Ashley McMullen
Google
I'm writing this review on behalf of my husband and everything he's gone through. WAU has not handled my husband's issues professionally since the time he started there in 2010. He graduated in December 2014, after his professors cleared him to graduate. It was only four years later, when he went to renew his teaching contract and was receiving an "intern" pay salary that we discovered WAU was not releasing his transcripts because they had him in their records as not graduated. He was missing a 100-level BIO class. This was the first time we had heard of it, and his advisors as well. After trying multiple times over the course of a school year to contact people and resolve the issue, we still aren't in the clear, even after he passed a CLEP exam.
WAU has been extremely difficult to work with. He has not received timely responses to his phone calls or emails, he's often left in the dark over the paperwork he needs to complete or have completed by other departments, and this whole situation should have been avoided in the beginning by the registrar's office not clearing him to graduate if a 100-level BIO class was the issue.
Unfortunately, this is not unique. We both have had friends who have "graduated" from WAU to find out, when their transcripts are needed, that they have not graduated because they were missing basic level courses not relevant to their careers. WAU will not pardon this, even though it is clearly an institutional issue, so past students are left without diplomas until they finish the courses YEARS later.
I do not recommend WAU, and have been so highly disappointed in their lack of professionalism, timeliness, and attention to detail every time I or my husband has worked with them.
