/2018/12/17/18144639/dollar-store-growth-effect-low-income-local-grocers
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"A major retail chain is now carrying a heat-and-eat prepared-food line developed by a celebrity cookbook author, featuring ready-to-heat dishes such as bacon-wrapped meatloaf and mac and cheese." - Whitney Filloon

https://www.eater.com/2018/12/7/18130454/ina-garten-jennifer-garner-in-n-out
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The Best and Worst Supermarkets for Thanksgiving Dinner Prices | Eater

"In CNBC’s price comparison of five national supermarket chains for a Thanksgiving feast for a family of eight, this chain offered the lowest-cost option: a total bill of $45.18, or about $5.65 per guest." - Chris Fuhrmeister

https://www.eater.com/2018/11/16/18098395/supermarkets-thanksgiving-dinner-prices
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Amazon Alexa Adds Butterball Hotline Turkey Cooking Tips For Thanksgiving | Eater

"A national superstore chain unexpectedly posed a strong challenge to the online retail leader by topping a Retail Feedback Group popularity survey in which 760 shoppers were asked which online grocery service they most recently used." - Chris Fuhrmeister

https://www.eater.com/2018/11/8/18075156/butterball-hotline-alexa-skill-amazon-echo-thanksgiving-2018
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The Looming Dystopia of Drone-Delivered Pizza and Walmart Food Halls | Eater

"A retail superstore operator attempting to replace the traditional town square by transforming the vast parking lots that surround its Superstores into mixed-use destinations — adding food halls, gyms, food truck parks, and entertainment venues — reshaping community retail space into corporate-curated experiences." - Amanda Kludt

https://www.eater.com/2018/11/5/18065802/from-the-editor-walmart-uber-eats
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Lonnie McDonald

Google
Walmart off Roe and 51st Conditions outside intermittently raining The outside entry needs to cleaned - gum on the concrete - internal entry not clean. The interior lighting is good. The shelves were well stocked. However, the shelves tested were not clean and several date related items were expired. The staff were polite and helpful. Plenty of parking. Handicap accessible and parking available.

Johnathan Crawford

Google
I was in a hurry and grabbed a few things for dinner and didn't realize I grabbed a pack of chicken 3 months past expiration. Package had tape on it as if someone helped themselves to some and employee tossed it back on the shelf after taping it. This is completely unacceptable and just shows how Walmart is going downhill

James Lewis

Google
Very rude. Most of the floor associates are rude. Have attitudes? Don't know, is this the job but customers don't. I deserve that type of attitude. And always, it says, you have in stock. But for some reason, you guys never have it. Nor will you check.. Typical answer is what you see is what we have

Lindsey Cattanach

Google
Honestly just so bummed by the way this store operates. The employees always seem too busy to help, unless you get the 2 ladies there that are always singing and hyping you up. The store is not clean, especially the bathrooms. The pharmacy and the street young man that greets at the door are the saving grace!

Mandy Hale

Google
Staff in the evening are very rude from my experience. The lady at the money center told me to call the company so I did the lady on the phone told me one thing but the ppl working refused. The " in charge" boy working very rude. They refused to help me. I drove down the street to the market and those lady's was very helpful and couldn't understand why the employee at this location gave me such a hard time. Will never do money transfer at this Walmart ever.

Darinia Cruz

Google
I didn’t take a picture of the open chocolate bar in the toy aisle . Do better Wal-mart .

J Clements

Google
To buy a $6 can spray paint: wow, UNDER LOCK?? Ever try to actually find a clerk? Finally found one and led her back over to the locked cabinet. This is just not worth the hassle or the time. So, then the checkout cashier wants my ID!! I am a SEPTUGENARIAN and she wants to verify my adult status. Lots of other stores much more convenient.

Joseph Esparza

Google
I could say it was a five-star but with you having to ring up your own groceries and self-checkouts didn't really find it anyone helpful associate wise I mean but they do have low prices semi-clean store
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Bill B.

Yelp
Can you tell me why a man dressed as gru from the minions was screaming and chasing a man with a camera down the aisles. Confusing but added to the ambience. I #2'd myself but it's fine. Thanks for the fun experience! 10/10 pants smell better
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Taura G.

