Walmart Supercenter

I would love to give this place 5 stars but the upper management is not the best at being understanding. But I recently had an encounter with a few of their employees who made sure to make me feel like I am a valued customer. I was a total dummy/ jerk for going there 15 minutes before closing. My fault but I was looking for something specific and Miles a young man went above and beyond for me. I know he couldn’t find what I was looking for but he showed effort and that is all we need sometimes. I usually go to self check out but when I go to a register I make sure I get Enola ❤️❤️. She is witty, kind, efficient, and knowledgeable. I absolutely adore her. Did you know you can give the check out people a 5 star rating? At the register?!?! I always do because I know she deserves it. Not to leave out the rest of the clerks. They are all so much better than they think they are. Remember to ask them how to give them a 5 star rating.

Was beyond amazing. Nothing like Walmart back in Orange County California! Excellent prices and produce ! Plus, they have a hair salon and a nail salon inside I couldn't believe it. This will become my new one Stop shop.

It was a buy Sunday afternoon at Walmart. My checker, RA MON was so helpful and efficient. She was also extremely friendly and was careful with packing my groceries. She made what could have been a stressful trip to the store, much more pleasant.

I love using the pickup groceries feature now it makes everything so smooth and easy. I never overspend and I am in and out within minutes. I love using the Walmart app to pick up my items.

I found all the things I needed when I checked out, and I was pleasantly surprised to find such nice employees.

This location has really nice employees and keeps a pretty clean store. I feel safe in the location and really like seeing an outside patrol vehicle as an added measure of security. Customer returns are handled efficiently and items are usually well stocked.

This store is consistently organized and has inventory in stock for the most part. I used to work retail so I understand floor moves. The staff is always friendly.

Having only 1 working buggy cart for the entire store is absolutely abysmal. And the guy checking receipts having an attitude about it and overhearing how I needed it while I was hunched over in pain but giving it to someone else that was quite a ways behind me and walking fine on their own was also abysmal especially as this same employee gave me attitude about asking if there were any others 2 times before. I had to make my way back to my car amd leave without the items I needed because of this not for the first time.

I usually find all my grocery items on my list here without any problems. What really gets me though and why I dropped a couple of stars is that I wanted to by a package of men's briefs. They're ALL locked up !!!! WOW, men's briefs are a hot stolen item???? Shirts, pants, sweaters etc are all in the open. I can roll those up and walk right out.!!! But not underwear !!! I'll go somewhere else where management is not so paranoid. After all, this isn't California, yet.

Shopping cart disaster area... the winds carry the carts everywhere...They do not do cart runs enough. Parking lot is awkward to get into on the hill Store is large and organized like every other Walmart..... However.... Everything is locked up. Deodorant, all hair care,lotion, batteries.... Anything in beauty has to be paid for before leaving the area. Self check available as well as a few manned checkouts. Anything with a security tag (vacuums) must go to a manned checkout.

We decided to stop by to get some last minute groceries. Even though the store is big, we were able to get our groceries pretty quickly. We went through the self checkout and the whole experience had us in and out within 20/25 minutes.

Let me start of with I love items from Walmart and love to come and shop here however it becomes quite frustrating when what I needed was locked up and we had pressed the button a good 5-6 times and waiting about 35 mins for a Walmart associate to help get the one thing we needed out of the cage. I think they need a bit of a better system. The other day I went and got my husband work pants and I'm not joking when I tell you I waited 47 mins! Yep 47 mins I was very upset and yes I found someone and asked for help and they never came back so then I had to out find someone else and she gave me quite the attitude about helping me which triggered me because I had already been waiting a very long time!

You know I've been going to the Walmart for years and lately I got to say it's been doing better everyone seems happy and friendly even the kids that are doing the pickup orders. I mean it's Walmart what can you say but the fact that they seem happy and pleasant and even a little bit helpful is huge for Walmart. I wonder if something's going on behind the scenes that's making it better at this location or if I just happen to come in at lucky times

I would like to say thank you so much to Susie for making popcorn and offering different seasoning along with lovely goodies to say Thank you to the customers!! What a nice thought with Halloween and Nevada Day around the corner. You made my heart warm inside! I hope you win the TV and if not Employee of the Year!!! Wishing you all the best!!!

