Lynzie B.
Yelp
I want to start off by saying, Wendell's used to be one of my favorite breakfast spots in Denver and I still think the food is good, most times. However, I feel the need to write this review, my first one ever - IN HOPES THE OWNER SEES IT- because sadly, I will never ever return. They are incredibly understaffed, and it makes for a terrible dining experience. Our last 3 visits have not been great, but today was the actual worst. Bummer because I brought my parents and sister there for the first time since I've always loved the food. We got there at 10:30, and were not greeted for at least 10 minutes by either of the two servers, who are always running the place on their own. Eventually we got on the waitlist. (There were about 5 tables open btw, but I figured they just needed time to catch up) She said 20-25 min for our table of 5. No biggie, happy to wait! We ended up waiting over an hour, while we watched them seat multiple tables before us that walked in after we did, including an 11 top. I decided to check in on the wait time and she said we'd be seated next, which took another 10-15 min. Then, after we finally got sat, we waited 10 min just for WATER, another 10 for coffee. I bet you can imagine how thirsty we are at this point after waiting for a table for almost an hour and a half. We ordered our food, that took another 40 minutes, and sadly every one of our plates were wrong or missing something. Biggest issue was my scramble had sausage, and I'm a vegetarian, so I had to ask to have it remade. I rarely ever send things back, but obviously could not eat it and risk getting sick. Mistakes happen not a big deal, but damn I'm frustrated, I'm literally starving at the point. They apologize and remake it, but that takes another 20 min. My family has finished their food by the time I got mine. We sat with empty coffees and empty waters, and could not get one of the servers to acknowledge us. Never got the avocado or side of gravy they forgot, still got charged for both. Never got ketchup for hash browns. You could not get anyone's attention to ask again. Another 20 minutes, finally got the check, and I was disappointed they didn't take my meal off, or even the avocado or gravy. Seriously?? I'd say that would have been the very least they could have done to make up for everything. Wow, I'm so annoyed at this point. Just horrible, horrible service. The servers are nice, I honestly feel so bad for them. It's impossible what they have to do on their own- take every table in the restaurant, make all the drinks and handle the bar, run all the food, bus all of the tables. God it's awful to watch, and it RUINS the whole experience because you can't get their attention for anything. Truthfully I shouldn't have left a great tip after all of that but being a server for years, I know it's not their fault. I still tipped 20%. TO THE OWNER - please hire more people to support your staff. The customer service is SO bad and honestly, your food is slowly going down hill too. It's obvious that the main issue is lack of staff. I have to give up on Wendell's after today. It's just not a pleasant experience and leaves me feeling anxious and frustrated every time.