Yelp
This Walmart is pretty decent. The aisles are super tight to walk through. Everything seems cramped here. They have some things out of stock. The home section seems well stocked but grocery selection is a bit off. I was disappointed to see that they had placed almost all of the Black Beauty and Hair Care Products on sale and at the back of the store. This seems similar to how Target is operating for Black History Month, not recognizing it by dismissing it and then not restocking it. The staff is South American and so they speak Spanish and are very helpful and kind. I did find a good amount of items here but the stock is very try low.

Michael G.

Yelp
Buyers Beware. I want to emphasize, right away, that I have no complaint regarding Customer Service in the branches that I frequent. They are doing the best they can under difficult circumstances. BUT I would not buy anything at Walmart, especially online. Walmart buys cheap items from China, and charges YOU a hefty fee for delivery. The same items can be purchased at Temu at NO delivery fee to customers. Moreover, like all companies, Walmart fudges the item description, either hiding vital information like materials or whether it contains a cable or USB (the latter always cheaper). Not a single item that I had bought online fits the description, unless you read the description ten times going over with a great deal of attention. This is pure waste of time. The fact remains that for every item sold in Walmart shops or online, you can find an exact equivalent in other shops, and often cheaper (Dollar Tree stocks similar items). Do not allow corporate America to waste the money that you worked so hard to earn. Do a bit of research before you buy anything at Walmart.

Elaine L.

Yelp
This Walmart is one of the grossest Walmarts I've ever seen. You have never seen a worst. Walmart in your life had no stores. The water was out. Milk was terrible and hold. I had never seen a deli person as gross as that lady. She was so mean to me, she even gave me a look and said we do not have any chicken in this house. Give me your money back And then she said, and then she says put that in the trash right now and then she gave me we went to the salad bar then the salad she said do you see this? The lights are out? No, we didn't see it and then she was being a very mean lady when we had the check out saying that we Had That we had the checkout lady said we they closed at seven. How do we know this ha no Walmart no
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Gohan M.

Yelp
This store actually has almost everything you need even up to minor auto parts and plenty of tool They have a young staff and as long as you chill with them they gone be chill with you
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Meghan T.

Yelp
Had a sick dog and was on hold for several minutes. Then was disconnected. Called back. Same thing. Am on phone now with CVS. They answered, gave me 2 options of what I was looking for with prices. Am on my way there after writing this review. Sigh.
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Karen D.

Yelp
I've shopped in a lot of Walmart stores in my time, and this is the worst one I've seen. The shelves are poorly stocked, there are boxes and carts full of merchandise blocking so many aisles, the selection is very limited, and it is not clean or well-maintained. Many of the shoppers here are super rude, too. The one bright spot in the whole place was the door greeter, who was upbeat, friendly, and courteous. Give that woman a raise!

Scott R.

Yelp
I hate going to Walmart; in fact, I always give it one star when prompted at the self checkout. That being said, this location was moderately please the due to their large selection of non-food items. This Walmart is different than all other Walmarts I've been to. The grocery section is very small which allows extra real estate for their vast selection of other items. I would never recommend going to Walmart; but in a pinch, I'd recommend this location.

Jenna G.

Yelp
I just want to say Miss Sherrel in the jewelry department made my day and brought the cheer back in the season!
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Bill H.

Yelp
One of the worst wally worlds around. I guess they don't trust the customers in this hood because there is a lady up front checking receipts, which, is frankly insulting since she's sitting next to the self check out and I just spent 5 min getting my stuff rung up and paid for.
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Tiffany Jordan M.

Yelp
Rude staff. Money order station-I was asking questions in a nice manner about the transactions and the worker (Pam) said to her co worker friends who were standing around that she was "about done with this one" (referencing me). Everytime she talked she was put out when I asked if the transaction was going through or if I needed to use two separate transactions. I still said thank you when I left and she wasn't having it. Unprofessional.
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Ricky S.

Yelp
This Walmart is not a template for how a Walmart should operate. Came here for a Christmas gift card and only found one that could closely come to resembling Christmas. No card envelopes were available, so hard to give this store a positive.

Rodolfo P.

Yelp
I was in the car section and i needed assistance on one of the items they said they had in stock but it wasn't anywhere to be found ps: one of the managers head looks like a milk dud
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Gail M.

Yelp
I have had no problems with service at this Walmart. The employees are friendly & ready to help with checkout.

Robert E.

