Waterfront Hotel - JDV by Hyatt

Service and attention to detail..NOT! They're very friendly at the front desk, but you want an extra blanket? Might get one, might not...they'll phone in for one but no idea if you'll get one - we didn't. Want your room serviced? Good luck - better phone in the request at least a day before - even though we specifically requested cleaning the room every day. Hotel restaurant is permanently closed - there's a little grab 'n go shop where you can get a bagel for $25... They're charging $40 for valet service, but there's no one at the valet desk, so you get to park your own car for $40 a day. Rooms are OK, but AC is old and noisy, lighting is meh, one of the lamps was falling apart in our room, and there was an AC strip just kinda jury-rigged into the space next to the bed with all the cords for the various lamps/clock dangling. Hyatt should be ashamed of this hotel. Great location, but terrible service.

Rooms are very old and basic. Property is so noisy that it's impossible to get any sleep. Minimal Globalist benefits, front desk didn't even hold preferred location, much less offer an upgrade. Restaurant is closed so only breakfast is a cheap grab & go option that is not appealing. I really like Jack London Square but cannot recommend this property to any Hyatt elite members.

This hotel staff is exceptional. Really set the bar for Hyatt which alone does a great job. Zeke helped us check in, and really went above and beyond. I travel very often and have great experiences at Hyatts but this location is definitely one I look forward to revisiting.

They own the parking lot, but still charge $40 a night to park there. Such a scam. Just bake it into your price so the customers can make an informed decision when looking for a hotel to book.

First Time in Oakland. Quick stay for an A’s game. A great base to explore the Jack London district. We were charged a destination fee, however, the bar and other amenities covered by the fee were not open/available for our stay. They took off the charge but I had to ask. Our room was nice and had a great view. We would stay again. Visited 7/2024.

Great hotel. Balcony views were amazing. Good rooms, great service. Balcony itself was slightly dirty and not private from adjacent rooms, separated by a cloth divider. Bathroom was only okay, especially the tub, shower and toilet. Could use better ones. Overall, would definitely recommend it.

Hotel was very noisy (in-room fridge was very loud, room neighbour noise, train horns most of the day). Housekeeping skipped my room for most of my stay until I asked at the front desk. The keycards regularly stopped working and had to be fixed. Staff are friendly.

All in all the place is great location location location. It's a little older of a hotel so that's the reason for 4 stars. It's a place to stay and walkable distance to many restaurants.