Ron ..
Yelp
This is a copy of the email I sent weeks ago to one of the owners at Wells Roadside. I still haven't heard back from anyone.
My name is Ronald Henderson, and I've been a loyal customer at your St. Louis Park location since 10/8/25. I have taken several friends along to brag about your restaurant. As the author of a bestselling customer service book, I've used Wells Roadside as an example of exceptional service. After my first visit, I gave you a glowing review praising your outstanding food and staff.
Recently, I brought my friend Joe, a longtime business owner here in St. Louis Park, to show him what makes your place unique. Sadly, this visit turned out to be a disappointing experience, and I feel it's important to share what happened.
Our order was messed up twice--not a significant issue in itself. Mistakes happen, and I approach them with understanding. I even mentioned to the female employee helping us that maybe someone was just a little tired, hoping to convey that I wasn't upset. To my surprise, she reacted very defensively, raising her voice and saying, "Don't you ever tell an employee they're tired. Do you realize how demeaning that is?" Her tone and demeanor were unprofessional and unnecessary, especially since I meant no offense. When I calmly explained that I wasn't upset, she slammed the window on me mid-conversation.
It didn't stop there. When we arrived, we had to wait several minutes before anyone even took our order, despite no other customers in line. The overall atmosphere wasn't what I'd come to expect from Wells Roadside. I even mentioned to another staff member that I've been spoiled by the incredible service and food I've always received. Unfortunately, this visit didn't measure up.
I value everything Wells Roadside represents and have admired your commitment to quality. However, I can't justify returning to a place where I feel disrespected, especially when bringing someone like Joe, who is also a supporter of local businesses. Plenty of dining options are available, and as much as I've enjoyed your restaurant, I don't have the energy for negative experiences.
I hope you'll address this matter with your team. Wells Roadside has been a shining example of excellent food and service, and I'd love to see it return to that standard. Thank you for taking the time to hear my feedback, and I hope this helps you ensure that no other customers have a similar experience.