Hey, I didn't know Wal-Mart allowed dogs, even if they're not service dogs. I just went to Walmart and saw a lady with a small dog, but it wasn't a service dog. Two weeks ago, I saw another lady with a bulldog in Walmart, and it wasn't a service dog either. I think they should put a sign on the doors to say they welcome dogs or only service dogs. I would like to take my dog shopping in Walmart too but I don't wanna get into trouble

The cellular communication company inside Walmart is running some kind of scam. My account has been flagged for fraud. The whole situation is a mess. Just go to your phone carrier and don't mess with these morons

Every row has a cart with someone stacking shelves. So many carts, so many people. Hard to move. Stackers should do this while shoppers aren't here. Rather pay more and go where I can move.

This store is like a roller coaster when it comes to management. Started out great then went in the toilet for years. Then got a manager named Jim who really got things into shape, but he must have left because the last year or two it's been terrible again. Many items on shelves with no price, and most of the check stands now don't show price on customer side of display, so you still don't know what you're being charged. Doing a terrible job keeping the shelves stocked too. Don't even get me started on the bakery where it's not unusual to have their baked Italian and French bread up to 3 days old...life's too short for stale bread!

Terrible customer service. I could not get anyone to answer the phone in any department for over 30 minutes. The store operator could not be reached either.

The people who work here are really very helpful. This morning, Lolita helped plug in all the numbers for the produce that I was buying that did not have barcodes on it. got me out of there in a flash.

I was trying to buy deodorant and was showing my friend which one to ask for then one of the workers boxing stuff up yelled at me for touching the glass. We had already been waiting 20 minutes to get someone to unlock it, but yeah walmart worker i promise i was trying to steal it I appreciate being treated like a felon over some deodorant

Every isle is full of the staff shoppers with their big carts. They are oblivious that customers share the same isles with them. It is getting harder to shop here. Time to shop somewhere else.

Jack Webb said: "Just the facts. Nothing but the facts." Today, 8 February 2025, my wife and I went to the Walmart Supercenter on Pyramid Way in Sparks, Nevada for a scheduled appointment at 12:20 PM to receive vaccinations. We are both senior citizens with Medicare (A&B) as Primary and private insurance as secondary. We both have diagnosed medical conditions meeting the requirement for Medicare to function as the primary payer for vaccinations. Both of us were there for a Covid-19 vaccination and, in addition, my wife was supposed to receive the Pneumonia vaccine. We arrived a few minutes ahead of the appointment time and registered with "Rolando" (His badge read: "Rolando, Customer Service in Training") at the Pharmacy and submitted both of our Medicare and private insurance cards for processing. We were quickly told by Rolando that our insurance did not recognize either of us as clients of our secondary insurance, a company where we have been insured for over 30 years. He told us to call our insurance company. As to our primary coverage under Medicare he completely avoided taking any of the information from our Medicare documentation and returned our Medicare cards without perusing any of the information on those documents. He told my wife that our Medicare only covered Hospital situations, although our cards are clearly marked to include both Medicare part A and B. A quick review at CMS.gov, the U.S. government website for Medicare, reveals: "Medicare Part B covers the following types of vaccines and their administration: Preventive vaccines specified in statute: Examples include the Influenza, COVID-19, Pneumococcal, and Hepatitis B vaccines, which are used to prevent illness" https://www.cms.gov/medicare/payment/part-b-drugs/vaccine-pricing Rolando did not check with anyone else at the Pharmacy regarding his erroneous handling of this situation and so we opted to go elsewhere since he was of neither disposition nor inclination to be of any real "Customer Service", whether "in Training" or in reality. He was of no help. More "Training" is needed. Subsequently later this afternoon, my wife called Walgreens at the corner of Pyramid Way and Eagle Canyon in Sparks and the pharmacist advised her she did not need an appointment, and we could just show up as walk ins at their facility. We did just that and were received cordially at the pharmacy desk at 2:28 PM today and we completed all the questions required in the screening process, reviewed our Medicare and secondary health insurance information and the Walgreens employee said that there was no problem with any of our insurance or information. Walgreens had exactly the same information that we presented to "Rolando, Customer Service in Training" only about 2 hours after we left Walmart and "Rolando". We left the Walgreens facility with vaccinations completed at 2:53 PM today, a total time of only 25 minutes to do all the preliminary paperwork, insurance verification and RECEIVE THE VACCINATIONS. 25 minutes for the whole shebang. Comparisons matter! In this comparison there is only one clear winner: Walgreens!!! Bill and Sandy Ryan

Answering the phones. I been calling for the last 30 mins to get into contact with someone about my lost debt card and no department has answered besides eye center and they transferred me to customer service and no one answered.