Yelp
Terrible experience! Could not find what I needed. Was looking for a specific item that Walmart's website said was at this store, but upon arrival an employee said it was out of stock. This has happened more than once here!
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Vic C.

Yelp
Wow, so much hate for Wal-Mart... at the time of this review, the overall rating for this location is 1.5 stars (out of 30 reviews). I came by this location (located close to Lowe's, with plenty of parking) with my husband this afternoon, a little after 1 pm. We came to stock up on some food staples and other items while we are staying in Kansas for the solar eclipse. When we first came in, we were greeted by an employee in a yellow vest. Actually we were greeted by a few while making our way through the store. The store was clean, aisles not cluttered or served as a tripping hazard, no usually odor that Wal-Mart is known for (sometimes Wal-Mart is known as armpit for a reason....). A lot of the registers were open when we were ready to pay for our items, but we decided to do the self check out since there was a check out stand open. Overall, our shopping experience was a good one. I have no complaints. But since I don't live here, it is possible that I just happen to be here on a good day (or it could be possible that I just have low expectations) and have not experienced what previous Yelpers have mentioned in their reviews. By the way, there is free WiFi here (but on the slow side) and there are also 2 Redbox kiosk machines by the front entrance.

Chelsea B.

Yelp
Did a Walmart pick up order on my home from work, got home and realized they forgot my trash bags and toilet paper. I called them, and what sounded like a teenage boy asked "the stuff you wipe your ass with? Bring a receipt" I tried explaining I live 35 min away and don't work again for 5 days and wanted a refund, and was hung up on. I called again, and when he realized it was me calling again, he hung up again.
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Stephen H.

Yelp
The problem is, I want to hate this place. I dislike the corporation, their practices, and everything about the business model. But every now and then you need something and they are the only ones nearby who have it. In this particular case I needed one of those handheld luggage scales to tell me how "over" I was going to be on my packing job. I was greeted both when I arrived and when I left, the staff knew where to point me, and the girl who rung me out was friendly. So, yeah, I had a good experience. At Wal-Mart. Who knew?
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Randy S.

Yelp
Avoid the Troy weigle eye care center. The optometrist is extremely rude and unprofessional. She is extremely politically biased and confrontational.

Veronica L.

Yelp
Every time I come into this Walmart I try to give them another chance. It seems like they cannot keep an employee cause every couple months more new employees show up. I feel like they don't even properly train the new employees on how to use the machines like registers and self checkout before leaving them on their own. Also none of the stocking employees seem to know where anything is.

Austin K.

Yelp
It's Walmart. U have no choice locally other than here. Employees aren't happy. Customers aren't pleased. Fruit and vegetables are never fresh or stocked. Wish there were other local options other than some corporate shit show with bad pricing and product.

Justin B.

Yelp
Walmart employees at this Walmart are not very nice. They like to Ignore customer or boss them around. And are just not very helpful. Like for instance I asked an employee where something is and The employee just explained it to me even though I asked to show me where it is. I was at this Walmart and asked where something was and Multiple employees ignored me. And there is one mouthy Employee that Said you can't Have your bike in here to Put it outside and nobody will steal it. Just a Tyrannical Walmart if you ask me. If I would of listened to that employee my bike would of been stolen. I locked up my bike Because I knew if I would of listened to that employee i would of been without A bike. Crappy Walmart this Walmart doesn't deserve any Stars. But I have to give it a star just to post this so. And the steel toed shoes/ boots is insanely Expensive ranges from 30 to almost 70 dollars. And good Luck trying to find a good pair of Steel toed Shoes or boots. I happen to like Walmart it's one of my favorite places to go. But this Walmart is just ridiculous.
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Kay M.

Yelp
While traveling for work, my team needed a few specific items that are typically sold at Walmart (and they were available at this location when we arrived, too.) This Walmart looked like the stores in Southern California. It was clean, bright, well stocked with various merchandise, including uniforms - they were pricey though. I was complimented at dinner on the shirt I purchased here. Staff were professional and available. 4 stars because it was a standard positive experience. I wish I could comment as positively about the Lyft drivers we had in this area.
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Bel J.

Yelp
I've been going here for 2 years and every time it's always something i will not be wasting my time no more i got a a keyboard for my iPad and got home and the box was empty no one said sorry i had to deal with two people the manager never came over but until i went in the back and the guy that sold it to he apologized because i went to get another one but i was not told it was sold out and they only have the display i paid for my other stuff and i wanted to buy a case on my way out and i was stop they asking for my receipt but what annoyed me was the white lady went to the black lady and told her and then the black lady approached me like bitch you right next to me just say let me see receipt, y'all could of handle everything better.

