Wendy's

The Wendy's in American Fork provided me with great service. When I picked up my dinner it only was only less than a 5 minute wait. The cashier was very friendly and provided me great customer service getting my food quickly and making sure I had everything to enjoy my meal.

I mean... It's Wendy's. As fast food goes it's, pretty darn good. But there's a new breed of stiff competition. That said, the American Fork staff are super friendly and quick, and that means a lot to me. I really appreciate the crew here. The building is showing its age, but it's being kept up well, and it's always clean when I stop by. If you're in the mood for one of Dave's creations, and you're in the neighborhood, stop by and tell them Mister Chilidog sent you. 😉

Since McDonalds "didn't serve fries at this time" (11 AM) I had to go to Wendy's, but its actually not bad. The fries and chicken nuggets were fire 🔥 as usual. Just don't eat the breakfast stuff and you're fine. Staff are as expected, average, which isn't bad.

So im pretty sure my meal was supposed to be like $16 but it came out to $21 . I didnt receive a reciept . The guy who took my order and money was in a terrible mood . I asked for bbq sauce for my fries and apparently you guys charge $00.50 per sauce ? I used to be so excited to get your food and a good deal and now it's a rip off with crap service. And my order was wrong .

For the past 10 years, this location has only allowed one car to place an order at a time. Other customers must wait at the speaker until the current order is completed. While interesting, this approach does not seem efficient for either the business or the customer.

Mother in law visiting for the holidays, came down with a sickness. All she wanted was a Wendy’s burger. The drive through service was beyond terrible. From my previous reviews you can see I often give good feedback and my family always goes beyond to be kind, polite, and be thankful for the service provided. But the staff member serving the window in AF at 4.40pm 12/22/25 decided to still have a rude attitude, not understanding a word I was saying (I still remained kind and thankful), but then proceeded to roll her eyes as we left (order was wrong, no big deal, but adds to it). Utah County has so much to offer, why waste time and money for such an experience.

Ok so we come in late at night around 9:20pm it takes a hot minute for someone to notice us to take our order and finally when we do it it takes 20 minutes for us to get all our food. We got our sandwiches and fries out when they were done, which was nice, but by the time we got the rest of our food the fries had gone cold. We also didn’t get any sauces for the nuggets and got the wrong kind of frosty. I also got only 9 nuggets in my 10 piece nugget after the 15 minute wait for just the nuggets.

I ordered and I waited in line for about 12 min with 2 people in front of me ordering. After my order wqs placed the only employee that was assembling the ordered for the dining area had to much on her plate and my order took 27 min to complete. Next time I will go to another location.

It's Wendy's. You order a JBC and a baked potato and you go home. What's everyone sad about?

The worst Wendy's I've been to. This one is near where I live so I have been here several times and the staff consistently unfriendly. They never greet you, ever: The work culture must suck for the people that work here and that probably boils down to poor management. Their food is also subpar compared to other Wendy's I've been to. It's a hit or miss. Oftentimes serve lukewarm fries. Inside is fine, just plain old Wendy's.

Went to the American Fork Wendys for breakfast after running some errands. Got a sausage, egg and cheese on English muffin and it was horrible. The english muffin was dry and crumbled in my fingers when I squeezed it. The sandwhich was put together with the sausage patty and cheese on the outside. There was a reddish stain on the egg. The sausage patty was tough and looked dried out. I couldn't eat it and threw it away. I hate to be a complainer but this was really bad. Avoid American Fork Wendy's!

"Wendy's is the best place ever." WRONG. We went through the drive through and we asked for honey barbecue, and the man was very nice to us. We paid and went into the parking lot when we looked at there was chili sause. Already bad. We went into the restaurant again...and asked for barbecue and they gave us honey mustard. We went back to the restaurant again once more and got more food and asked for barbecue sauce multiple times and then they gave us honey mustard again.....so then we gave up and ate our food. I looked at my frosty and there was a massive air pocket so I pushed it down and obviously there was less frosty!!! Scam!!!!!! Then my friend accidentally dipped her hand into the sauce and it burnt off her nail, is was like acid.....wouldn't recommend.....