Linda who worked on the makeup area on Sunday morning( 05/25/25 )was rude & disrespectful. She was mad when she was asked to open up the glass for customers. (she was mad she had to do her job wow) Others and I had been waiting for a while. How can one shop comfortably if they lock everything up, leaving customers to wait 10+ minutes to get one item at a time. Also the workers who do the online shopping are no help, they take up have the isle and ignore customers so they can finish their orders. Alexa the cashier was great & helpful.

Back to Walmart for my son's weekly dvd run... Interesting, one thing that I have noted is that "boxed" stores such as Walmart and Target have had a larger selection of dvds and blu rays. Could they be coming back? The jury is still out. The one thing that I have appreciated, being a parent of a son with special needs, is Walmart has unpacked some of those dvds and put them back on the rack. Thank you Walmart. It is difficult for someone in a wheelchair to make the needed reaches to get in a dig around in those dvd bins. Luckily, I can help my son look for the dvds he is looking for. Though I don't suspect Walmart had special needs adults in mind when they made this change, it is very much appreciated!

Shelf pricing is fraudulent. Laptops are all 10-20% more at the register than on the display, and they just shrug because "there's nothing they can do."

A few weeks since my last review, walked by the deodorant aisle and there were three groups waiting for help, and multiple employees walking around saying they don't know who has the keys. So bad.

They have a wide selection of items in different categories, generally fairly priced. My only issue is the fact they have a good majority of items locked up. It would be fine if the staff would actually come and unlock it when you need it. 90% of the time you have to track someone down who may or may not have a key to unlock it.

I live nearby, and when my wife sends me to grab errands I check for hot wheels. Week after week it's the same lame cars that no one wants. Why not get some new stock? Me and My son hate this Walmart because they never have things in stock. He deserves a hot wheels every so often.

I will not be returning to this location. From the being overcharged and then the employees with unprofessional customer service, I'm surprised there's not more complaints and reviews on here. Make sure to check every item you scan through the self check out. An item that was supposed to be .66 cents, rang up at $4.66. Another item that was supposed to be .25 cents, rang up at $3.99. C'mon wally, get your prices right!! I asked the young boy that was watching the self checkout, why don't they fix these errors. His reply, "it's walmart"! I mean that was funny but unprofessional answer. The girl at the customer service was extremely not intelligent to be nice about it. I asked her why are these items coming up at $4.66, her reply, "because you bought a six pack of them". I said, you only see two right not six? She just looked at me and said, I'll refund you but those produce guys are lazy and not doing their job. So much for standing up for the company and co-workers. I think I'll pay the extra and shop elsewhere!

I'm disabled but Securitas van driver with a Hitler mustache almost had me towed away ... there were no scooters in the parking lot ... the walk to the pharmacy from my car was too far for my very painful legs and feet !!!

Although Walmart has good prices on many things and typical has a wide range of selections, we do not go there very often. The quality of the produce is normally not the best and the service has become atrocious over the years. We decided to pick up some necessities and due to the current environment with the Covid-19 virus we chose to order online for pickup at the store. We placed our order on Thursday about 2pm and were told via the online confirmation that it would be ready the same day before 8pm and we would receive a second email notifying us when it was ready to be picked up. We were not notified until the following day at about 3pm that the order was ready which included six household items (no groceries) they had in stock. That meant it took just over 24 hours for someone to go pick up the six items in the store and bring them to the front for pick up. After we were told they would be ready for pickup the same day. We were not able to pick them up on Friday and arrived about 1pm on Saturday. We walked inside to the pickup location after finding out they only deliver groceries to your car in the car pickup parking spots. We stood at the pickup tower for 10 to 12 minutes after we checked in with our order number before anyone approached us. We could see from the TV screen that we were second in line but we never saw anyone else waiting. When someone finally did arrive, we were asked how we were doing. To which we replied, "We are fine, thank you, how are you?" The response we received was very close to: "I told my GM (or DM) that if anyone gave me any trouble that I was going to cuss them out today and they told me to go for it." We did not know how to respond to that so, we said nothing. We wish we were able to get his name to share but he had something covering his name badge. When he did arrive at the pickup tower he was carrying a small bag with two of our items, two of our items were in a locker and he had to go pick up two other items somewhere else at the front of the store. Nothing was in the pickup tower. The whole point of doing an online order for pickup is to reduce or eliminate the need to interact with folks (which right now is extremely important) and for convenience. This experience was not at all convenient and it makes absolutely no sense why our order wasn't in the same location (either the locker or the tower). I doubt we will return or attempt to do another pick up here unless we absolutely have to. Every time we give Walmart another chance we quickly are reminded why we will continue to support other businesses in the area.

