Walmart Supercenter

Spacious giant Walmart very bus but appreciated how clean everything was. Everything is also “locked” up which is wild and the parking lot was huge, even a separate area for pick ups

I prefer to shop at this location on Saturday or Sunday mornings around 7-8am. I find everything is well stocked, associates are friendly and willing to help, and the store is clean. I appreciate the low prices and fresh meat and produce!

I prefer getting my oil changed at Walmart because of their family-oriented approach, which makes everyone feel valued. Walmart stands out due to its convenient appointment system, ensuring no wait times and prompt service. Furthermore, the staff delivers exceptional service, always maintaining a positive and cheerful attitude, even in hot weather. Walmart so much love ❤️ 2 every person working 💪 out side

This Walmart is terrible. Tried returning a Christmas item on the 26th of December only 3 days after I purchased it and was denied. The day I bought the item before leaving the store I asked a random associate by the registers if I was okay to return the item if the person doesn’t want it. She said yes just keep your receipt and return it before 90 days. Turns out the person I was gifting didn’t want it. I tried returning to the store and was told by customer service that they don’t return Christmas items after the season. So, not only was the initial associate that misinformed me, not trained properly, when calling the 1 800 customer service number I kept getting told by representatives that I will get called back in 48hours when they can get a hold of a store manager and they NEVER call back. I called customer service today and the lady on the phone tells me oh we don’t handle in store situations I am not sure why those representatives told you that. I almost blew my top off because they had given me a case# making me believe they were actually going to do something productive. Their whole system is an absolute joke. Moral of the story.. ALWAYS get a name of who you speak with when you ask about return policy and don’t bother going to this store. You can find way better customer service experience elsewhere.

I’ve got tires here as well as a battery. They are always super friendly and professional. Has to go in last night cause my battery died. They honored my 3 year warranty and replaced it for me. Highly recommend their auto repair dept in the back of the store.

I mainly go into Walmart for returns from orders I ordered online. But really once I get in there it is fun to browse and see different items that are prices compared to their places that I shop at. I just don't have one nearby so I have to travel 25 to 30 minutes to get to in LA County

So we had to stop here for a quick visit for a necessary needed item. My experience really if for the service of the employee. After finding the section I needed, everything is being locked which is pretty normal these days. There was someone in the aisle that indicated they had requested service through the call box. The staff showed up and was not very polite or friendly. She did ask who was first; however, then stated “what do you want” to the couple waiting. When I asked some questions about the items I was interested in, she simply came across rude with her responses. I made my decision and quickly left.

I love Walmart, but either we came at the wrong time or this is a poorly run store. It took 30 minutes to check out and there were three checkouts open, but self check out was wide open. The checkers were the slowest I have ever seen and they didn’t seem to care….at the self check either the person working this area, there not empowered to help people that have a few more items than 15 items, or there just lazy and not observant. The self check out person literally just stood there and did nothing, but finally a manager started to open a new lane and another person came to self checkout to help others….but I haven’t had such a poor experience at a checkout Aldi gets you out way quicker.

my partner is a walmart+ member so we do take advantage of of pickup and delivery from this location and the glendora location. i much prefer the glendora location as this lot is shared with a few other businesses and the layout is a bit wacky. checkout can be difficult due to understaffing but the selection is quite grand. walmart unfortunately has a stronghold in product selection and price so it is convenient to visit for most. as far as walmarts go this location is fine.

I am a fan of Walmart. I am but almost anything I can imagine at this store, prices are ALWAYS very affordable, the selection of items I need and don't need is HUGE and the employees are always friendly, and helpful I love the scan and go feature as part of the Walmart+ membership. I simply scan my merchandise as I shop and when I am ready to check out, I scan my barcode at a specially designated check out counter/register and the balance due is deducted from my debit or credit card. No waiting in lines. Always a good experience when shopping at Walmart stores and/or online.

