Walmart Supercenter

Talk about some Lazy people who just make up lies when they do t know the answer. Waited for 2 hours to get a box from the back, Then was questioned about my tax exempt by Pamela in electronics. Also Pamela said it was time to get off work, so she wouldn't lift a finger to help me put a box on a car that was abnormally large. Pamela I appreciate the kind words of saying, Good Luck, your gonna have to find someone else to help you with that and walked away. This Walmart needs to fire half their staff. 3 good employees that actually helped me and went out of their way was, Jeremey, Wes, and Jean.

Employees wear ski masks to stock shelves. Avoid interaction and will sit the entire time as you wait at the counter with a sour expression. Very unwelcoming would advise shopping at target instead

Bought two of those red Ryder BB guns a day ago. Got them home one box apparently was already ripped open and I did not see that before I purchased it. Took them back because I was going to just go ahead and return them back to the store. To find out you cannot return those because they are BB guns. And you’re not allowed to exchange the ripped up box that was ripped up from whoever was in the store previous to me buying it. And the lady at the counter was not friendly when she was speaking to me. So I will give you guys just one star. And I think there should be something up there to let people know when they purchase an item as that saying no returns or exchanges. No where was there any sign of that. And customer service should be a little more Ypolite and not so rude when talking to customers when I was not even being rude.

Yesterday (Halloween morning) I was doing some last minute shopping around 7:30am to get my students some last minute goodie bags for Halloween. I was in a hurry not to be late for work, and left one of my bags at check out by mistake. The fellow who checked me out kept my bag safe and my husband was able to pick them up later and I was still able to finish making my goodie bags. That cashier was beyond friendly and considerate. If I know his name I’d leave it. Best Walmart experience I’ve had in terms of customer service. Sincerely, the lady with the ‘elf ears’.

Just want to tip my hat to Anthony one of the lead CS people and Kevin at the self checkout. I noted to Anthony that some fishing lures were in a clearance box and asked him to check to make sure. He made sure with help from Kevin that the pricing was corrected. Much appreciated. (BTW this was at the Belleville, IL Walmart at Greenmount Commons).

The Walmart+ scan and go checkout lane has regular customers lined up and checking out every time I go into this location. Why pay to use this checkout lane when we can’t even use it as intended. May as well rename the service Scan and wait. Definitely not renewing Walmart+ because the Collinsville and O’Fallon stores are the same way. They allow non Walmart+ shoppers to checkout in the Scan and go/Spark checkout.

Store deserves a zero. Have found meat that was past the sell date. Not enough associates. Too many self-checkout kiosks not being used, ensuring that you have a long wait to checkout. Aisles cluttered with shoppers and stockers, during peak hours. Not a fan. Walmart is not the same like it was in the 1990's. Prices are not that great compared to other competitors.

The outside of the burger box was disgustingly filthy, greasy, and oily! The bun was squished and the patty was burned. Honestly I didn't see that there were two patties! I brought it to the manager who looked at it and was like "ya that's how they're made" with an i-dont-care grin and walked away.

Fire the manager does not correct a ongoing problem might as well fire corporate as they don't care either

The rudest auto center ever! They have no respect for how they handle incoming calls. Brad picked up the phone and said nobody has time to talk to you hold. Put me on hold for 18 mins and it would have been longer but I hung up. I called back for him to pick up and just say hold and that was it!!! I was about to buy 4 new tire, but I will take my business to a more respectful busines. I pray one day Walmart closes completely down. The service is the worse because they believe they are too big to go down!!! Just awfu!!! That call was made on 1/3/24.

They didn't have any more peddles. In the website they said there was peddles for my bike.

I think this visit to Walmart was a 2.4/5. We came here to get a bike peddle but they didn't have anything. I think they need to learn how to restock faster. Although they did have good drinks there.

Stopped last night because liquid death; which is water; was rang up not as alcohol. It's water.

They outright stole from me! I was bringing back a toy for an exchange after Christmas. I wanted to just exchange it so instead of going directly to the customer service desk I went to the toy department and found one to do the exchange. I even had one of there employees scan my product to see what isle it would be on grabbed it put it in the cart went to the front desk and was told it was to late and would have to do it tomorrow. Whit h is completely ok. I put the toy back and continued to shop. After i cashed out on my way out the door they stopped me and told me I stole the toy I bring to the store to return stopped me held my cart and went through my bag and then banned me from the store after embarrassing me in front of every customer in the store I absolutely do not recommend going to the store.