While this Walmart is my go-to location, it too is unfortunately going downhill like many of the other locations. It is nicely located and I do appreciate it's easy access (minus the current road construction, but that is no fault of the store). I usually have pleasant interactions with the staff. However, it seems they are always low stock on items and they are locking more and more stuff up just like the other locations. I understood when they moved the makeup to it's own department, but now, every single cabinet is locked up! I wanted to look at hair ties for my daughter, but I refuse to sit and have to wait for someone to come unlock it, then make it a separate purchase at that counter. I gave up on the idea of having someone come unlock a cabinet a few years ago when I tried to purchase pregnancy tests and sat around waiting for no one to show up after pressing the call button. The store isn't as clean as it used to be and the bathrooms are always a mess. Their children's clothing section is usually in order, which is nice, as well as the shoes. The chicken restaurant inside is nothing special - the food is bland and the staff aren't friendly. They also have a lot of their self-check out stations closed which is highly inconvenient when that's what the majority of the store is now. I'm sad to see this location in this state as it was one of the better ones in town. I hope that it'll come back to it's original state.

So, I avoid Walmart already but my husband took out child to get clothes today. It is hard enough to get my child to try on clothes but this time they agreed to try them on for dad.The only problem is walmart has no heater for the dressing rooms and it is freezing and my child now has to get undressed already not wanting to in a freezer. I guess corporate not only doesn't care about their employees but also their customers. Anytime I or my family shop there I am reminded of why I would rather go to target.

This Wally's is huge and has everything you could possibly need, but it's not necessarily where you think it would be. We spent an hour looking for Brita/PUR water filters and almost gave up. We asked 4 different sales associates and only the last one seemed to know exactly where to find the filters. Luckily we were not in a hurry and there weren't many people in the store while we were there. Checkout was simple at the self-checkout machines. Note that the pickup area for this location is way off to the right side of the store if you're facing the entrance. Stalls 1-5 are almost to the back and around the corner of the building while 6-10 are the first ones you'll see. I called upon arrival and the girl asked if I would drive up to stall 1 as it is closer to the door where they pop out. On a cold night that makes sense but they should probably put up a sign that says drive up door with arrows so people don't stop at the first pickup stall they see.

Food and grocery's (mostly everything) are good but just one thing just about the olipop there they are supposed to refrigerate the olipop not just keep it on the shelf

Let's start with the fact that they NEVER answer their phone. Not the operator or any other department. I just sat listening to ringing for 10 MINUTES. I had a delivery and they sent me a case of strawberries that is barely half full, with mostly rotting strawberries. RIDICULOUS. Their fruit is always horrible quality.

Almost 25 minutes to pick up an order, and there were only a handful of pick-up customers while I was there. I have COVID, so I wasn't able to enter the store. And that was not the bad part. Two phone calls to the pick-up phone number # on the sign. No answer, and voicemail was full. Two phone calls to the store main number. Transferred to the pick-up dept and associate line-no one answered either line. Called 800 "hotline" number for pick-up orders. On hold for almost 15 minutes. 800# employee returned to tell me that he had the same experience. A couple employees finally showed up and loaded my vehicle. Baby spinach was wilted. Ice cream was squishy soft. Requested refund online. No refund on the ice cream unless I return it. Gas is $5 a gallon, and I have COVID. And you want me to return the ice cream?