I went there this morning and ordered 5 breakfast sandwiches on one order and ordered 2 more on a different order because they wont make me total of 7 sandwiches I received my order with only 3 sandwiches . Called them to tell them they only gave me 3 sandwiches and the guy said no you only order 3 and keep telling me that's what you order He was not making it right for me . That store and the Employees are not customer friendly Not a good store

I should have checked the reviews before stopping here. I get it some fast food places have changed and the drive thru is a nightmare. This Wendy's should be rated a -5 stars when you pay $18 for food you should always get what you pay for the hamburger was loaded with everything even though I asked for it plain. I got a Diet Coke not Dr Pepper then larger fry was a large but I got a small. This place must really need the money and love to cut corners. Customer service is crap also no thank no nothing I asked for a straw and the lady said you should look in the bag first next time and shut the window LOL

SOO.. this place is usually okay... however after several times of attending this location I've realized that they really must have poor communication between staff. I understand that it must be high turnover but... they seem to be annoyed whenever I ask a second time for something after realizing I don't have it in the bag.

Not good AT ALL! this place fing sucks!! i moved here in june and EVERY SINGLE TIME we order from here our order is incomplet, missing stuff, has cheese when we ask for non, 3 nuggets instead of 4? flat soda. like? they do not listen!!!!!!!! it doesn't matter if you have a 3 item order, your guaranteed to be missing something. idk what it is i don't know how that haven't learned but this location SUCKS. its sad i have to drive 20 min for a good Wendys!

I ordered the chili today. It's was almost anything but water. Very sick, I always order chili from other wendys and never had a problem. Not friendly at all, didn't receive a recept. My first time at this wendys and will be my last. 0 rating

I doordashed Wendy's on Monday, and then my food got delayed for some reason, and then 30 minutes later my food got cancelled so I called them. And they said, "We let a doordasher that wasn't in our system take the food.". What that means is that some stupid worker let a person that was not a doordasher and just let the doordasher take it, so basically it got stolen. Why did you do this to me Wendy's?!?!?!?!?

Came for the spicy nugs.....stayed for the frosty. Every once and I while I crave cheap chicken nugs and Wendy's always hits the spot. Fries were a bit dry and cold and self serve- soda machine tasted flat but Nathan our server was seriously so kind and friendly he made our visit much more enjoyable!

Save your money. This Wendy's has some quality issues. Fries were cardboard, burger was a wad of grease. Not sure why the Wendy's in Lehi can make such better tasting food with the same ingredients.

Is this real life? We wondered my the line for McDonalds breakfast was so long when there was zero line at Wendy's. I guess we have our answer. It's TINY. I should have taken a picture how they handed it to us but I rolled it up.

The food was pretty fresh here this early morning, and the 2 ladies working at 7 am on 3/30/2023 were really friendly. Can't ask for much else from Wendy's. Thank you for starting my morning off right!

So they're obviously understaffed at this time; the line is horrendous; but they are open which is more than Can be osaid for other locations. The staff is friendly and polite and they are getting the orders out as quickly as they can.

They literally get my order wrong every single time I come here and they have gotten filthy! The restaurant is not clean at all! 3 strikes is enough for me to stop going permanently.

God awful service. Incorrect, sloppily made food, and an obvious lack of management. Stay away.

the food was so good! order was accurate! and the hostess!! *chefs kiss* shout out to Linda she was amazing! however much wendys is paying her isn't enough! she worked fast and was so helpfu. when she wasnt taking orders she was cleaning the dining room and taking care of the costumers who were already eating! let me just say, this was one of my best wendys experiences ever!

Not a great experience today- I wanted a sandwich a med fries- see picture for what I got for medium fries :/ Employees were arguing and it took a long tine to get my order. Probably my worst Wendy's experience

This place is the best Wendy's in Utah county, the staff is super friendly, and very fast to get your order. I always go inside because the drive-thru is always busy and if it gets busy inside they open another register. They also will walk around the restaurant and ask you how your food was and give you a free mint! Can't say enough about this location, I drive past two other Wendy's just to come to the AF Wendy's!

We normally don't have issues with Wendy's. But... we ordered and all the wrappers are covered in grease and ketchup. We did not get a thing of nuggets and my sons cheeseburger was a bun and hamburger. Nothing else.

Attempted the drive thru on Friday night at 9:26 P.M and THEY WERE CLOSED! No sign. No nothing! Don't bother coming to this location. On a whim, they may close.

This place is only decent if they get your order right. They have TERRIBLE customer service and they don't know how to take your order and there is always something wrong. They mess up the order every time I go there. They try to fix the problem but they can't really even fix it because they get something else wrong. Their debit card machine is a skimmer and can steel from you which also happens to me. They employees don't care about you and getting your order right. This is terrible and they should fix it. But the manager does NOT care.