Date: October 13, 2025 Today, I went to Walmart to purchase some Play Doh. I could only find the individual containers, so I asked an employee named Aubrey (a female with short hair) if she could show me where the Play Doh in bulk was located. She told me they should be in the aisles, mentioned that things had been moved around because of Christmas, and said she was running late so she was busy. When I asked if she could please show me where in the aisle they were since I had already looked and couldn't find them she told me to "give her a second" and left. I waited for her for a while, but she never returned. Later, I saw her in another aisle and asked for her name. She did not apologize or acknowledge me, and simply ignored my request for further help. This behavior was very unprofessional. Even if an employee is busy, it's important to take a moment to assist customers properly or at least communicate clearly. Aubrey could have: * Politely explained that she would get someone else to help if she was occupied. * Let me know approximately how long she would be or directed me to a specific aisle or section. * Apologized for the delay or inconvenience. This situation could have been handled much better with basic customer service courtesy and communication. I recommend that Aubrey receive additional customer service training, especially regarding communication, follow-up, and professionalism when assisting customers.

They're still not answering the phone. The only way to get a human is to select pharmacy or vision center. And those people will tell you there are no phones, or they will say all the phones are down. Apparently Walmart does not care that they are greatly inconveniencing the employees in the vision center and Pharmacy - being inundated with calls from people who can't get through to anyone. The operator and customer service options... Absolutely never answer the phone. As for shopping at the store, I have no complaints. But the fact that not one person is given the responsibility to handle phone calls, is ridiculous for a company of this size. And the kind people in the vision center and Pharmacy are the ones who are interrupted, and even though they want to help people, they cannot.

Guy in the electronics department working the register was very helpful around noon time on black friday. Not only did I get a great deal on a 75" TV but the worker brought it out to my car and helped me load it in and help me with bringing my return back in. Excellent customer service. Thank You

I went back to re-torque the wheels after 50 miles (who does that right) and Javier came out promptly to assist. He re-torqued all the wheels with a smile during pouring rain. I parked and went inside to purchase turtle wax wash and wax spray and a steering wheel cover and saw once again Maria. She is such a great team member there. She asked who assisted me out there and before I answered, she said they are all great right? I had to agree. Great job Walmart! Management needs to recognize this department and its people.

Staff shortages? Need to have more associates at the CS counter. Super LONG line all the time. Need improvement

I love this Walmart but they don't take tap so if you go make sure to take your card I'm sad I had to leave all my good stuff because I live so far I couldn't just go back for my card at home . Take your physical card if you want to shop at this Walmart.

Since I can't get a hold of anyone on the phone I will voice my opinion on here. Associate Ruben has the worst attitude and poorest customer service I have seen in years. I don't get why he is allowed to talk to customers in this way. Unfortunately this is not the first time we had to call for assistance and unfortunately we keep getting Ruben. I know in retail customers can be demanding and difficult at times. But when you are simply asking for a product that is locked behind glass doors, unfortunately you have to ask for help. I hope this is addressed but I doubt it will

This Walmart is clean and spacious. The pharmacy here is not so great with filling orders, the people working there are super nice but not sure why the orders aren't getting filled. The store cashiers are always nice and friendly and I've never had issues here at this Walmart. Overall a good experience.

The service was horrible!! I waited over 20 minutes after several requests for the Sharpie case. While waiting on the aisle, I even called the store to talk to a manager. They didn't even answer. When the employee finally showed up, she was very unfriendly!! I went to customer service, and the lady didn't even acknowledge us. I asked the security man I usually see to page a manager. After 10 minutes of no response, we left. The service was so terrible by so many different employees!!

The store is neat and well kept, however, that quickly fades when you get to the checkout counter. Their stupid payment device does not take your card. We tried over and over again and the first associate the other side of the counter ignored me when I told her the device wouldn't take our card. I wasn't in her "row", so forget it? We cancelled the sale and went to another line. The same thing happened, but another associate came up and all she could say was, "Don't you have any cash?". At that point, I cancelled the sale and left everything there. Really? Customer Service? This store doesn't know what it is. I won't be back.

Tania was super helpful and had great customer service. I came in to pay a bill, this is an authorized place to pay your Edison bill. Make sure you have your account number or your bill if you don't remember it. There was no line and it was so quick. If you have cash and want to pay in person it doesn't take long. Make sure you go to the customer center and they'll assist you.

I got the best customer care by our check out person. His name was Haile and he had the quickness and personality that truly made my husband and I feel like a valued customer. As a Senior manager myself I had to come on here and give you props on a great hire! Keep it up Halie!

