Jocelyn M.
Yelp
Just had the worse drive thru experience ever. There were only two cars in front of mine when I entered. After sitting for a solid 10 mins the first car drove away and the next pulled up; that person was told to hold on, and after another 10 minutes and 2 attempts to say "hello" (that were completely ignored) I called inside and asked to speak to the manager. It was the manager who answered the phone, and was unfriendly from the start (clearly he was under lots of stress) I explained that I was a customer trapped in the drive thru (there were cars behind me and the one at the speaker) his response was "Yeah, I know, we're backed-up and you could probably tell that when you saw the long line" I responded that there were actually only 2 cars in front of me when I got into the line, and his only response was "uh huh, yeah, well, we're having computer problems"
Finally at that point the car in front of me gave up and drove away, allowing me to drive away also. I completely understand that things happen and back ups occur. However it was the "manager's" response to the whole situation that really was the worst part. For one, to practically blame your customer, or insinuate that I should have seen the "long line" was outright rude, and then to offer zero help in finding a solution to your customer essentially trapped in your drive thru is another.
I don't even write reviews often, and hardly ever complain. But man, what an incompetent manager...people are put in management positions because they know how to conduct themselves and lead their team, even in the most stressful times. What a fail.