The customer experience is horrible. Choose Amazon and Chewy instead. You have self checkout and no regular lanes available in the early mornings. Today I checked out my items, and the cash slot would not accept my cash. The associate told me from twenty feet away to push the cash button. There was no cash button. It turns out that two of the four self checkouts were credit/debit only with cash slots deactivated. The Walmart associate stated that I must not be able to read. I rescanned my items at a cash lane, while another associate stated that I must not have enough money on my credit card. Four years ago I had my credit card number stolen at Walmart, and I no longer use credit cards at Walmart. I am down to less than $30 a week at Walmart, when I used to spend a lot more. Amazon and Chewy have similar, if not lower, prices delivered to my door. The customer service at Amazon and Chewy is A+, and the customer is always right at Amazon and Chewy. The rare mistake at Amazon and Chewy results in a coupon or free item, whereas the Walmart workers harass you if you point out an opened item on the shelf or expired meat item. Try not to trip over the six feet of stacked empty boxes in the aisles, while the workers have their ear buds playing. Can you say fire hazzard and ADA violation for the aisles that are inaccessible to the disabled. At Walmart two weeks ago, I watched a customer sneeze and cough all over the self checkout that I was about to use. No bleach wipes were available. I guess germs and customer service no longer matter to Walmart.

I was in the Belleville Gr. MT. Commons location, and went to the Vision Center to get my eye exam. I had great service from the worker named Logan! She was very friendly, helpful, made sure the new glasses I tried on were very comfortable, compared measurements from my old glasses to the new, and more! She was even multi tasking and answering calls too cuz it was a busy time of day. She offered to also tighten my old glasses cuz they are a bit loose from being old. Anyways, I wanted to give them a great review! I plan to come back for all of my Vision needs. Thank you Logan! :)

my online order was delay for pick up. once I received my offi notification, I notoes WM I was w route and check-in as required. After waiting 1.5 hours, It wasn't until my 3rd complaint to finally get my delivery to my vehicle. my order was dropped on the way to my car- because two cases of water were on top- of the order. so a whole column of Bins fell on the ground. My ice cream was melted and I was missing 7 items (around $40) Worth of grocery. I went inside to complain to (Team Lead Roberto from The deli/bakery) and his response was I am going to look for more employees to help. like youre a team lead and don't have a walkie? So here I am sitting on the Walmart bench the next day- waiting to talk to Dan- store manager. Hope he can give me my money back. It suck's this is the Walmart closest to our Military community. i don't even blame the Jr. employees- this is all mismanagement and only proves that Walmart on Greenmount Manor, in Belleville IL doesnt invest in leadership, customer service training, or their employees/guests. i guess when you're a big brand, job security doesnt affect the corporate guys.

It's Walmart so 20 available registers BUT ONLY 3-4 are actually open! It looks as prices went up but customers fastest route to the exit is using the Self Service lane which is also the longest line but at least it has more working registers, go figure! Leave it to Walmart to figure out ho to charge more for products but offer less employees and registers to be opened as customers bag and check themselves out! Well I bought an item probably around 5:30pm the item didn't fit so I took it back in to exchange it for a bigger baby gate. Well guess what, the damn customer service counter closes at freakin 7pm!! I was unable to make the exchange unless I wanted to head in before work as they open at 7am. Doesn't walmart close at 10 or 11pm? So why the heck would the customer service counter close Hours Before the store itself closes? Simply the most ridiculous timing ever!! Just so ya'll know, I without knowing they close at 7pm was back there by 7:10pm and the short blonde hair lady who's apparently the manager still wouldn't let me make the exchange...so I went to Target bought their most expensive baby gate (by the way their Customer Service counter was still open at 9pm) and did a return on the gate from Walmart instead of an exchange!! I work too hard for my money to be inconvenienced by a simple exchange and customer service not being available....but hey it's Walmart when is customer service actually offered by any Walmart employee after you've hunt one down?

