Michelle R.
Yelp
So, I really never write reviews, I actually made an account just to post this. I have made the mistake of repeatedly going back here and giving it another shot, even though every experience has been horrible. I'll stick to me two most recent experiences just so this isn't too long. First, back in February; we went on a Saturday night (everywhere else was packed) and got the beef taco special and they were, much to our surprise based on past experiences, actually really awesome...like way better than the mexican place next door. They even looked great, modern and fresh, totally not what we expected just from looking around. Unfortunately, the service was terrible. The girl serving us seemed plastered. We were pretty much ignored the entire time we were there, I couldn't get more water, no one asked us how our food was, the only time our server seemed interested in actually doing her job was when it came time to pay the bill. The servers all seemed to be hanging out, doing shots with some extremely drunk older men who, frankly, should have been cut off long before. Also the beer we ordered tasted really skunky, and the customers at the bar were so loud and "over-served" just made for a really unpleasant atmosphere. We hadn't really planned on going back because of this but, a couple months later, in April, again everywhere else was full and we saw they had the taco special on again for game day, and we figured at least we'd get some good food, fairly quickly because it was so dead. We ordered (bottled beer this time) and a mix of the beef and chicken tacos for the two of us, and...just wow. After waiting 15 minutes, we flagged down our inattentive server and asked how long the food would be - I know it wasn't very long but come on, they're tacos and I didn't see anyone else order food. She told us, no joke, the chef was out smoking and hadn't seen out order, but it would be up soon. When we did get our food, I can't express how disappointed I was( I was really hungry). First, they looked awful, not at all like the last time they just seemed thrown together. They were also cold, like the meat had been sitting around at room temperature for god knows how long. And they were just bad, no flavour, weirdly tough just overall bad..really really bad. We couldn't even eat them. It really takes a lot for me to send food back, especially when I'm that hungry but there was no way I was paying for them. We told the server that our food was virtually inedible and she said "so, what do you want me to do, do you want something else?". At this point I was just angry, and said no, I don't think anything else will be any better, and she actually rolled her eyes and said she would see what she could do. She went back to the kitchen and the manager, Peter came over and apologized, and said that the bill would be taken care of, and he would really love to get us something to eat on him. He seemed so desperate that we agreed, and just ordered a couple burgers and fries, because how can anyone screw that up? Whoever is cooking here, that's who. The fries were clearly frozen and then not cooked long enough and the burger...just ew. I can't really explain what was so bad about it, it tasted like a no name discount frozen burger patty made from god knows what. It had no flavour, it was dry it fell apart, I wouldn't feed it to my dog. When our unhappy desperate manager friend came over to check how we liked it, I told him I just didn't think it was very good at all. He apologized and stammeringly offered to get us another drink but I was so hungry and annoyed, I actually turned down free booze so we could get something worth eating. He said he would love to have us back and if we decided to return he would happily offer us a free meal, I smiled and said sure, but honestly I just felt bad for him, clearly this isn't the first time he's dealt with this reaction to the food. So essentially the food is so bad, I wouldn't eat it for free, the service is awful, and while the manager was very nice, the whole place just reeks of desperation and he is really helping that along. Looking at the two recent positive reviews, I think it must be the staff writing them because I really don't understand how anyone would come here and be satisfied with the experience.