Wendy's

Staff had zero enthusiasm and zero people skills. They took one order at a time then prepared that order before taking the next. Had to go back three times to get the correct tea them ended up just getting it ourselves.

Horrible customer service, I went saturday night and this guy at the drive thru messed up the entire order. I wanted to order 3 meals of chicken tenders, he was rude, and unpleasant. I told him multiple times my order, and when I pick up my food, he gave me the wrong order, wrong food, wrong sauces. The only good thing about this was the food, it was fresh and delicious but customer service was not.

Drive thru worker did not disclose the upcharge for sauce. Entirely absurd that 2 small BBQ sauce packs is an additional dollar. At least the food got to me quickly.

I stopped by Wendy’s for a quick lunch and was genuinely impressed! The service was fast, the staff was friendly, and my order was fresh and exactly how I wanted it. The Spicy Chicken Sandwich was hot, crispy, and full of flavor — definitely one of the best in fast food. The fries were hot and perfectly salted, and I appreciated how clean and well-kept the dining area was. Whether you’re in a rush or just craving something satisfying, Wendy’s continues to deliver on quality and consistency. I’ll definitely be back!

Horrible service, MESSED UP MY ORDER 5 times and just overall don’t know what they are doing, I asked for no vegetables I got vegetables. I asked light on the condiments. I got a lot ton of ketchup on my hamburger I asked for normal nuggets and I got spicy nuggets and I still couldn’t get a refund after all that. I hate you Wendy’s

The place is clean, but I believe manager is having a hard time to find more employees. I was there in the morning and it was closed to stay inside. Only drive thru was taking orders. They opened the doors around 11am. Service was fast for me, but I saw a few people waiting more than 10 minutes to get the order. Location is ok. Area seems safe.

Late night worker older lady works very hard each time I stopped in she is always kinda fast never rude or mean at all there are some kids that come in and mess with the soda machine by activity on the toch screen with the QR code threw there iPhone they can control the soda machine I saw it happen with my own eyes last week so heads up for all soda machines

Communication. Service, and timing is all horrible! I order a chicken sandwich and they want to charge $0.60 for a honey mustard. Just save your time & go to Chick-fil-A. Sandwich was also dry

Baconator & Fries. GOOD. Basically a Cheeseburger with double the Beef, double the Cheese and double the Bacon. Better in size, shape and taste than anything BK or McD's offers. WENDY'S Fries are also as GOOD if not BETTER than McDONALD'S Fries. RECOMMEND.

Has to the worst fast food place I've ever been too . Staff has no customer service skills, even when you say "thank you" to them and will keep the only customer there waiting for 15 minutes. Not even a sorry for the wait .

I ordered a diet coke with no ice and a burger with ketchup, mustard, and no cheese. Instead, I got a diet coke with ice and my burger had cheese. I corrected them and they told me to pull forward as they fixed my order. After waiting for forever, I got a burger with absolutely nothing on it. Horrible service

First they had great service getting us are food extremely fast. Second the food was really good. I ordered a frosty and it was amazing. They also had a big tv to entertain. Would recommend.

Absolutely horrible service. The poor girl working. The cashier at the front was clueless as to what to do and asked us to wait I'll see asked to other dumbasses to come up and help her. We couldn't understand what they were saying. I think they're all Haitian. Regardless, they are clueless as to how customer service is supposed to work. I see why they have one star and 49 one stars only. This place is horrible.

Not a fast food fan but I was running late and wanted a quick lunch and passed a Wendy's. I ordered a burger, fries, and chicken nuggets. It was fast and cheap. Still not a fast food fan

Burgers It seems that the Wendy's locations in the Boynton Beach area are having a contest as to who could be the worst of the worst. Right now, it is a toss-up between this location and the one up on South Military Trail (Lake Worth) with this one edging slightly ahead. Not once, ever, has this place gotten an order correct. We order on the app and it never fails that when you pull up to the window, there is always some sort of commotion inside - loud noises, yelling... just seems like mayhem. Orders are never right, contain things like onions, when you ask for none - that kind of stuff. To be fair, the people at the window are ok - but the whole place just gives us the creeps and we have stopped going there at this point. You've been warned

Awful awful awful. Drive thru took forever , worst decision to stop here. The franchise owner should be embarrassed. And there was only one car ahead of us. Everyone behind us left

This is ridiculous. Just look at the breakfast s sandwich. The burger was burnt I don't leave reviews for fast usually but this Wendy's needs to be shut down. I don't have much expectations for fast food but this was burnt they did not care about what they were giving me

Service was horrible usually is. Can't understand the ppl. I got charged my card twice and they wouldn't refund me my money. Place has really gone down hill. Close it down or fire the whole staff. Avoid at all costs

This location needs to be closed. We swung by for a couple of baked potatoes. Half way through the potato imagine my surprise when I see an antenna. It only got worse. Please go to ANY other Wendy's. This location is not safe!