Jett G.

Yelp
L WALMART BRUH. Website said they had the one chip challenge and we pulled up and they didn't. So now i gotta ratio em on Yelp .
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Joe G.

Yelp
Granted this is Walmart and what can we expect? ... True, there's some drawbacks because of the nasty corporate reputation ...but I will tell you that the pharmacy here is fantastic. The prices are affordable and on top of that the pharmacist is quite knowledgeable and very helpful. Tonight it was a little confused with the insurance that I carry with my employer and working with the pharmacist he was able to determine that I was eligible for discount and not only that my previous visits were also to be covered but I was not aware of this so I had some money refunded and I feel pretty good about that. I like the fact that it's relatively close by the prices are pretty good.
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Jamie J.

Yelp
I am going to be brutally honest and tell you that I will drive completely out of my way to visit another Walmart. This location specifically is so rundown, disheveled, and disgusting. I did not encounter any of the staff as we ended up not purchasing anything so this review does not pertain to them. This is solely based on presentation, cleanliness, and atmosphere which were negative and nonexistent. There was zero organization here and it feels as though the company is trying to cram as much product as they can into a small and poorly designed space. I have been here a handful of times, but this last visit sealed the deal for me in never returning as I would rather drive elsewhere.

Tim T.

Yelp
Without question one of the worst Wal-mart locations in the Kansas City metro (maybe the worst?). The parking area is hard to navigate and poorly designed. The property and store are constantly dirty looking and a messy. The City of Roeland Park completed a community survey during 2021 and guess what was frequently mentioned - the overall poor experience people have at this Wal-mart.

Anna G.

Yelp
Just had the most incompetent old lady attempt to ring me up... she rang my bread up four times and kept acting surprised that it would scan again when she held it over the scanner... this took, I kid you not, over 10 minutes to fix. I was getting aggravated and put all my things back in my cart to move to another lane, because clearly nobody was coming to help and I had other places to be, when finally a manager came to help remove the extra scans. So I put all my items back on the belt, and this woman was just giggling the whole time... so rude and unprofessional. And then she started telling me about her dead grandson and how she had laughed when he died too, so this was totally normal behavior. What the fuck? And to top it off, she popped open my bag of chips while she was bagging them so I had to wait for her to remove that charge as well. Will NEVER be coming back to this hellhole.
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Michelle E.

Yelp
This whole store location a joke today i had an old lady grab my boobs trying to make me take a cart that wasnt mine i cant believe she touched me that way why they think they can put hands on u is ridiculous. On top of just over paying for an eye exam and then being told i couldnt talk to my doctor about it rudest staff i could have ever delt with. Come on walmart get it together. Never put ur hands on a guest let alone try and grab them by their chest. I feel so violated.
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Faye T.

Yelp
The store itself is a mess and so is the service. Never been in the store when there was not a huge, long line to wait in. No one there to ask if you need help. Once I had walked in for in-store pick up and waited at the counter for ten minutes before someone had walked up to tell me the counter was closed - when online it states that it didn't close for another hour! Then, when I came back the next day, I had to wait another ten minutes before someone could help me, and with that, the lady behind the counter couldn't locate my item! I would only stop by at this location if it was my last resort. Do not expect to come here for a quick visit, do not stop here if you're looking for quality service. Let's be real, it's Walmart.

Derek B.

Yelp
Employees are extremely rude. I was directed to a self checkout register by an employee, but due to the many paper signs it appeared it was out of order. I asked for clarification about the register, but instead the employee just ignored me and sent another customer to the register. If you want legit customer service and not to engage with employees who give you an attitude just because they have a uniform on, I suggest steering clear of this Wal-Mart.
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Jess J.