If I could give this store a rating of -1000 I would. Why have a phone to the store if your not going to answer the call. Why do you have people deliver online orders that don't understand English. Why do you have procedures on your website that you don't even follow. Why is customer service outsourced to outside the united states.

It's been like three weeks and they still don't have any groceries bags, talk about fu*ked up customer service! They don't mind raising their prices. Fuck Walmart!

Ugh, this Walmart was never great but it's gotten worse over time. I'm here for a pick up order and the Walmart app is down. Called customer support was told just to come to the store, park, and call the number posted on the parking bay. Well, I've called 5 times and no answer. I tried calling the store directly, no answer. I spoke to a crew member, no one knows what's going on. The crew member asked my name and said my order would be out shortly . It's been 30 minutes and I'm still sitting here waiting.

I was put on hold after wanting to speak with a supervisor about a product that was supposed to be here at 9 PM, and it's now 11:10 PM. I may retired veterans for the United States Army, and this is totally unacceptable behavior! My daughter just told me that there is a boycott on Walmart, and I totally see why. After I deal with this issue, I will never shop at Walmart ever again! I could take my business to target

Very unhelpful and unfriendly staff. Sent us to customer service over their own mistake instead of refunding at the register! Was cashiers mistake!!! A very big inconvenience!

I do not recommend the shopping at this store. I purchased a bike, showed my receipt, and walked out. The person contracted by Walmart Allied Universal security was flirting with a girl and did not see my receipt. As I crossed the threshold of the store another female universal allied was entering via the exit. I heard he does not have a receipt and the female jump in front of the bike I purchased. Before I said anything she called on her little radio I need back up. I said I want a Walmart manager. I filed a complaint and told I would receive a call from a manager. No one called. While I was make a complaint at the store another gentleman was make a similar complaint about staff grab merchandise out of their hand. Stay away from the store. Needless to say I returned the bike due to the customer service.

Love this Covina Walmart. Always making me smile with the beautiful displays. Everyone is helpful and the store is clean & fresh. Pictures taken in May 2024

So i rarely shop at Walmart because it's always so messy and chaotic. But I was pleased to see that this store was clean and organized. I also was very surprised that you can get a pair of nice looking jeans for $6.00. And a lot of other things at great prices. I may have to come back.

Brandon made my self check-out experience smooth. I had a couple questions and he took care of it and seemed really pleasant. I'd give 5 stars but had a bad experience awhile back so I'm afraid to do full grocery shopping there, lol. But when I get less than 10 items, the experienceis okay. And Brandon definitely made my shopping experience more positive that day.

Lost my wallet/keys while shopping. Asset protection is extremely unhelpful! "Checked the cameras" then tells me "the cameras in the grocery section were out that day" of course. Nobody answers any phone on any line at this place! Can't reach management over the phone for nothing. Don't waste your time on this unfortunate location.

The Vision Center at this Walmart is a good place to get prescription glasses good service. Gaby was very patient and helpful, picked out a nice set of frames and made the visit very easy. Great Job Gaby

They have like 3 registers open and a single self checkout if you're lucky. It's so bad, why are they regressing? I don't want to have to spend 30+ minutes waiting in line when they could have self checkouts open, what are those 5 rows of self checkout doing if you're not using them? Why not just demolish them and build more registers if you're going to regress this badly? Just two months ago you guys had all the self checkouts open and only one cashier, so again, why regress to slow old people who take a minute to look for the barcode on your items to scan them? At least hire some younger associates if you're going to force us to use the cash registers, I shouldn't have to wait almost an hour to purchase my stuff if I could have done it myself at self checkout within 5 minutes. You guys gunna start paying us for the time we waste waiting in line? Money is a physical representation of energy expended over time after all, and we are wasting a good amount of time just sitting there, I could be doing something productive but instead I'm at a standstill waiting for my day to continue being held hostage by the cashiers because I can't just walk out with all the product I want, I still have morals after all.