Walmart is known for its nationwide stores and name, but certain individual stores are just worse than usual. This location is definitely one of those. Mainly because nothing is ever in stock it's just out of control that this place can never keep anything in stock. The second problem with this place is the delivery or online ordering which never works the way it's supposed to either they have to substitute something cuz they don't have it or the inept single digit IQ clerks that go grab the stuff don't know what they're looking for so they just give up and don't even get the item. Ridiculous! On more than five occasions now since I've used the delivery service they have delayed my delivery or they just didn't deliver it at all! This is ridiculous and absolutely unacceptable since there are certain items that I needed that day. I made complaints to corporate Walmart about this and something needs to be done.

I typically come here for grocery pickup. The experience is usually pleasant and quick. Recently when I came into the store for some groceries, they were very low stock in lots of fruits and veggies. Some of the strawberries had mold on them. Overall, the produce section was not in good shape.

I dropped off a couple of VHS tapes in the latter part of July to be converted to DVDs. In a month, because I hadn't heard anything, I called. They told me they hadn't been sent out yet, so I told them I was going to come in to the store to pick them up. A few days later, when I tried to retrieve them, I was told that they had been shipped a few days earlier. That was the latter part of August. Starting in October, I tried calling the store, but could never get through to the department - got passed around until I gave up. Today, two and a half months later, I went to the store. After at least a 15 minute wait for someone to help me, the woman rummaged around trying to find out what happened to my VHS tapes. They were in the drawer, where the original clerk placed them in July. Nothing had been done at all. I was lucky to have retrieved them. Sorry, Walmart. I won't be shopping at your store again.

Love This Walmart bec very close from my house . But lately all these shoppers ( such as instacart) takes all stuff leaving nothing for walk in shoppers . Yesterday they have The vendors for spectrum internet , he hustles n coerced me into signing up by following me all over The Store. Wasnt too Happy why Walmart would let vendors follow customers forcing them into signing up for internet. I end up signing up so he would shut up but when I got home he didnt disclosed me everything so I call spectrum customers Service to cancel !!! He wasted my time forgot few groceries too ‍

Not sure how this Walmart is still in business. Everything is terrible minus the convenience. Seriously wish we would get a competent superstore out here that has delivery and pickup options. This Walmart is a joke, don't waste ur time! 0000 stars if I could

The absolute worst! Order pickup I called after an hour wait and she said sorry it's gonna be another hour and laughed Absolutely white trash and awful customer service to go along with the stigma of "walmart"

My wife ordered through their app for some items that we need and she is still not at the point where she is wanting to go "shopping". Their app works really well...tells you when your order is ready for pickup, and then once you get there, you just put in the space you are in and the color of your car and they bring it out too you. It was pretty busy on Saturday...lots of people making use of this service, but they got to me in a reasonable time and the employee was courteous and thorough in loading it into my car. 3rd or 4th time we've used this and will keep going there. Very convenient.

**DISCLAIMER: Pre-COVID review. This Walmart is huge!! Considering the size of this Walmart, you would think a lot of shelves are stocked but honestly it was low and such a mess! A lot of the aisles were not stocked and items were misplaced and everywhere within different aisles, not in their designated area. It was really hit or miss here. Whether it was for essential needs, toiletries, or food/snacks!!! The bathroom was horrid.... Shoutout to our cashier who helped us out, she was friendly.

Came in to get a money order.. apparently only 1 person is authorized to do them. Jared was that 1 person, as he made his way to the front of the store he was stopped by someone who chatted with him about nothing relevant to the store or shopping, making my kids and I wait as well as 4-5 other people in line. LAME!!!

Dogs in the grocery department at Walmart? How is this food safe? Why is Washoe County Department of Health not enforcing the USDA Food Safe regulations? If Walmart cannot enforce the Food Safety Regulations, maybe they should not be a grocery store? What would it take for the county to restrict the license to Non Food items only? Dogs certainly can be in the nursery, hardware, paint, and automotive. The grocery department has groceries for human consumption. I have watched dog owners with pups in the basket wiz on vegetables and the owner thinks it so cute. Walmart has greeters at the door. Why can't they keep the dogs out of the store and our food supply safe?

