Barb D.
Yelp
terrible service, more interested in who was covering for who over lunch. I needed help in phone/electronic section. The girl with long brown hair was rude, not wanting to help with my needs. No other customers, so no excuse for not helping me. I needed a SD/memory card for my smart phone. When i went to the aisle she sent me to, there were SIM cards. I told her no, no i need a memory card, showed her my phone repeatedly and she told me to go look. Finally found a SD memory card, looked large for my phone, so took up to afro american young gentleman cashier and showed him my phone, he assured the product would fit my phone. I purchased it. I was totally wrong, apparently not knowledgeable in his dept. Neither employee seemed helpful as they were more concerned about who had the next lunch break. Now i need to drive, find a place to park during the holidays and get my refund. First time i called was transferred to apparel, put on hold, got apparel again, asked for customer service and was told any complaint could only be filed online. Later i got thru to the phone dept. and spoke with original girl I dealt with. She remembered me. I explained the situation and asked why no one in dept could realize the product they referred to me was totally not right, showing my phone again. The gentleman who checked me out assured me product was ok, as he insisted to another employee that he was supposed to be on lunch. When i phoned and spoke to the first girl who waited on me she was dismissive, not apologetic, not curteous and tried to hang up, i reminded the call was being recorded and that i had another question. she said something to the effect that she had to go and then hung up on me. If Walmart wants to keep employees such as these, the company is wasting money on those paychecks. I will make one more trip, dodging cars, people and standing in wait lines for returns. Then no more shopping at such a store with disregard to customers. Such a shame during the holidays.