For being the main wal mart in the area, you would think it would be better staffed. Especially after closing west covina. Its probably even busier now. But somehow, they still cant properly staff the self checkouts, and have only one key holder for locked up items. Even heard an employee say that they are cutting hours again, and not hiring. Imagine that. This place needs a serious overhaul, or just start hiring. I even applied once and got no response lol and i have 20+ years of customer service experience... yet, they will hire some dumb kid who cant even point you to the right direction

These people are the worse! You spend $500 worth of merchandise...pay at different registers because they are paranoid then the lady or whatever she was in the front end wanted to check the other items I already paid for from a different registers! She said I want to see if you paid for those!!!! Really???? Then there's another guard already before you can even exit to check the merchandise!!!! Shop at TARGET PEOPLE!! If there's a ZERO that's what I would rate this place!

Their black colored speed bumps have the yellow paint worn off so the speed bumps blend in with the asphalt. I didn't even see the speed bump

No one answers the phone. So when I had an issue with pick up I had to drive there 3 separate times, it's infuriating! I wasn't given my full order so I went back and they said I can wait a half hour or get a full refund. I chose refund and of course they changed me. Plus they have solicitors and transients all over the place, doesn't feel safe there.

Recently went to Auto center due to dead car battery. Javier and Luis helped me out. I was on a time crunch. Javier and Luis provided EXCELLENT customer service and completed battery replacement in a timely manner. GREAT EXPERIENCE! Highly recommend Javier and Luis, they are the best!

We always visit this particular store, but TODAY, we had the pleasure of being serviced by a sparkling team member, Frank He engaged us in a lovely conversation and my service animal as well! Enough cannot be said for individuals such as these; he made my day I will tout this establishment to anyone who will listen!

I should've gone to Target. I placed an online order, there was technical issues which I understand but I had to wait 2 HOURS to receive my order & argue with the employees just to get my items. Since their system was down, me, along with everyone who was waiting in their cars to pick up their order had to get down to figure out what was going on & why we were waiting, waiting & waiting without receiving our order. Not only did no one ever come out to let us know they had tech problems but they made the whole situation a lot more complicated than it had to be. This one employee in particular by the name of "Ryan" was so inconsiderate & unhelpful. He is one of the younger employees with long brown curly hair & works too hard for that minimum wage. Not only did they mark all of our online orders as "picked up" for the sake of their pick up times for THEIR BENEFIT but I asked Ryan if it was possible to just grab our items from the store/aisles & he said no. I don't understand how this was an issue when they took our money, marked our orders as picked up, yet we were waiting for HOURS & instead of making an exception for us because of the situation he couldn't simply let us get our stuff from the aisles? Ryan didn't even ask his manager or explain to me WHY we couldn't just grab the STUFF WE PAID FOR BUT DID NOT RECEIVE AFTER HOURS OF WAITING. They also refused to just give us a refund!!!!! All Ryan offered do to was provide customer services phone # to request a refund. First of all, WE'RE ALREADY HERE. Second of all, I was hesitant about taking that route since our orders were marked as picked up what if they denied us of a refund? Also we had no items to return because WE NEVER RECEIVED SHIIIII. Plus if they were to call the store to confirm the system was down no one would pick up because Walmart never picks up when you call!!! Luckily, I finally got my items after 2 hours & even then there were 2 items missing which I asked the manager & HE LET ME GET THE ITEMS FROM THE AISLES. I saw Ryan again another time for my online pick up order & he had the audacity to ask me to write him a good review so he could get more hours. Like why the ___ would I take the time out of my busy day to write him a good review for his benefit after he was so inconsiderate & made things 10x more difficult? He's funny.

This location was good. The staff was friendly and there wasn't a bunch of items on the aisles. The store was clean and we got exactly what we wanted- some flip flops that we forgot for vacation! The A/C is fantastic in here, which is really important to me in the summertime.

This Walmart is close to my house. I often go there to buy some food. The staffs there are friendly and helpful. The products there are good quality and price are reasonable and affordable. You can easily return the products you bought from here. Just keep the original receipt and tell them you want to return it. The employees there can help you to return friendly. I like this Walmart very much.

