Alexis Rose
Google
I was so angry by the time I left Wells 2nd Ave I felt it was deserving of a review. If I’m paying $7.33 for an iced vanilla latte with an extra shot I would not expect to leave feeling that way from service, ever. Two workers, one with very short hair ,& one with a small bun. After watching the short haired girl make my drink, I realized it needed more vanilla , upon asking for a bit more because the coffee tasted as if it had none I saw that their vanilla pump was almost out as the second girl ,with a bun, (who was then helping me) struggled to even spurt out a pump and hands it back and says let me know. Obviously ,it made no difference as there was no vanilla in their canister to begin with even the first time. So I then asked if I could receive more in a shot cup so I could leave and not hover etc etc and get to work, she said okay and definitely acknowledged me and what I had asked. At least right then. As I’m standing there the bun girl goes on to make several timely detailed drinks and shots. Which took almost 10 minutes. While I am standing there being blatantly ignored for something that took two seconds to do& again there was clearly no vanilla that was able to be added to the drink the first time they made it. After each drink I start to feel as though she is doing this on purpose because I asked for something that would take less than a moment to provide and was easily done, could and should be done and was right in front of her. I am standing right there!!! Any barista or worker with common sense would have done so quickly.. efficiently, which it was possible, the simplicity and mere second it takes and took to do, I am absolutely convinced she was doing so purposefully. I have never been such blatantly pointedly ignored with simple service and even was wondering at what the reason for the obvious treatment was. It was clear she was purposefully ignoring me and moving on to make several lengthy drinks one after the other. I was absolutely exasperated and angry, rightfully as more drinks were being made until she even went on to grab the newly printed list of orders to start on which was At THAT POINT RIDICULOUS. After 10 minutes I finally ask the other girl if I could receive the same thing in front of bun girl. So that I may finally leave with my now watered down coffee. And then the girl had the audacity to tell me to have a nice day as I’m leaving. Finally acknowledging me :))). It was clear treatment. Angry and exasperated doesn’t even cover the way I felt at that interaction and now.