张小暄
Google
ORIGINAL (see update below): I rang Wander to enquiry dog friendly options. They were abrupt, rude and offered no flexibility. What's online is what is set in stone.
UPDATE: To response to the owner's comment:
The owner’s aggressive reply honestly says more about their customer service than my original review. Instead of addressing the actual concern — the rude and inflexible attitude on the phone — they chose to attack my Google profile, which is completely irrelevant.
What I asked was simple: we are just a couple with a small dog, and we were told we’d need to book a two-bedroom cabin — even though we only need one. That second room would sit completely unused, yet we’d still have to pay for it. How does that make sense?
From what I can tell, they don’t offer any one-bedroom pet-friendly options, so couples with pets are forced into paying extra for no reason. And if the argument is that it’s about “protecting future guests,” then what happens when a family with allergies books? Do they offer a guaranteed pet-free two-bedroom cabin for them? Or is this strictness only applied when pets are involved?
The overreaction and personal remarks in their reply only reinforce the exact attitude I experienced on the phone. I’m genuinely glad I found out before handing over my money.
We’ve stayed at plenty of amazing pet-friendly places where the staff were kinder than most people — and yes, even the dog noticed. This one? Might be worth skipping. Plenty of better options out there. 😉
他家就是霸王条款,大家一定要避雷!