I used to love this store and then the slide that started about two years ago. First, things I buy all the time started disappearing, and no one can give a reasonable explanation as to why the store stopped carrying them or if I can get those items back. Then at Christmas I made an online purchase. I paid cash with my debit card and the money had cleared when I went to pick up the item. Only I changed my mind. Well they returned my item, but they did not return my money for 10 days. During the holidays---it couldn't have come at a worse time. No one at the store seems to know anything until you finally get to one person that knows what they're doing After much frustration. Recently they created a new register in the cosmetics department. My wife was shopping and needed a five dollar item out of that area. They made her make the purchase inside the department, while she was still shopping, and then sealed her bag up like she was about to go steal. That was not a wise thing to do to somebody who does not steal. Last strike is they moved everything in the store with no rhyme or reason, and the store is constantly out of stock on the cereal aisle, many of the things in the dairy department, really all over randomly. I was told by the store manager a year ago that he was brought into this place to make it up to standard. I think it has actually been worse. I spend a lot of money in this place to get no response or value from management. It seems like the message is "You're lucky to be able to shop here." So I've been tapering back, where are used to spend $400 every two weeks here, maybe not anymore. Maybe more like $200. There are other stores out there. Sprouts and Grocery Outlet Bargain Market is a good alternative for some of the things you get here. Last, They got rid of about half of their cashiers, and opened up a bunch of new self service lames (no typo).So another words, they don't wanna pay employees and they want me to work there. I am very against this new trend, so more and more I am getting away from shopping here when I can. Walmart needs to step it up. Update----I left as a customer and saved a lot of money at Winco. Later

saw this display of vacuums says was 21.98 now 59. so I tell a associate why would I pay more then then the was price. I would like the was price as advertise. so after being passed to 6 different people. I was able to speak to Sophia. Sophie tells me the 21.98 is how much I'm saving. so I said it was the price it was! so then she gets big man Larry the manager who refused to come and speak with me and has passed it off to 6 others. so manager Larry finally comes up and says it was 21.98 and they raised the price to $59! what kind of idiots do you have running this store? how hard would it be to admit you made a mistake, honor it and fix it?!

Their return policy is a lie. Bought a microwave from their clearance aisle. Thought I'd was such because of dings and got home it doesn't turn on. Their sign at customer service was no receipt no problem. But when we went to one locations they said under $20.. oh but if you go to the Walmart you purchased it from they should be able to help you out. We went to that Walmart, and they gave us a run around as well, even supposedly checked the cameras to see if they could find us. Said we weren't there. So we are apparently Casper because customers don't get treated this way then right?! Ouch guys, ouch...

15 people in line to check out and only 2 registers open. That's how it always is here. 22 registers and only 2 open. I hate leaving 1 star reviews and I'm sure Walmart doesn't care. I refuse to self check out. You don't give me a discount if I do and you employ less people using those. I would rather deal with a person.

This store has gone completely down hill since Covid. There's constantly unshelved items on pallets blocking the middle of walkways. Employees are walking around with AirPods and on their phones. Shelves are either bare or a total mess. Recently I came in at 7:00 to return an item and was told customer service was closed randomly at 6:45. You don't expect much from a Walmart but this one has lowered the bar for sure.

i've been calling for 2 weeks for a question and I am disabled I am unable to drive and I have no transportation I have called for the past two weeks. No one picks up the phone. I even called their corporate number and the employee there told me that they have to call their personal cell phone number just to get a hold of them the last time I was there I have seen so many employees, but yet nobody at the registers nobody at Customer Service all of them are just running around, either talking among themselves, or doing stocking

This is the walmart closest to where I live so it's convenient. Before, it was sooo hard shopping there even for pickup but it's soooo quick now. On the inside they've made split payments easier too. It's mostly self checkout which isn't horrible because I like my space and I stay to myself Plus nobody all in my grill while I do the split payments. I feel like they are making a lot of all around progress here.

I purchased a Walmart + membership, $98.00. With that membership, I expect to have my items delivered, not cancelled by a store employee. The items were all available. I had notice on my app that they would be delivered from the store to my home today. Another order that I placed after this one was delivered from the store to my home today. How is it they can deliver that one, and have the audacity to just cancel my other home delivery due to "delivery issues"?