Overcharge for food, don't answer the phones be Never again Charged 26.00 for 8.86 Never again

The service here is abysmal. I stop by the drive thru, once a week in the evening and at least one out of three times my order is wrong. A basic understanding of English should be a requirement for employment. Don't waste your time going here!

This place is mad unprofessional. Came for an interview which was clearly set in stone for 3:30 and I go and the manager is no where in sight and all the workers are slowly working, and clueless. Some guy hands me a paper and tells me to write my info and I never get a call back

Was in drive-thru for 27 minutes I ordered a classic chicken sandwich. When I got home I found they gave me a spicy chicken sandwich. : (

Whoever cooked my food today at this time needs to get a raise. Ordered a 6$ biggie bag with a cinnamon roll and it hit all the right spots. Staff was pretty nice and understanding. I hope the staff at this time knows they are cooking straight HEAT in the back. Best Wendy's I've had in a while

I just recently moved up with way. I had a brand new Wendy's by my house. The staff was friendly, could communicate in English and the food was fresh/hot. Plus they had the cool coke machine where you can get basically any drink (even Dr Pepper). This location is the complete opposite. It's old, dingy and dirty. My food never seems fresh and hot, fries always mush and stale. The employees seem miserable and can barely communicate to take orders or if you ask for napkins, sauces etc they look blankly at you. Since moving to boynton I skip Wendy's and drive the mile down the road to Chick-fil-A!

This place is the worst but closest to lunch, will never be back again after almost taking a bite out of this moldy sandwich, thanks wendys, also no receipt to even make a complaint, probably why they don't include it ...

I went here with my cousin and uncle and we went to the drive through, sat there for a few minutes trying to give the lady who didn't know what she was doing our order, then went to the drive through to be met with the wrong order, an attitude from the lady and a back and forth conversation on what was missed. we ended up leaving with half of our order and a 1000th eye roll from that lady. Food was fine, service was horrible.

never will i go to this place again,service is so bad also the place is never clean.you can never understand what she is saying at drive through,they need a lesson in english.

Don't bother coming here. The food isn't prepared well and the credit card machine doesn't work half the time. So unless you walk around with a bunch of cash you won't even be able to get food here.

Very bad service, never answer the drive thru. Don't waste your time, bad bad bad. xxxxx

Never again will I order from here. I ordered a salad with nuggets and it came up to $15.70. I asked the girl if they use Apple Pay and she told me yes. She scanned it on my phone and I immediately got a notification on my phone saying a transaction was made for $15.70. She then proceeded to let me know that it didn't go through on their machine. Like wtf? Are you kidding me? She did it twice and I got charged twice. I was pissed and I asked for a manager and she came to the window giving me an attitude, telling me to get out my car and look at their machine. Like no! I'm literally looking in my account and it said the payment went through and I tried showing it to her but she shrugged it off saying their machines this and their machines that. Straight robbery and now I got charged twice for some crappy tasting salad that wasn't fresh at all. Very upset about this but it what it is. Stay far from this place. The customer service sucks and very unprofessional the way they handled the situation. They can keep that extra 15 bucks for all I care but F**cking never again!

Slower than snails. I don't know if it's a staffing issue or what but this Wendy's has got to do better. The staff is pre closing everything so it's taking longer for them to put orders in. Maybe my standards when I was a general manager in the service industry for 6 years are different but this Wendy's is not it. I would only recommend going here if nothing else is open. Also if you show up an hour before they close all they're going to give you is a 10 piece nugget meal.

Seeing all the one star reviews it seems the owner doesn't care about their business are the service provided. I ordered a single with cheese plain. It is one of the worst burgers I've ever had. The burger was dry and the cheese was absolutely ridiculous. They didn't even put a slice on it. It was a glob of shredded cheese. Save yourself some trouble and go elsewhere.

