Wendy's

Fast food restaurant · Chelsea

Wendy's

Fast food restaurant · Chelsea

1640 Commerce Park Dr, Chelsea, MI 48118

Highlights

Burgers, chili, baked potatoes, and combo meals

1640 Commerce Park Dr, Chelsea, MI 48118 Get directions

locations.wendys.com

@wendys

$1–10 · Menu

@eater

What Wendy’s Future Surge Pricing Means for Customers | Eater

"This fast-food chain is planning to test dynamic, “surge” pricing at locations beginning in 2025, backed by a $20 million investment in digital menu boards intended to enable real-time price tweaks, AI-enabled menu changes, and suggestive selling for items like Biggie Bags and Frostys. CEO Kirk Tanner and company spokespeople say the technology will improve order accuracy, crew experience, and upselling while allowing easier time-of-day discounts (and claim it won’t raise prices at drive-thru peak times). Critics argue the shift mirrors surge pricing used by Uber and Ticketmaster and risks charging customers more for everyday items like burgers and fries when they’re captive or in a hurry, and it comes amid industry-wide inflation, shrinkflation, and a report that the chain was the most expensive fast-food brand in 2023. Many observers worry the tech could be used to personalize price hikes rather than pass on savings, and that other chains may follow—making routine purchases feel more like paying airport prices. Updated Feb. 28, 2024: the company provided additional comments." - Amy McCarthy

https://www.eater.com/24084697/wendys-surge-pricing-fast-food-price-hikes

View Postcard for Wendy's

Bruce Popejoy

Google

Quick dinner so I could hit the grocery store in town. Ordered the Bacon Cheeseburger Biggie Bag. I took the chili home since the burger, nuggets and drink was enough to fill me. Have never had a real bad experience here and the employees I deal with are great.

Marla Sidell

Google

Because we have trailers we couldn’t go through the drive through and the dinning area was closed but the allowed us in to order which we were very grateful for and thanked them multiple times. When we ordered one of us was missing our order. We informed them and our other party came in to double check he didn’t get two sandwiches while they checked our receipts. Once we’ve confirmed that no one accidentally grabbed the bag we told them we were still missing an order. We were told “we don’t give out free food” even though we didn’t get the order and we paid for it. They were very rude and we could hear them complaining about us as we walked out even though it was very clear it was their mixup. Maybe they accidentally gave our order to someone in the drive through then proceeded to blame us.

Debi Shadwick

Google

I have never had such bad service. I love to eat Wendy's, but the experience at this store was ridiculous. The food was sloppy and greasy. The service was infuriating slow. No sense of urgency or pleasing the customers 🤔 🙄

Brianna Klepi

Google

I work down the road and some times come here when I’m tired of eating at the typical spots in Chelsea. The last two time I have gone my order has been incorrect. Previously I went there and ordered one of their chicken sandwiches and did not find out till I got home that they gave me someone’s cheeseburger. Today I just went through and ordered a biggie bag with a frosty for a quick bite on my break. They gave me spicy nuggets instead of regular, and did not give me my frosty. I’m usually not bothered by this stuff since I work in the food business. But these are not the only two experiences I have had there in this nature. While I understand and sympathize with the lack of skilled labor force, the customer really should come first and better precaution should be taken to ensure everyone is getting the items they paid their money for. I do not think I will be going back to this location and hope that whatever manager reads this takes it to heart and starts to make a change.

Bill Nye

Google

Went there, kiosk wouldn’t work, tried app on phone. That also wouldn’t work, so I decided I’ll wait in line. Waited for 10 minutes, finally asked for help. Guy said use the kiosk we are understaffed, I told him I didn’t mind using it but it’s not working, and neither is my phone app. They ignored 3 other customers in there as well. People kept coming in and leaving. The worker was rude, I asked if he could take order at the register, and he yelled that I need to give him time. And I said I understand your understaffed no worries. Waited another 10 minutes and decided to leave. I don’t mind him saying they are understaffed, but to avoid customers asking for help or pretend we aren’t standing at the counter is rude. He didn’t need to yell.

Ryan Soles

Google

Great experience! I went for lunch, food was hot and fresh. When I opened my Dave's Single burgers both were made with care and looked great. Most of the time at fast food places throw a sandwich together and it doesn't look good at all, this was very presentable.

Mr Googler

Google

Googlers!! New blog ✨️ Coming up. Riding along the freeway and 👀 seen signs for food 😋 😳, gas ⛽️, n more. Next exit! Making my way back 😌 🤪 ☺️ 🤗 from vacation with the family 👪 ❤️. We stopped ✋️ at Wendy's for a bite to eat 😋 😉 😀 😜 🙂 😄. We bought Biggey Bags 🎒 😋 for everyone. Our combo's came with Jr. Bacon 🥓 😋 😍 Cheeseburgers 🍔 😋 😍, fries 🍟 😋, chicken 🐔 😋 nuggets and drinks 🍸 😋. Thanks ✝️ 😊 😀 🫂 🙏 to everyone at Wendy's for the hot meals 😋 😀 😉 😜 😄. It really hit the spot being on the road. Summer's ☀️ up 2 all.

Shane Johns

Google

The computer wasn't working, so when we pulled up to pay, the kid said cash only. We just waited 30 minutes for our food and we can't use a debit card, cash only??? Should we be told that before we order maybe? Just saying. We ended up getting the order for free though. I shouldn't complain, but it was horrible. Just a bad experience all around. I took a few pictures of the baconator fries... lol