The last one I was in was in the Midwest 3 years ago - it was our only option. Tonight we needed something for a dental spacer and Target was already closed. Sadly, we found ourselves here. The absolute worst drama when trying find a product and check out. The store was very cluttered and the sales associates are more interested in hanging on their cell phones or talking to one another. I know it is the end of the day but wow. ‍‍‍

Review is for mobile center. Took 3 hours for an oil change. Tried to blame for for coming in 20min early. lol. Like it's my problem you guys are short staffed. Worst part is that they left oil all over the steering wheel. But this is Walmart and nobody gives a flying f anyways...

5 STARS for the superb excellent customer service provided by the Manager Johnny with glasses that works in the online order picking department in the back by pharmacy! He helped me with my order and I couldn't be happier! He was super understandable with my concerns and was able to addressed them accordingly. He definitely deserves recognition for his professionalism and support with customers. Thanks Johnny for your help I truly appreciate it. You can never get time back, Johnny understands that and values time.

You could improve your self check-out machines, towards accepting cash, credit or debit again, etc...Let's make Walmart great again!

In regards to Curbside pick up orders: 2nd review. When ordering fresh groceries...they are NOT so fresh. And the sad part is that if you are paying with CalFresh (EBT) , Walmart cannot process a return because it takes a while in the system to process according to them. Walmart please check on who is selecting our fresh produce and double check that it is in fact in a fresh state. I had to throw away . It was no good. How can you assist me with this Walmart???? This was a pick up order 6/22/23 after 4pm.

They continue to put other product infront of SKUs throughout the store so you never find what you need .. this is extremely apparent in frozen food and yogurt section.. Also dented cans of soap are being sold here and I know this is a health department violation.. never fully instock.. get to together...

I always find what I need at a reasonable price. Unfortunately the customer service is lacking. The workers here just don't seem to care. This seems to be the new norm for "big box" stores.

Comparing here to the Baldwin Park and Rosemead locations, this one is a lot smaller. Parking lot is smaller and less crowded. Their inventory amount looks more limited as well. Return line was a breeze, I was in and out really fast.

Zero stars if possible. Staff are horrible. Probably mad they don't make $20/hr. If ypu have 20 items u must use reg checkout..ridiculous ncuz checkout people are so slow...do not come here

Did the online pick up, the workers were friendly and brought out my items quickly. Will be ordering from this store more often.

DO NOT BUY ANYTHING FROM THE AUTO CENTER!!! I purchased a battery and 2 months later it's completely dead now they don't want to honor their "guaranteed free replacement." It's not worth the time, just stay away and buy it from somewhere reputable.

Accompanied my sister & nephew to Walmart to pick up what she ordered online. All the employees was so busy on the parking lot for pick up. End up we were waiting a while. I understood a lot of customers waiting too! But we had my nephew with special needs with us in the car & was warm this afternoon. My sister approached one of the employee his name was Omar informed us he will find out & get back to us. Meanwhile my nephew seen someone dress in an Easter Bunny. He waived to him we were surprise Easter Bunny came up to us with a bag of goodies & wish my nephew A Happy Easter! I thought had to pay or donate. He said no it's free just a complimentary goody bag wishing "Happy Easter"from Walmart ;) He made my nephew so happy, I asked if he can get a picture to remember for Easter. We thank him for redirecting a long wait to a perfect beautiful day to remember for Easter . Omar who follow though , kept his word to letting us know even brought out all my sister online order. Both employees from Erwin Walmart Easter Bunny to Omar who brought out my sister online orders. Excellent Teamwork & Customer Service!) Highly recommend this Walmart location & we will always come back. Thank you :)

Would rate zero. I'm sick of this store's nonsense. I don't know what is up with how they stock now but 2 instances during this hellish trip there the employees were stocking the shelves with the merchandise all laid out cluttering the aisle. When I was there in the aisle in the photo me and 2 other customers wanted to go down the aisle, but couldn't. We all gave the employee dirty looks then left.

I hate leaving a bad review, but this manager or headquarters needs to see this and hopefully change. We get it Walmart, you are to big to fail and people aren't going to stop going, just because my bad review, but if you guys can't even pick up the damn phone in any department just to ask a question, instead of driving over there to find that they don't have a product, is upsetting. Manager, care about your freakin reviews, why can you be the best one? One can't you have good reviews and try to care.