I've never been inside this establishment but the drive-thru service is rushed, unfriendly, and unorganized. Having worked in the fast food industry while in high school, I understand the business model of serving "fast" food. I understand that each individual restaurant has goals to achieve, times to beat, and quotas to meet. However, a restaurants "window time" should not take precedence over quality of service and customer satisfaction. Time and time again I have patronized this establishment (generally because they are the quickest and their is never a line during my 30 min lunch break) and each interaction has been the same. The staff is normally quick to respond when you approach the intercom. After the automated greeting, you will hear the depressing and monotone voice of a staff member asking what'd you like. My real issue is when you approach the pay/pick-up window. The only food item that is ever hot, would be the chili. Everything else is always lukewarm. Fries are rarely salted and the cheese on the burgers is always cold. On several occasions I've had the drive-thru attendant drop my change on the ground as they rush. My order is often blatantly wrong (I'm given someone else's food), I'm asked what I ordered when there are no other cars in the drive-thru (how could you forget?) or sauces, napkins, straws, and utensils that have been asked for (some of these items should be common sense) are not included in the bag. On the occasions that I have sat and checked my bag at the window, management has rushed over to ask me to whats wrong, if I'm ok, or plainly to move up if I would like to verify my order is correct. I try NOT to patronize this Wendy's as often as I can and when I do its solely for chili alone at this point. I'd rather patronize Checkers or drive further to McDonald's out of my jobs zoning area.

HORRIBLE! Food cold, dining area not clean, condiment packets were FILTHY covered with dried food. Pecans for salad were expired!! When I brought this to supervisor attention, she shrugged her shoulders as if it did not matter. Worst of all, I tried to reach the restaurant manager twice, being promised a callback from him by the Wendy's main customer service line. Manager did not care to call back at all. I have not been back to a Wendy's restaurant since (about 2 months). This establishment will not see me gracing their doorway again.

Fire entire Mornin shift! These ppl are standing around doing nothing! I come through the drive thru and they serve me a BURNT breakfast chicken sandwich that a DOG wudnt hv eating! Disgusting ppl!

I don't ever hardly eat Wendy's, but one night I tried the one in Deerfield off of SW 10th and the food they gave me was FRESH AND BUSS!. Funny part I pulled up last minute too; during their closing hours. I enjoyed their unique Pretzel burger and Jalepeño too with their fries and drink. I thought I'd get the same results from my local Wendy's tonight. It was the complete opposite and it's only 11pm. The fries tasted like CARDBOARD BOX and the BROWN WENDY's bag! the burger wasn't as fresh as when I tried ir in Deerfield. It was a bit sloppy which was fine, but seemed underheated and tasted similar to what I had previously BUT PLAIN. At least they got the Tropical Berry to taste decent and I didn't have to wait as long as the other drivers in Drive-thru smh. I wonder if they care. Surprisingly with the ratings they have!.

All the food I ordered at the drive up was ice cold. Looks like it was pre made and sitting for hours. Will never go to this Wendy's again.

Store #1955 in Boynton Beach left this in a KID'S MEAL CHEESEBURGER!!! Luckily we looked to see if pickles were on it or my six year old may have choked on it!!! Brought it back to the store and the manager said it wasn't her fault. She didn't make the burger!!! No apology... ABSOLUTELY HORRIFYING!!!

Beware of using a credit card here. An employee scanned or snapped a picture of my card. I used the drive through on Tuesday evening. No one will answer the phone over there but I'll be making an appearance and pressing charges, I know sadly enough not much will be done so I'm just trying to warn others.

Terrible service at the drive thru. Not sure employees were trained tight. Slow service. The food was the same as always but getting it was terrible long. Wont go back.

That Wendy's never has anything in stock! Bad customer service from drive through. Very rude and always up chargers my meal!!

Place is trash. Staff is HORRRRRRIBLE. Barely speak English. Rush your order. Don't pay attention to you when you do order. Forget things in your order. One time gave me a bag that was soggy on the bottom plus my fries were upside down laying in it. WILD! Definitely need to recreate the grading scale for this place in order to give them negative stars. Honestly who hires these ppl and trains them. They should be fired

Worst restaurant in the entire country extremely disrespectful poor customer service ,computers are always down and most of the time cash only because their machines are broken

Sadly this could be one of my worst Wendy's experiences. First I should say I love Wendy's, I would put this as my favorite fast food burger place but this Wendy's was beyond sub par, the burgers were cold, the fries were too, the service was totally unfriendly. My husband actually said to the girl at the window thank you, good night and after no response had to say "you should smile and say thank you to your customers". It was truly such an unpleasant experience that we will not be back to this location again.

