Waterfront Hotel - JDV by Hyatt

Service and attention to detail..NOT! They're very friendly at the front desk, but you want an extra blanket? Might get one, might not...they'll phone in for one but no idea if you'll get one - we didn't. Want your room serviced? Good luck - better phone in the request at least a day before - even though we specifically requested cleaning the room every day. Hotel restaurant is permanently closed - there's a little grab 'n go shop where you can get a bagel for $25... They're charging $40 for valet service, but there's no one at the valet desk, so you get to park your own car for $40 a day. Rooms are OK, but AC is old and noisy, lighting is meh, one of the lamps was falling apart in our room, and there was an AC strip just kinda jury-rigged into the space next to the bed with all the cords for the various lamps/clock dangling. Hyatt should be ashamed of this hotel. Great location, but terrible service.

Great hotel. Balcony views were amazing. Good rooms, great service. Balcony itself was slightly dirty and not private from adjacent rooms, separated by a cloth divider. Bathroom was only okay, especially the tub, shower and toilet. Could use better ones. Overall, would definitely recommend it.

First Time in Oakland. Quick stay for an A’s game. A great base to explore the Jack London district. We were charged a destination fee, however, the bar and other amenities covered by the fee were not open/available for our stay. They took off the charge but I had to ask. Our room was nice and had a great view. We would stay again. Visited 7/2024.

Rooms are very old and basic. Property is so noisy that it's impossible to get any sleep. Minimal Globalist benefits, front desk didn't even hold preferred location, much less offer an upgrade. Restaurant is closed so only breakfast is a cheap grab & go option that is not appealing. I really like Jack London Square but cannot recommend this property to any Hyatt elite members.

Amazing boutique style hotel with amazing city and marina views. Excellent and accommodating staff. During my stay, I encountered a minor issue with my room, but Alex the manager handled it with the utmost professionalism and efficiency. Not only did they promptly address the issue, but they also went above and beyond to ensure that I was completely satisfied with my stay. Alex as well as the rest of his staff demonstrated exceptional problem-solving skills and genuine care for the comfort and satisfaction of their guests. Their attention to detail and commitment to providing excellent customer service truly set them apart. I look forward to returning to this hotel in the future and experiencing the unparalleled hospitality that Alex and their team provide.

This hotel staff is exceptional. Really set the bar for Hyatt which alone does a great job. Zeke helped us check in, and really went above and beyond. I travel very often and have great experiences at Hyatts but this location is definitely one I look forward to revisiting.

Rooms were great, the hotel had a lot of character, the only downsides for me were that the shower was very dated and seemed to be made with cheap materials and I had to crouch to get under the showerhead. I am 5’11” and it was a few inches too short. Other than that, I loved the room.

Room was just ok. Standard. Nothing special. AC unit was a little loud. There was some dried spit on the wall by the bed. Definitely not an upscale place but it is in a great location. We had to switch rooms because AC was not working. 84 degrees!