Yelp
Yeah, yeah, it's Wal-Mart, the axis of evil, etc. so on and so forth. Nobody's expecting it to be lifechanging. But it's not just that it's the general level of suck one can reliably anticipate from a given Wal-Mart, just intrinsically. This Wal-Mart even pumps that up a notch. Starting from the atrocious parking lot setup, which is pretty much guaranteed to route you into a head-on collision near-miss about every third time you utilize it, there may or may not be people getting arrested in front of the entrance (hit and miss), and when you get inside, there are either no carts, or they are all stuck together like they were rammed in a demolition derby and can't be torn asunder. And, they usually have a bunch of junk in them. Appealing. The store is smallish, def not a supercenter, and is pretty poorly arranged. Overcrowded with stuff (yet, inexplicably, still having a poor selection?), things are not where you'd expect them to be, and often pretty messy. While I have had an occasion really nice clerk, the bulk of the employees are surly. If you need something pretty basic and want it cheap, it's probably worth your time to take a deep breath and get in and out as fast as you humanly can, but it's really just not an appealing experience. I would say, less so than other area Walmarts, even. All Wal-Marts are, well, Wal-Mart, but not all Wal-Marts are this awful.
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Michael R.

Yelp
Not many people really are just dying to go to Walmart. Most people end up at Walmart because it's inexpensive, or it's close, or because they need a new fan belt, a gallon of milk, foot powder, and a new pair of pants, and they don't want to go to three places. Generally you end up at Walmart, despite a vague sense of guilt. I get that. I'm okay with that. However, this Walmart... Yeesh. First off, the positive. (If you can't say something nice, after all.) The store is a smaller Walmart, which actually I kind of like--going to a Super Center involves taking supplies and hoping that your sherpas can get you out. So that's a plus, actually, as far as I'm concerned. Also, some of the help is nice. Not all, but the ones that are nice are very nice. To all those employees who are actually pleasant, apologies. The negative. The store is, I don't know, cluttered, maybe? It seems like the aisles are narrower than other places, and it can be hard to maneuver as crowded as it gets. In some areas it's like they tried to cram a Super Center's worth of stuff into a smaller store. The baby stuff especially--don't bother trying to take your cart in the aisle. It's also generally crowded, but that I can't really blame on the store. Well, I mean, other than the fact that, if they're going to have that much business, they might want to rethink the aisles, but, okay, never mind. Additionally, the check-out can be a nightmare unless you hit it at just the right time of day (9:35 AM on a Tuesday, maybe). Additionally, while I have encountered several very pleasant staff members (the guy at the photo counter yesterday was pleasant, for instance, and about half or so of the cashiers are at least okay), my overall impression of the staff is just rude. I had a woman restocking a shelf bump me repeatedly with her cart to get me to move. Really? You're going to run into a customer with a cart? And a lot of times it really is just rudeness--not "I have a lot of things to do and I've had bad experiences with rude customers," but "I'm a jerk." The customer service has been so bad that I actually wrote a comment to the corporate headquarters, and heard, well, nothing. Glad to know my concerns were taken so seriously. And yet, like most people, I end up here. It's close to my house--it's about a quarter mile, as opposed to the next closest, which is maybe 4 miles or so away--and I'm always needing just a couple of things and it's convenient and... And so in I go, complaining all the time. Ho ho ho.
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James B.

Yelp
The shelves taste weird. Pretty particular about this The employees are listless at best The violin selection is paltry
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Matt E.

Yelp
Gentle Reader: I'm going to give you permission to slap me. Now, there are strings. You can only do this upon the fulfillment of a certain criteria. Specifically I have to have just said the following sentence: "Man, this Wal-Mart isn't nearly as nice as that other Walmart." So I needed a bunch of crap, quickly and on the cheap. This WalMart was relatively close, and I figured that they'd probably have what I needed at a low price. Turns out they didn't. Most of the stuff I needed they were inexplicably out of, while other things they had, only in sad, dented containers. The shelves were so barren it was like I was trying to buy milk or bread the day before Kansas City expects an inch of snow (You know what I'm talkin' about KC!). Why are they out of everything? Is there really a rush on lemonade mix? bendy straws? Who is having a lemonade and bendy straw party and not inviting me??? Anyhow, this is a small, poorly organized and dirty WalMart that can't manage to even keep their shelves stocked. There's gotta be a better way.
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Troy O.

Yelp
If you could give a 1/2 star or zero I would. This is the worst walmart I have ever been to. Crappy customer service. Rarely has anything you need. AWFUL AWFUL AWFUL. Thank God target is close
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Robert J.

