Wayfair

Wayfair is a nightmare. Their furniture prices change from day to today for the same item, and when you finally get it resolved the delivery is a new kind of hell. There are too many people involved and the left hand doesn’t know what the right hand is doing. Nothing goes as planned and the delivery people do not speak any English. This was a positive experience eight years ago now it is not. I can see why they’re on the verge of bankruptcy.

Received a Smoker as a gift. The box was smashed and the smoker dented. Wayfair sent another smoker, that arrived crushed and bent out of shape. Now I have to tape up the boxes and wait for FedEx to pick them up. I still have no smoker. Wayfair has done nothing but cost me time and money. I will NEVER shop at Wayfair.com again!!!

Ordered a couch, it was canceled 4 times and they did not know why and kept just re placing the order and I would have to call back, with all the cancels our order was delayed and they could do nothing about it. Our couch finally gets here and we are missing 4 pieces to assemble it and now we are being told it will be 4 -5 days until we get it.

Welp look like it was all true Buyer beware of what you are actually purchasing and supporting!!!!!!

I ordered a television console this morning. The transaction went through and all is well. There was no indication that they were out of stock with this item. This afternoon I got an email stating that the item was out of stock because they had an inventory issue. In other words, they didn’t have a hold on their inventory while they were advertising the sale on this item and they screwed up. My only Option? Wait 3 to 5 days for a refund. That is absolutely horrible customer service. I finally got an apology from a representative on the phone, after calling their line and the selection button to push didn't work and I managed to get through to a human. Never again will I order from this place. Terrible. Do your job. Fix this issue.

Their warehouse is the worst at communication. They will not speak with the customers or provide accurate information. Their delivery teams and shipping teams are the worst as well. No communication, delayed shipping, late arrivals on scheduled days, cancellations and this is just the tip of the iceberg. This company is the worst furniture company I have ever worked with.

I will never order another item from Wayfair. Last 3 purchases have not arrived on time; my last order was arriving several days late to our lakehouse that we would not be able to receive. Wayfair customer service is almost impossible to find a phone number. The link they send doesn’t work. Finally found a number on social media. Talked to rep then supervisor Michelle that insisted they would refund minus $79 return shipping. Michelle extremely sassy and could not care less that due to late delivery we would not be at the location for weeks . Again never order from Wayfair again: I did dispute with my credit card company and explained I would be doing this but Michelle just sassed back with you can try whatever you want.

Has to be a bunch of clowns working here. imagine taking off work waiting all day for your $1900 bed Frame and it never shows up. It took me to call them to see what’s going on. No email, no call or anything from these guys to inform me that my order wouldn’t arrive on the promised date. Oh …and I can’t get it delivered the next day because the schedule FULL! I even offered to pick my own stuff up myself and bring it home. “We don’t have that option” 🤡🤡🤡🤡🤡🤡🤡🤡