Ky S.
Yelp
If you need to change you car batteries that are within the 36 month replacement period be prepared. When you take them in, they don't swap them out any more without testing them. Ok, fine. But I have two batteries in my truck always replace both at the same time. What they do is take your batteries and tell you it'll be 15 minutes to test each one. Again, OK. I hung around for a 45 minutes, got a call saying they failed the test, now we have to charge them and retest, we'll call you in 1-2 hours. 3 hours later I called to follow up, and got nothing but attitude from the customer service rep, telling me how she was the only one there....... etc. Frankly I didn't care, I needed my batteries so I could leave town in the morning. She finally went to go look at the machine, and it told her the battery was bad, and I could come and get one battery. I asked about the second, and she said it has to charge and be re-tested, this is at 9pm and they close customer service at 10. Apparently they can only do one battery at a time. I show up at 9:45 to check in everything, and nothing has changed, I can have one battery, the other is still charging...... they bring up one old and one new battery, the old one shows 2.26 volts! It was $25 and change to get a new "warranty" battery. Look at your receipt, they charge you a core charge, and take your old battery!! They won't give me the second new battery until the test is done. Talking to Martin is like talking to a rock, sorry man. Tried to explain that I still had four months left on a 36 month warranty. He end up telling me that he can do simple math, so I asked why I was being charged for the exchange. He just glares at you and won't answer. I paid the bail money for my first "warranty" battery and go home to install it. Martin assured me that the other battery was being tested and will be ready when customer service opens at 7am. I get there at 7am and nobody can find the battery, and the night before they only logged me in for one battery. I tell them that I have a receipt for them with serial numbers and would like to go look my self. About 30 minutes they come to the front with my lost battery. They tell me that it was not on the charger and needs to be charged to be tested and they will get back to me. . I politely remind them of what happened last night and told them that both batteries go in the same truck, so if one is toast, the other will be too. They agreed and extorted another $25 and change from me for the second "warranty" battery.
Other than this crappy experience and constant lack of checkers, it's your typical small town Walmart.