Yelp
I find myself at this Walmart from time to time when I am in a hurry since it is the closest one to my home and office. It's an 'experience' since it seems to be an older location, the checkout lines are usually long and it's crowded with families and kids that wonder around in groups with no idea that anyone else may want to walk down an isle. I went this week to pickup some oil since it was 10PM and everywhere else was closed. The oil was on sale so it was a great deal for a 5 quart container but it took 20 minutes to get from the back of the store where the oil is located to the front to check out. There was a nice Hispanic family with 4 kids who casually walked down both isles at snail pace talking so I was stuck behind them for what seemed like an eternity. I finally went off down a side isle and found myself boxed in by another family and an elderly lady clipping coupons in her 'go cart' she had parked in the middle of the isle...stuck again. I have never been to another store where it was so hard to get around. There were only 2 checkout lanes open when I finally arrived up front so the lines were back into the isles and it took another 15 minutes to check out. This location has the great Walmart prices and it works in an emergency (they are open until 11PM) but it's a challenge to navigate, slow and not as clean or bright as most locations.
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Julia F.

Yelp
No shopping experience quite embodies the word "sad" like a trip to Walmart. The entire store is a bit grimy. The shelves, upon which merchandise is haphazardly strewn, are actually dirty. The customers don't help. As we walked through the baby aisle, we watched a woman tear open a new box of diapers to remove one for the infant in her cart. She made a similar stop further down the aisle for baby wipes. We left the aisle before this customer actually began to change her baby's diaper in the middle of the aisle. The prices are cheap, but the Walmart experience is not worth it! The staff is not helpful, there are not sufficient cashiers at checkout, even during peak periods. I would not recommend ANYONE to visit this Walmart!

Zach B.

Yelp
Update: Walmart corporate finally decided to give this store a much needed makeover. It now has a large self checkout area, which has drastically reduced checkout times and slightly increased local unemployment. The store overall looks more up to date and it generally makes for a better shopping experience. However, it is still a small, somewhat unkempt store with a piss-poor parking lot and most of my original review still applies. Original review: Avoid this Wal-Mart if possible. 1. This is not a Super Center. It carries a very small selection of groceries, but don't expect much. 2. If you are looking to take pictures for the "People of Wal-Mart" website, this is a great destination. 3. The store has narrow isles, is generally messy, and is not always well stocked. 4. For whatever reason, this Wal-Mart is always very busy and full of rude customers. During peak hours, expect lines at the checkout counters. 5. Some of the workers are nice at this Wal-Mart. It's not their fault this is treated like the red-headed stepstore of Sam Walton. 6. The parking lot is small, dangerous, and poorly designed.
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Miranda L.

Yelp
So, it feels dumb to review a WalMart, but this is the dingiest, creepiest one I have ever been to. It's dark, small, seems very out dated, and the greeters just stare at you while you get your cart. I just feel uncomfortable going in there. I go out of my way to the one at 119th and Metcalf which is nicer.
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Anthony C.

Yelp
The staff here is very rude and treat all customers like criminals. Worse than that if their is a misunderstanding they don't try to stay calm the intentionally escalate the situation by acting like they want to fist fight people. There is never a need to keep an argument going especially if the customer had a misunderstanding has apologized and is trying to walk away. I understand that things can be stressful and some customers can be jerks but when their is a misunderstanding that caused no harm or no shrink like a customer walking the wrong direction or something else silly. You dont need to repeatedly scream at a customer. I would also like to point some of your staff pretends to be veterans when they are not which is disrespectful and the way you have your doors barricaded at times violates fire codes not to mention the rampant OSHA violations committed by employees. I called and asked for a manager and got told their wasn't a manager I could speak with not that the manager wasn't available but that was no manager at all and that is after they let the phone ring for 6 minutes. I had to explain that their should be someone who can resolve a customer before I finally got to speak to a manager. ( I would like to point out that the manager whoever he was was very courteous and professional) This used to be one of the better stores in the Kansas City, KS/ Roeland Park area but now the majority of the staff and store has become just a stereotype of the inner city.
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Marcela A.

