Djalinar A.
Yelp
This was honestly one of the worst customer service experiences I've ever had. I called to place an order and the woman who answered was completely rude and arrogant. I accidentally said the wrong item at first, and instead of helping me fix it, she snapped that she was busy, told me to check the menu myself, and then hung up the phone on me.
I tried ordering online instead, but the website said to call to confirm payment. I called back, and the same person answered again with an angry tone. I still tried to stay polite and asked if she could check whether my order went through. She said she'd "answer later" like she was about to hang up again. When I asked how I was supposed to know if my order went through, she actually said she didnt care shes just busy, completely ignoring my request.
She called me back later and said my order didn't go through even though the website said it did. When I told her I was disappointed, she just said, "Yeah, I'm busy today," with zero apology or care.
This is absolutely unacceptable. If you can't treat customers with basic respect, you shouldn't be answering the phone. I will never order from here again.
Update: 1 day later
I originally left a review because of how rude and dismissive the person on the phone was when I tried to place and confirm my order. But now I am even more shocked because after this review, the same person texted me personally and brought up religion, telling me that "Lord Jesus should forgive me for my selfishness."
This is completely unprofessional, offensive, and unacceptable for a business. A customer has the right to share an honest experience. If someone cannot handle basic customer service or respect boundaries, they should not be running a business or communicating with customers at all.
If she is too busy to take orders or treat people kindly, then she should close temporarily instead of taking it out on customers. Do not blame customers for your bad attitude.
I left feedback to help improve service, not to be insulted and lectured. This behavior crosses every line of professionalism.