Sharon J.
Google
I am all for hiring young people, but for the love - train your staff. The experience becomes subpar when staff is at the customer service desk eating, chatting and seem inconvenienced by customers waiting to be serviced at the customer service desk. The irony!
We have a responsibility to shape young people and teach them to care or at the very least pretend they care. Saturday afternoon, I flagged an employee down to report an older woman picking up the cookies with her bare hands, as I watched her eat half of two cookies and drop them in the plastic bag. Which was absolutely gross! After I was brushed off by a guy at the bakery. I went to customer service, and felt like I was in the twilight zone.
The Chantilly location was once premiere, the deli is consistently inconsistent. Floral is rude, lazy, and management needs do better about training and developing staff than just hiring warm bodies. There are entirely way too many employees and senior personnel in the store for the basic conduct to be so subpar, and so many new faces that don’t know what the hell they’re doing.
I am understanding to people having off days, and not every person is going to bring their A game every single day. Life happens to us all. But the consistent rudeness and lack of effort has become disheartening. The long lines, even at self check out, defective equipment, wonky scanners turns what’s supposed to be a pleasant shopping experience into a dreadful one, and this is pretty much the experience almost always unless I’m there at 7a, when the store seems to staff only a few folks right at opening that are pleasant, efficient, and know what the heck they’re doing.
Rant over. Please fix Chantilly. Choose quality over quantity. Again too many warm bodies that look like they’re just taking up space rather than working together for the greater good to deliver a pleasant experience.