This place has hit a new low in customer service. They never have enough cashiers open and then squeeze everyone into the self check lane. The last 5 times here there has never been less than 15-20 people in line at the self checkout lane with only 2-3 lanes open that are 5-6 people deep. It's been going on too long to be a fluke. The extra 6 minute drive to Target will make up for the 15-20 minute wait in. Update: Had to run in for a few things at 10:00pm since Target is closed. 1 lane open in the whole store. Been in line 10 minutes.....moved 1 spot. Self check is backed up 12-15 people deep.

After waiting 5 1/2 hours for an oil change and for Ron to give me husband attitude for A. asking for an update on our vehicle and getting told "do you see any keys on the counter" and when my husband asked Ron if we could have a discount and was told "no. if i give you one i have to give everyone one" and then walking away I can say i wont be frequenting walmart for car services anymore and maybe nothing else either. and no we weren't told a wait time when we dropped off the car at 930 am

We just left the Belleville Walmart and the customer service is a zero. No carts for anyone on either side of the store. My husband went out got several carts and brought them back in for some elderly ladies that were needing carts. No one cared that there were no carts and that carts were being used over and over with no one sanitisizing them. Shelves are poorly stocked, and no manager to be found. I just remembered why I mostly shop at Target. If you want a good experience shop elsewhere.

Make sure you budget plenty of time to checkout. There are two speeds there: slow & slower.

I was leaving the Belleville Walmart around 8:00 tonight (8/19/2 and had parked next to a cart corral. Two guys were trying make the turn down the isle with an approximately 60 ft chain of carts. They had the first 1/2 to 1/3 of the isle completely blocked for almost 8 min. As I was putting groceries in by back door, I felt my legs being squished. With each cart that was making the curve, it pushed the cart corral further towards my car. I kept saying "Oh, Oh" louder and louder because it was painful , until one of the guys finally realized I was pinned. He watched me struggle to grab the last few items from the far end of my cart, but only paused his quest for a moment. I barely snaked my way out from between my car and the door where I was pinned. He asked if it was against my car and I told him there was less than 2". So at the age of 64 I had to crawl across the counsel from the passenger side to get behind the wheel. They kept adding carts to make the turn and the corral was now pressed against my back door. I could feel the bump as each cart turned the corner. I thought for sure that they would come back and move the corral, but NO! A lady asked me if the corral was up against my car and then yelled to the guys, "Hey, you need to come and help this lady! She can't get out!" They ignored her the first time, but 1 guy came and moved it about 5" so I could squeeze out after she yelled again with more anger. I don't believe I have ever seen such rudeness and negligence for the safety of people, possible damage to cars, and disregard for the time of everyone who could not get out for nearly 8 minutes. I tried to call the store several times; but if you needed to talk to a person, it just rang and rang and then went to a busy signal. They also have the worst pick-up experience of any Walmart in the area. The last time I did a pick-up, I checked in that I was on my way when I was notified that my order was ready. I was 17 min away and still had to wait over an hour for my groceries.

They are not taking COVID-19 seriously. They are not sanitizing the self checkout lanes at all. Plus employees are not wearing masks or they are worn on the chin. Customers are not wearing masks nor are they self distancing. I will never be back to this store or any other walmart because of this. I will drive the extra 5 minutes to target.

I've come to this location multiple times during this social distancing/quarantine. This place always had the essentials stocked bread, eggs, toilet paper, fresh fruits, etc. staff was very friendly and helpful. Keeping carts and registers wiped down. The 3 times I've come here it was early in the morning and there weren't many people there. Will use this location again.

If you don't have a receipt it's worth your time to go to fairview heights. On more than a handful occasions the customer service at this store will not take back stuff. They will not use a military ID either. The store itself is usually pretty clean and well stocked. Not to impressed with the quality of produce it goes bad real quick so will chose target or a grocery store for the produce.

I love Walmart always tremendous place to shop i would love to work there my home home

This store is the worst. Shelves are never stocked. Never enough registers open. The store is filthy.

Customer service is awful. Brittany (apparently a lead) has a terrible attitude and acted as if money was going to be taken out of her check to put an item on hold for me. Unnecessary attitude with a customer for no reason. Asked me what time I was going to be back to come get it because she wanted her area cleared. That's not my problem! Get out of customer service if you don't like servicing people. PERIODT.

To allow people to hang out right outside the door is unappealing. Sometimes they ask for money, but are obviously just staying there with no where to go. I won't come to this Walmart again if that is the policy of this Walmart.

