Watkins G.
Google
I almost never write reviews, but this experience was so unprofessional and upsetting that I feel obligated to speak up — not just as a customer, but as a working professional who understands what real customer service should look like.
The store had a decent selection, but everything was ruined by one employee: Aaron. I was with a camp group of about 15 people. While we were calmly shopping, Aaron began yelling at us, accusing us of being “all over the place” and “causing chaos,” which was completely false.
When we lined up — in an orderly, straight line — he kept snapping at us to “get in line better,” despite the fact that we were already behaving appropriately. Then, in front of everyone, he told our camp leader that he needed to “be a better leader” and “control his kids.” The tone was rude, humiliating, and flat-out unprofessional.
At one point, a girl in our group politely asked where the restroom was, and Aaron answered her with an attitude, saying something like, “There’s a sign outside — maybe you should’ve paid attention.” That level of sarcasm and disrespect was completely unnecessary.
Even another employee at the counter looked uncomfortable and tried to get Aaron to calm down — which says a lot.
As someone who works in a professional field, I can say with confidence that Aaron’s behavior was way out of line. If it had gone further, I would’ve had no problem filing a formal complaint or even taking legal action. I’m still considering it.
Aaron should absolutely not be working in customer service. If this store cares at all about its reputation or the experience of its customers, he needs to be fired.
