Michelle K.
Yelp
Honestly i think im biased in my rating of a 4 because my experience yesterday was not up to even a 4 but i felt guilty going below that. Id expected and liked to have reason for a 5... But im not rating this on my experiences at the original location, 10 and 20 years ago.
With my dad and sister, I grew up my entire life going to the original Walters once a year when we had business in the area. Thus it became very nostalgic and special to me. I just moved to white plains from brooklyn and was pleasantly surprised to see i now had a local Walters!!
Having noticed they arent on my preferance, Seamless, I saw that they were on Grubhub. So, yesterday I ordered delivery from Walters, through Grubhub. This was after work, on a brisk winter evening, and I made the mistake of having felt confident in doing so. Yet, while placing my order on grubhub, walters (SUPPOSEDLY) gave you the option of selecting a delivery time, and up to 4 days ahead of time! I thought it was a very cool option and one id never before seen. It had so much promise! i set my delivery for about 90 minutes later, given that you tell the timer when you want the food. I selected a time avout 90minutes away, when id 100% be home to receive it. YET, to my dismay, i get a call, 25 or so minutes early, from the delivery guy who stated he was at my home with my order. I ended up having him leave the bag at my door and sped up for the duration of my ride home. In the chill of the night. NOT cool. Why offer that clock if its without meaning and accuracy?! MAJOR bummer. I considered calling to complain but chose not to... after a long day, i didnt have the energy and honestly wondered what the point would be. Nothing less than comping my order would have been right, based on principal and I didnt want to risk another letdown. My friend suggested that this whole timer issue might be an error for Grubhub, as opposed to Walters. Just the same, for Walters choice to use and offer that option, ultimately I consider them accountable.
The prices are very fair... i think 5.75 for a double and btwn 5 and 6 for a milkshake. The menu, btw, is very simple but personally thats part of its charm... hotdogs (with about 10 listed options of them), shakes(2 diffeeent types, one with ice cream and one without), fries (3-4 different types) and 2 basic sweets (simple on the go friendly picks like cinnamon sticks) options. Love it!
My 2nd gripe with yesterdays delivery again, from brooklyn, i noticed the $3 delivery charge and it is less than a mile away. New to WP, it surprised me, but it seems commonplave around here. Not sure why but this gripe isnt unique to Walters, I understand. I recall that I have noticed the same fee at many places in this area so it could just be a new norm.
ANYWAYS, i do plan on returning to walters due to our history and all - give them another chance to swoon me! Unfortunately, Im now left with the impression that for a positive experience, Ill actually need to physically go there and I say unfortunately because theyre going to miss a good deal of my potential delivery orders.
Idk how new it is so maybe theyre still working out their kinks..?