Amber Mattocks
Google
As a native Michigander, I can remember visiting the Jersey shore and seeing a Wawa for the first time . My friends laughed as I joked around, laughing at the ridiculous and jovial name of the place...... I stopped laughing when I saw just what a Wawa really was.
I moved to Hudson county about a year and a half ago and freeways are busy. Totally Ave and Kennedy boulevard are no joke. Gridlocked and, stop lights so short you slam the brake just as quickly as I accelerate at the green....gas is expensive, some spots are less than appealing, especially as a single woman. In addition, the heavy traffic and ridiculous "turn-right to turn left- to go the other way" traffic flow BS make it beyond Difficult to pull into some of these places ....it can make being a car owner and NJ driver a real headache.
I do a lot of volunteer work and work very strange hours so there's frequently days of the week. I'm getting home at 3:00 or 4:00, even 5:00 in the morning and it is few and far between to find a safe well-lit , fully stocked, 24/7 joint for all of your needs and desires, lol. Fuel and refreshments, clean restrooms, TONS OF PARKING, ALWAYS LOCAL LOWEST FUEL COST....Wawa on Tonnelle Ave, North Bergen is Always my top choice when I need to stop- whether I'm headed out or coming home.
So yeah the business is amazing but the real reason that I come to this store 5,6 times a week? HAROLD!!!! WOW IS THIS GUY PHENOMENAL!! I remember finding a stray dog in Paterson on a 4th of July weekend last year, I had no dog food. Every store was closed. This poor thing and been running so long that his paws were literally bleeding..... I needed to give him some good quality, nourishing food that would be safe and healthy enough for him to eat.... I pulled into Wawa and I was having a conversation with Harold and he went above and beyond and had me order An entree off the menu, it had several things really wouldn't be fit for a dog and there was no way to modify it appropriately on the menu he didn't hesitate at all, he got me some fresh chicken and rice dish for the dog and a large container for water and even came to the car to meet him..... It was really nice that he was willing to abandon the box most people think within, and HELP ME FEED THE POOR BABY!
I'm a die-hard believer in hospitality and amazing customer service no matter what your position, no matter what company you work for and no matter what time of day or situation you're dealing with in your life..... Most of the world disregards customer service and interpersonal communication when it comes working in the service industry where you're public facing.
In the year and a half I've been coming to this location. I've seen a myriad of circumstances and energies affect the business and the surrounding businesses/community And I have never seen Harold act on professionally. He's always a pleasure. He greets you with a smile. He's good at his job. I watch the way he interacts with the employees while he's managing his shift and it has really left me speechless to see this man in action . Wawa IS BLESSED TO HAVE SUCH AN INCREDIBLE EMPLOYEE on their team. I always feel welcome and I always get great service so I'm so grateful!!!
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