Order was placed for delivery for 6pm yesterday. It is now 9am the following day. No phone call, no notification of any issue. I tried calling the 800 customer service line last night at 9pm to be told the stores pickup is now closed and to try back at 8am. I called back at 8am and was told they couldn't reach anyone at the store, and was advised to call the store myself. Oh, and that they have 24 hours to deliver my order. Bull! I have been trying to call the store pickup and customer service repeatedly for over an hour and no answer! I work for a living and provide for my family. This is a major inconvenience. Get your shit together Walmart!

On 20 November, we used the Walmart (Supercenter #201, 2608 Green Mount Commons Dr., Belleville, IL 62221) fill scripts including one for NORCO. The NORCO was 5-325 strength and was prescribed by the doctor (hospital discharge instructions) to be taken every four hours (2 per) for a total of 12 tablets per 24 hour period. When I left the hospital around 1600 on 20 November after having the required NORCO and Tramadol as well as other drugs prescribed by the surgeon, my pain management was good. We arrived at home and started setting up a schedule for the dispensing of all associated drugs that were prescribed. However, when we checked the discharge instructions against the Walmart directions on the NORCO label, there was a statement not to exceed 8 doses (16 tablets) in 24 hours. My wife and the Home health nurse attempted to mitigate the disparity in instructions but couldn't. Therefore, we followed the instructions on the label. For a couple of days I suffered in level 4-5 pain and it continued to worsen. The surgeon was contacted and a refill requested. My wife went to get the prescription only to find out the surgeon had written the prescription for "325" instead of "5-325" and the Walmart pharmacist refused to fill the prescription. My wife returned home and we again contacted the surgeon for assistance. A new prescription was ordered and my wife picked it up. During the briefing being provided by the pharmacist he stated the "FDA recommends no more than 8 doses per day" and he'd inserted that statement on the original prescription and this prescription. It was because of that change I suffered level 4-5 pain for a couple of days and eventually had to return to the ER in level 8-9 pain. I sent an email complaining about the issue and received a call from the pharmacy in just a few days. The conversation brought about how that statement which reduced my pain medication by two doses every 24 hours. Walmart is actively trying to reduce the opioid issues and the doctors office was contacted about the original dosage. The pharmacist explained to the individual (office clerk/nurse) and got "permission" to reduce the dosage. The pharmacist I spoke with stated it is Walmart's policy to accept the response from the individual answering the phone. The problem is the individual answering the phone/question(s) is not a physician and in most cases, it's a large office where phones are answered by office workers, not qualified medical personnel. The physician normally is not available to answer the phone or the question, so the pharmacist is not getting a medically qualified answer. The pharmacist I spoke to also stated they (Walmart) assume every office they contact will have a standard protocol in place to properly handle this type of situation...that's a far reaching assumption believing every medical office will have a blanket protocol in place to answer inquiries from a pharmacist for every patient and possible situation! The opioid was just one of several drugs being used as a "cocktail" to control my pain. His actions caused me extreme (Level 4-5) pain for days because we diligently followed the instructions on the bottle even though they differed from the discharge instructions. After several days my pain worsened and at level 8-9 pain I was in the ER being admitted to the hospital. We know the pharmacist has a critical job in the health system and I've been "warned" by a pharmacist whenever there was a dangerous overlap of drugs. However, none have ever overrode a doctors actual prescription by adding a critical statement "not to exceed" which in effect adjusted the original dosage. He followed Walmart's policy and in doing so, I suffered extreme pain for several days and endured a hospital stay. Additionally, the opioid was just one of several drugs I was given to control the pain. The doctor was conflicted/confused as to why the "cocktail" of drugs failed. The new cocktail included a higher dose opioid. WE WILL NEVER USE WALMART PHARMACY IN THE FUTURE!!!

Distancing is impossible, the number of people with masks under their nose or chin, or no masks at all was appalling. A cesspool of germs, no enforcement of mask policy. If I get covid, it's because of this visit.

Had a little bit of an issue tracking down my In-Store pick up order, but Brandon, Cierra, Noberto, and Emma got on the case and were able to help me out and get me on my way. Thanks for all the help!!

This place is really big and decently clean. The parking lot is huge and I haven't really had any problems here.