Horrible customer service. I just went to the drive-through and when I got to the window, the woman asked me if I had cash and I said no, I have Apple Pay. Another woman then states they don't take Apple Pay, so I say okay, I can pay with card. She then proceeds to say that their computer just shut off and I said okay, with a confused expression on my face. She just stared at me awkwardly, so I asked can't I pay with something else besides cash? Her response was "he is trying to fix it now". I said that's fine, I can wait. They started arguing with each other and then she took my card and rung it up at the front register, which is fine but when she came back she had a horrible attitude as if I had done something to her. Then I asked after receiving my bag if I could have a receipt, you would've thought that I asked for her firstborn child with the way she acted, so when they came back with my receipt I said I'm missing something and she said that it was in the bag, which was my bad it was but I did not see it. So I acknowledged that it was there, then I asked can I have my sauce and she said what kind of sauce? Meanwhile, I told them when I ordered two times what kind of sauce I wanted.

These workers treat their customers like we aren't paying for their services. They never have anything you want and it's always an attitude when you ask for fresh food cause I'm telling you if you don't ask for fresh food your meal will taste old, refried and rough like it's been microwaved. They either need new management or a new staff but either way something needs to change. What makes it worst is that they always getting orders wrong!

Open in the middle of the day, but lobby doors are locked no one answering at drive thru. Would give a 0, but a 1 is the only option. Tried calling the store and sent to voicemail then hung up on the second time. Unless you have time to waste, don't even try here.

If I could give 0 stars I would. Wendy's is Wendy's, but THIS Wendy's is AWFUL. Corporate needs to fire everyone at this location and step in, it's honestly a joke. Your order is ALWAYS wrong, when you ask them to fix it they ARGUE with you, tell you your wrong...when they finally agree to correct THEIR mistake they make you wait FOREVER. The drive through takes a million years. We have literally waited 15 minutes for a food on more than one occasion. They make you pull forward sometimes and then bring you your food through the side door after waiting for ONE simple meal.

Every single time I have stopped late night to get some food through the drive through the worker is extremely rude asking "what do ya want" through the speaker or they just simply say they aren't making food tonight sorry. Terrible late night staff at all times

In the last month this restaurant has turned to crap Ordered inside Drink machine had no regular soda call sugar free They filled behind counter calibration is off it's all soda water Chili had no meat And it Had to go back in for crackers and chili sauce which they did not have The French fries were cold Cash register at drive up must have been broken The dining room was a mask food on the floor tables overturned Flores were dirty so were the counters Won't be back for a while I will try to get ahold of corporate this is unacceptable I'm sure it's a franchise restaurant I don't believe corporate would allow it

Computer system always broke and only takes cash. Get a new computer system. This has been a problem for months.

Ordered on Monday June 19th 2017 at 10:30pm Halfway Filled Cold fries Large Green tea with 8 ice cubes 3/4 of the way melted 10 piece nuggets, cold, no Sauce. Spicy chicken sandwich (Guess What) COLD. Worst Wendy's I have ever been to by far, Employee's could Careless.

Placed mobile order Sunday morning at 10:00am I arrived 12 minutes later after only ordered 5of the same item pulled up and gave my code pulled up to window and was told to pull up after went inside to see where my order was person inside would not even answer me after I went back to my car the door was locked behind me guess that's why no customers where inside 5 minutes later my order was brought out to me asked for receipt that person didn't have any idea what I was talking about this was not the first time having problems with this store at 701 W. Boynton Beach Blv. Sorry to say I won't be visiting this place anymore.

Don't usually Yelp about fast food places, but this place is so poorly staffed/managed that I had to write to at least warn other potential customers. Ordered 2 vanilla frosties 1 large and 1 small in the drive thru, when I checked the receipt after driving away I noticed I was charged for 2 large,,, so I parked and went in to get it fixed. The person at the counter (I really couldn't say if it was a fat boy or girl) was really confrontational and indignant about fixing the issue, and refused to fix the issue and had the Manager come and make a large frostie,,, never had such a piss poor experience when placing such a simple order,,,, simple math,low class ownership = low class management = low class hiring = poorly delivered customer service... I didn't expect white glove service, but I did expect human behavior from Wendy's employees.... ok there you go.

Baconators were cold, dry, overcooked. 3?Diet soda in machine tasted like seltzer. Fries were cold.

This Wendy's sucks major ass. They forgot a lot of our food and gave us the wrong stuff and was difficult when we wanted to fix it. I literally saw the biggest rat in my entire life open the door with its paws and go inside. Like this rat was huge Teenage Mutant Ninja Turtle rat type beat. Also the customer service was bad.