Yelp
The so called "Manager" Tressie, is the most unprofessional "manager" I have ever come across in all my years of experience with customer service and other managerial experiences. My son and I arrived at Walmart at 10:45pm, just 15 minutes before store closing time. I had forgotten that this is not a 24hr Walmart but since I only needed 2 items, I decided I could walk in and out. My son found the goggles he needed and I found the beach towel that I needed for our trip to Oceans and Worlds of fun the following day. Upon checking out, I did not realize that my total was much higher then expected until I repeated the amount back to the cashier after seeing my receipt and questioning the $14.97 charge which turned out to be the goggle's price. I told her this was not correct as the price on the shelf listed $5.97. The goggles must not have been in the right place as there was a hot mess in that section so I demanded a refund. The cashier told me I would need to go to the customer service desk to get my refund but there was no one there so as I noticed another employee passing by, I asked my son to notify her that I was at the service desk and needed assistance. She responded that the service desk closes at 10pm and I would need to return the following day to return my item. I immediately walked back to the register and told the cashier that I needed my money back tonight as I would not be able to return the following day due to my busy schedule and that this represented a real inconvenience for me. She said she could not help me as she did not have the capability to do so, to which I responded by requesting to speak to a manager. The "manager " happened to be close by and once again told me I would need to return the following day, so I again requested to speak to a manager and she very shortly and with a tone told me "I am the Manager!" So I told her that I new for a fact that she could assist me because I had a similar situation happen about 3-4 years ago and the manager was able to assist me to which she responded that it was their choice and her choice was Not do the same! So I responded that I would not leave until I got my money back. She then responded that I would get locked in! All while my 10 year old son was standing next to me and became very agitated and concerned so he asked me to Just go and come back tomorrow. At this point it was no longer about the inconvenience but rather the lack of professionalism and willingness to assist me from the so called "manager" Tressie. She walked away and left me standing at the register so other employees approached me trying to help. The "manager" finally gave in after the other employees continued to radio for assistance but she insisted that she would not help me! It took the employees less than 2 minutes to process my refund and as I was walking away I thanked the them and affirmed that they were all amazing except for the manager of course who was clearly not a good manager. My son witnessed her, the "manager" Tressie, spit on her had as she covered her mouth and call me the B* word! As per his worlds. By the time my son told me this I was already outside the store and the doors had already been locked. I my self am a Manager of an international well known hotel chain, and as a manager, my #1 priority is always the Guest and their satisfaction. I know that the customer is not always right but even then, I keep my composure and I do my best to assist them, just like the other employees at the register did! And I am truly appalled that you have a person like Tressie representing your organization and management staff because she is clearly not qualified to do so!
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David W.

Yelp
Such a terrible walmart. Never had any major problems at but at this location its one problem after another. Im not gonna go into every detail because there have been so many bad experiences. I just tried to return a 15 dollar item and was refused because i had no receipt. They said any returns from electronics cant be returned without a receipt. Which would make sense from actual eletronic items but this item is not. It is just located in the electronic section. So once again i walk 2 miles to come to walmart and again i am disappointed. I guess its what i get for living close to the worst walmart in the U.S.
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Jessica S.

Yelp
I've been to other walmarts and they were not as bad as this one. This place is unorganized and it's really hard to find stuff. I spent 10min just looking for an ingredient. The cashiers never greeted me every time I checked out and never even smiled. Still, they have some great prices. They need to work on customer service and organize the store.

SiSi R.

Yelp
Normally, I don't entertain topics like this. And I have NEVER had a problem at this particular store. But today, at the Walmart on Roeland Park, the chip vendor guy who is hearing impaired (store management said his name was Jimmy), racially profiled my family and I. We are bi-racial individuals. I am pregnant with a 5 year old and was with my husband and the chip vendor wouldn't let us through the isle. After saying excuse me at least 6 times, he proceeded to harass my family and I by saying my husband wanted to kill him and then finished by laughing at us as we struggled to continue on. All we wanted to do was get through the isle and continue our shopping. I am very concerned and very upset! Unfortunately, I will not be coming back to this location!
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Brenda R.

Yelp
This Walmart makes you feel like you're wandering alone around Tijuana at night. It's dirty, dimly lit, and overall pretty trashy. I have no problem running in here for something quick but I won't spend hours in the aisles here like I might at other big-box stores. If you need to save a buck come here but don't expect them to have everything you want and make sure you double-check your purchase to make sure it hasn't been opened or returned already.
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Josh B.

Yelp
Scariest wal-mart ever! I actually saw a woman get accosted in the checkout line....terrifying. And to make things worse, its not even a super center...2 thumbs down
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Kyle M.

Yelp
This is the worst Walmart in existence. It is always dirty and they have terrible customer service. Avoid this place at all costs.