Sarah G.
Yelp
I have kind of a love-hate relationship with this place.
It's nice to be able to buy local produce, eggs, and other product. The competitiveness of the prices fluctuates, but they aren't terrible, and can be pretty good for products on sale. They carry a lot of things that you won't find in other stores, like locally produced gluten free bread, tofu, and other items. Sometimes the local items are prohibitively expensive ($12 bread?) and sometimes they're very competitive with nonlocal items at other stores. I really like the espresso that they sell, too, and the cheese selection is great and the prices are totally reasonable for the quality.
However, the selection of many other items isn't good, even for specialty-ish products. You will find a much larger selection of dairy-free milks at Acme, for example. I think the only greek yogurt they sell is Fage, and it's much pricier than you'll find elsewhere. The prices also fluctuate more than is typical for chain stores (not sales, but the regular prices of eggs and produce and such). But those are issues that I'm going to guess are pretty typical for coops, and worth dealing with for access to the local produce and cheese.
My main issue is, it is a MISERABLE shopping experience. I was skeptical of the reviews about the crowds and rude customers, thinking many of the reviewers are just used to shopping in roomy suburban locations. I don't know if I've ever seen a review for a smaller store in the city without complaints about narrow aisles and crowds and rushed, rude patrons, and usually I find that these stores are perfectly pleasant in reality. But in this case, the reviews are spot-on. The layout is such that you cannot stand still at any location in the store without blocking the circulation of the store. Even when the store is nearly empty, I feel rushed, because I am always in someone's way, just by virtue of the store layout. People will literally drive their shopping carts into you and look at you expectantly, as though fully expecting you to just go limp and allow yourself to be shoved out of the way. I would recommend you not even bother trying to shop here your first few times if you can't shop well outside peak hours (before 3:30 PM), because you can't just stand there and look over the shelf trying to find the items that you need or easily move amongst the shelves. If you do have to shop during peak hours, I would recommend that you just accept that you are going to be in everyone's way and everyone is going to be in yours, dispense with any rules of politesse, and try to get your items and get out of there as quickly as possible.
This store does have a larger selection of some things than the Chestnut Hill one, especially the value-oriented items, like the bulk bins and some types of conventional produce. (I could not find non-organic berries at CH, for example.) But for more basic things that are in stock at both stores, I would highly recommend Chestnut Hill over this location. It's compact too, but the layout doesn't leave people trying to bulldoze each other out of the way of the kale.