Terrible service. The drive-thru was empty and we were still waiting for 5 minutes just to place our order. The location was really dirty as well.

Don't order their fries after 7. They make them way ahead of time and keep them under the lamps and by the time they give them to you they are burnt chips. Really disappointed!

These guys are terrible. I ordered food through doordash and they didn't get one thing on my order correct. They gave me cold fries, cold hard nuggets (that I didn't order). Cold hard spicy chicken sandwich (which I also didn't order) and a flat sprite mixed with lemonade (which again I also didn't order). None of the food I actually ordered was in the bags. Pretty crappy place.

Okay, I've given this Wendy's a fair chance, as I've visited this location a few times. Ordering is always difficult because whoever is on the headset in the drive thru not only speaks extremely fast but they have a thick accent which is hard to understand. When I get to the window the people there are always talking amongst themselves and obviously not focusing on order accuracy or their customers because my order is wrong every single time I come here, wether it's the wrong drink, the wrong dipping sauce...yeah, I think I'll be avoiding this Wendy's from now on.

"No pickles, no tomatoes, extra onions" does not mean "A ton of pickles, drowning in mayo, no onions, and cold." Try again.

The front guy, blonde and a little shorter, is absolutely amazing. Makes sure everyone is happy and satisfaction. Food is also great!

10989 No, Town Center Blvd, Highland, UT 84003 The worst! Cooperate needs to take a look at this. The place is disgusting, filthy and The service is worst. You need a new manager. You can't get the right food. The food they serve is not up to temperature and not properly prepared. The health department needs to get involved with this. We live a short way away and You cannot get the right order if your life depended on it. You will pay for it but never get half of it. I talked to the manager. I cannot believe a franchise like Wendy's would even let her operate a store. My husband was given the wrong order. The Chicken burger he got was not even cooked and just a slab of half cooked part frozen meat on a bun Nothing else. I went and talked to the manager and she handed the half order through the window. called me sweetie and was so disrespectful. Definitely not to Wendy's standard. She told me she was short staffed. No wonder. I wouldn't work for her. There is a lot of money in that store and building. I hope that the corporate office does something about this. Disappointing food

we got horrible service we payed for two fries but we did not get any of it never come to wendys because they will waste your money at the american fork location and the lettuce hamburger is barely even lettuce

First off the lobby is closed. Which isn't much of a big deal but ordered a carryout order and I waited in the designated spot for 15 minutes. It's kind of pathetic so now I'm waiting in the line just to get my order.

Well, after a few bad experiences at this Wendy's location (the most recent was last night), I am writing a review that isn't so nice about this location. On more than one occasion I have waited in the drive through for a long, long time and once I got my order, found when I got home that order wasn't complete. I hate having to dig through the bag to verify my order when picking up at the window and paying (mostly I am trying to minimize the wait time for those behind me in their cars, waiting already an eternity, for their time at the pick up window). Now I realize that more and more fast food places do not put napkins, condiments, etc., in the bag these days. I guess it is a way of cutting overhead cost. But, when you specifically ask for ketchup to have with your fries, like I did last night, and then you get home to find one ketchup packet, you gotta admit it either funny or pestering, take your pick. Then, when I looked in the bag for a straw for my drink? Well, you guessed it. No straw. Another interesting thing is that last night, the drive through line was empty, so I ordered and drove up to the pick up window and guess what? My order was ready! Now, here's a little secret that I learned about Wendy's years ago, when as a vendor calling on Wendy's HQ in Ohio. It was there that I got an education by Wendy's senior staff on the hamburger franchise that Dave Thomas started--and on what made Wendy's burgers better than any other competitors. I was told that on Wendy's cooks your burger at the time of ordering and they are not precooked, like they do at other burger chains. In addition, I was told that every day the vegetables found on the burger and back then, in the salad bar, were sliced fresh every morning/day. Freshness and Made to Order where what Dave Thomas and Wendy's was all about. So, now back to my purchase last night. There was no way my order was cooked to order for me last night. it was a basic Dave's single with cheese. My guess is that it was already made and that's why it was ready when I arrived at the pick up window. No good. The fries were very salty, too. Add the missing straw and only one ketchup packet and that's why I am writing this review today. Wendy's are franchise restaurants. So, the owners and management of this one location might not own or manage the Wendy's in your location. But for this location, I don't think they are doing a very good job on qualify control.