Okay, so I kind of hate Walmart...but it's not as though I discriminate, I hate all of them. I could go into the dirty, gritty politics as to why I so despise this corporation...but I won't. This particular Walmart is not so different from the others in the area, but it's right down the road from me and occasionally Target doesn't have something I want. I have often found random odds and ends at this Walmart for cheaper than other places...like air fresheners, my big "body" bouncy ball and DVDs. I have yet to go into a Walmart and NOT been offered assistance from one of their employees at any given point in time. More often than not, I can find a product on my own, but there have been a small handful of times one of their employees has pointed me in the right direction.

The "order ahead" feature doesn't work! My wife ordered groceries on line and sat for two hours only to get a portion of the order. They were rude and didn't care that they screwed up.

Nice for a walmart daily new. Large with good selection staff much more helpful than most walmarts.

Went in the other night and was really crowded as usual. Bread section was about empty and pallets of stuff all over the aisles for restocking posed a tripping hazard. Finally made it to the checkout and an older lady Pat rang me out and was most pleasant to deal with. I have in the past been in the checkout and a supervisor would walk up and just start yacking to the cashier distracting them and proceeded to mess up ringing me out. Scanning item multiple times and not realizing it. They couldn't wait till she finished ringing me out. That really irks me.

This store, #201, is HORRIBLE at checking customers out! It took me 20 minutes to do my shopping, and 45 minutes to check out! Why would Wal Mart have so many check out lanes and only have 6 or 7 open on a Saturday at 12:00 pm? I am boycotting this Wal Mart!

No, I'm not a walmartian but I do love walmart :) There are so many things to look at and I love looking more than I do buying lol.

Walmarts are cheap. I do like this ones layout better than the other in the area. Its clean and my son and I like to stop in the subway and grab a large sweet tea and a cookie before we go shopping. It just makes the experience all the better lol. Downside is I always pick up more than I should when I am shopping here. They definitely have their shoppers psychology down to a science.

who doesn't like Walmart! crazies! ill sometimes go here for groceries, produce isn't too bad, not the best, but it will do, everything is pretty well priced, and this Walmart is usually fully stocked and clean for Walmart! things seem to be in the right places most of the time. The employees always seem friendly and helpful to me, although by now i pretty much can walk Walmart blindfolded and get what i need so i rarely ask questions overall a good place to shop here at the El' Walmarto!

General goods always seem well stocked. The produce is crappy, but so is the produce at all the stores in this area. I refuse to buy chicken here. Popped in to grab chicken & another item. Grabbed the chicken first and by the time I grabbed the next item I noticed a very foul smell - it was the chicken. Thinking I grabbed a bad pack, I went back to get a different one, but they all smelled foul. Went back a month later, and they still all smelt. Never noticed lines longer than a few (3-4) other customers, and usually shorter.

This is my favorite place to go with my kids, they have everything and the kids love it! They know have self-check too!

The Walmart Autoshop Manager Kari demonstrated excellent care to help my family and I receive critical care to our car even though we showed up at about closing time for the Walmart Autoshop. We are very grateful to Kari and Walmart for showing such a personal level of car to help us.

Auto service dept - I take my 2013 Chevy Equinox to Walmart in Belleville for oil change and tire rotation on a regular basis. On my last visit a week ago, the tech noted on the service receipt that my vehicle was leaking oil. My vehicle is not that old and only has 50,000 miles on it so I was skeptical. When I asked the cashier where the leak was coming from, I was pretty frustrated that no one could give me an answer and the tech had "gone to lunch". The location of the leak was not noted. When I got home, I checked my driveway where I park, no oil spots. I even got under the vehicle and checked and couldn't find any indication of an oil leak. Still feeling concerned and frustrated, I scheduled an appointment with a Chevy dealer to check it since I don't have a lot of time left on my power train warranty. Much to my surprise, there was a leak - but it wasn't an oil leak. I was actually leaking transmission fluid from a transaxle seal. Fortunately my power train warranty covered the cost, but had it not been for the Walmart tech noting that there was a leak (I don't even care that the leak was misdiagnosed as oil), I would never have noticed. Best case scenario it may have been discovered at some point after my power train warranty expires and cost me several hundred dollars to fix. Worst case, the leak causes more sinister transmission issues. Thank you Walmart!