No line but still waited about ten minutes just to place my order, so ten minutes out of my lunch break gone. I get my sandwich and it looks like someone with Parkinson's put it together. What a joke, to the employees, there's a reason you make minimum wage, it's because you put forth minimum effort. Just a thought.

Based on experience, this restaurant should be restaffed from incompetent management to drooling on themselves staff. Why? They took my order for a breakfast sandwich and delivered a drink. I reported the problem. On the third try, they delivered two pieces of lettuce and three pieces of bacon. Corporate said they'd be contacted because it took corporate four repetitions of the story to believe that this restaurant was THAT BAD. So time went on, I ordered a combo of a burger, fries, and drink. I got two pieces of bacon in a plastic container. The staff is aggressively bad at their jobs.

This might be the best Wendy's I've been to. Hit the lunch rush at 12:15. They got my special order right , had my food within 4 minutes of my order and it was piping hot. Not to mention how nice and cordial they were

So I know I'm a bit picky on washing hands. But I have worked in fast food and it's usually a big deal for anyone with a food handler permit. I watched two different employees clean up at the condiment bar and throw trash away, then walk right back and start handling food. Yikes.

Great food, friendly staff, and my food was called in about 60 seconds after ordering. The tables were very clean and same with about everything else. One of the best Wendy's I have been to. 10/10 would definitely recommend.

Rosalie was very rude and had a bad attitude. Will not come here again while she is working.

Always slow.. 20 minutes to get food with 5 cars in front of me. There goes my lunch!

The staff here is full of a bunch of disrespectful people. Today I tried to use a 5$ Dave's double coupon from the 2 for 1 app and I was told it would work then after I read the coupon code some other lady came over in a very rude and disrespectful way to tell me Wendy's doesn't use this app anymore for coupons this really angered me because I've used this app many times the coupon said "valid" and didn't expire till January 3rd" this right here is false advertisement and I will be contacting headquarters! Just to warn any of you wanting to go there !

Deserves better because all of you are whiny lmfao. No ones perfect. GO home and make your own food if you are going to complain about someone being late boo hoo you have a job go make your own food. Btw wendies yall have bomb nuggets.

My favorite Wendy's store. The staff is friendly and makes conversation, the food is great and comes out in quick time, and the restaurant is clean. I will continue to be a regular customer at this store.

Multiple instances of incorrect orders and high wait times. Doesn't inspire any confidence in sanitation or quality when I wait 20 minutes for someone else's order. Don't get food here. You will regret it.

Over the past two weeks I've been to this location (drive through) 3 times. They've messed up my order every time.

Sometimes I'll go to Wendy's and they'll get my order wrong, but this specific location has gotten everything right without fail! Customer service is excellent and I look forward to coming here. Wendy's will always have a special place in my heart.

I can't tell you how many times I've gotten chicken nuggets here and never got my dipping sauce. Also the food tasted extra gross, half of the employees were completely obliterated on crystal meth talking completely tweakerish, fast, rude, and obnoxious all in one. Don't get the straws for my drinks here so many times. This was like a year ago though.. I do believe they have better staff now but damn that tweaker chick who would take orders like s year ago was insanely psycho

I usually go to this Wendy all the time myself and with my family, and never had any complains; but today I went to the drive through and the guy on the speakers couldn't understand that I was saying no pickles no onions. The manager obviously understood and told him what I was saying and he started commenting on my accent. Then I gave my card to the manager. ( My card is a little bit bended due to the sun) and I see her going at it I thought she was going to rip the card apart. She gave me my card back all damage with scratches all over and the plastic almost coming off. I never had problems with the card until then and instead of been careful or asked for another card she completely destroyed it. I was not very happy and I don't think I would like to go back if they treat me and my things with so much disrespect.

I brought my kids to this Wendy's tonight for dinner and they were out of chili and potatoes just like they are every single time I come! We placed our order and had to change something and he seemed so put out. Then when we got our food they didn't give us our sauces and they were super slow and the guy at the register was not very friendly. My son walked up to go get our sauces and three employees came to the counter and looked at him and walked away without saying one word to him. It was a super frustrating experience especially given the fact that there was no one else in the restaurant and it was not busy. This is customer service at its worst!