Wendy's

Fast food restaurant · Chelsea ·

Wendy's

Fast food restaurant · Chelsea ·

Fast-food chain serving burgers, fries, chili, and baked potatoes.

Information

1640 Commerce Park Dr, Chelsea, MI 48118 Get directions

$1–10

@eater

391,688 Postcards · 10,991 Cities

What Wendy’s Future Surge Pricing Means for Customers | Eater

"This fast-food chain is planning to test dynamic, “surge” pricing at locations beginning in 2025, backed by a $20 million investment in digital menu boards intended to enable real-time price tweaks, AI-enabled menu changes, and suggestive selling for items like Biggie Bags and Frostys. CEO Kirk Tanner and company spokespeople say the technology will improve order accuracy, crew experience, and upselling while allowing easier time-of-day discounts (and claim it won’t raise prices at drive-thru peak times). Critics argue the shift mirrors surge pricing used by Uber and Ticketmaster and risks charging customers more for everyday items like burgers and fries when they’re captive or in a hurry, and it comes amid industry-wide inflation, shrinkflation, and a report that the chain was the most expensive fast-food brand in 2023. Many observers worry the tech could be used to personalize price hikes rather than pass on savings, and that other chains may follow—making routine purchases feel more like paying airport prices. Updated Feb. 28, 2024: the company provided additional comments." - Amy McCarthy

https://www.eater.com/24084697/wendys-surge-pricing-fast-food-price-hikes

Wendy's

Carla H

Google

Not the Wendy's to go to if your kid is hoping for the toys advertised. They never seem to have the current toy, even when they advertise them on their door. Employees rarely seem to know what's going on or what products they sell. Sanitation is sometimes lacking (employees touching hair/face, then handling food). Took a long time to even be acknowledged at the counter (what we were ordering was not available at the kiosk). Met with frowning employees who clearly didn't want to be helping us. Atmosphere feels sad- other stores have holiday decor up, cheerful employees, and a cherry atmosphere. Does not compare.

Ryan S.

Google

Great experience! I went for lunch, food was hot and fresh. When I opened my Dave's Single burgers both were made with care and looked great. Most of the time at fast food places throw a sandwich together and it doesn't look good at all, this was very presentable.

Stephen P.

Google

The interior was nice staff was friendly, food came out as i expected. It did take an exceptionally long time to get our food out for 3 basic sandwiches and 2 fries.

Mr G.

Google

Googlers!! New blog ✨️ Coming up. Riding along the freeway and 👀 seen signs for food 😋 😳, gas ⛽️, n more. Next exit! Making my way back 😌 🤪 ☺️ 🤗 from vacation with the family 👪 ❤️. We stopped ✋️ at Wendy's for a bite to eat 😋 😉 😀 😜 🙂 😄. We bought Biggey Bags 🎒 😋 for everyone. Our combo's came with Jr. Bacon 🥓 😋 😍 Cheeseburgers 🍔 😋 😍, fries 🍟 😋, chicken 🐔 😋 nuggets and drinks 🍸 😋. Thanks ✝️ 😊 😀 🫂 🙏 to everyone at Wendy's for the hot meals 😋 😀 😉 😜 😄. It really hit the spot being on the road. Summer's ☀️ up 2 all.

Michelle

Google

Stop through the drive through to get my daughter something to eat after dance class. I ordered her a Dave's Double combo meal. She ate her fries and started on her burger only to find that it was completely raw inside and cold. Unfortunately we were the highway on the way home and couldn't turn around to take ot back. I tried calling and complaining . Someone would pick up the phone and hang up. Absolutely disgusting.

Shane J.

Google

The computer wasn't working, so when we pulled up to pay, the kid said cash only. We just waited 30 minutes for our food and we can't use a debit card, cash only??? Should we be told that before we order maybe? Just saying. We ended up getting the order for free though. I shouldn't complain, but it was horrible. Just a bad experience all around. I took a few pictures of the baconator fries... lol

Matt T.

Google

Stopped here for lunch today with my toddler. The place was full and completely silent and everybody was angry and waiting. I stood there for 10 minutes and did not receive help but did receive an awful lot of bad looks and head shakes because I did not use the kiosk. We ended up leaving after 10 minutes of zero service The attitudes in this place were terrible. I will never ever go here again or suggest this location to anyone who comes through my hotel where I am employed in the same town.

elizabeth B.

Google

The guy that works in the morning who I believe is a manager is miserable to deal with. Never nice. Placed a Mobile order,the app has the name for the order under your initials,I tell him what it says and he tells me it’s a name on his end(with serious tude) ok great not on my end.Makes the entire experience terrible. It’s every time I’ve come here or when my co workers come here(which is 3 times a week) and he’s rude every time.

Rita B.

Yelp

I love Wendy's in the spring time, sounds like a song LOL, I absolutely adore there strawberry fresh salad including addressing in which the whole package it's only 90 cal. Clean place, clean bathroom, nice staff. A definite recommended by Rita.

Brenden H.

Yelp

Service was awful, man asked what I wanted on my burger, proceeded to not give me my receipt and forgot to put my burger on to my order.

Mick O.

Yelp

The wendy's app I attempted to use would not work. I stopped into the store to seek information or help in using the app. No one there could help me, including the manager. I placed my order to go and did receive my food in a timely fashion. However, both the burger and fries were cold. Not happy!

Bob G.

Yelp

Food was cold didn't taste right Service lied about biggie bag on the menu when it says it RIGHT THERE?!?!? ON THE MNEU Whoever at the window got nasty and got an attitude and stoped me from my order and talking Very DISRESPECTFUL?!?? You need to fire all of the people that can't learn to have respect?!,!

Sandra. S.

Yelp

The food is below par salads are awful pale lettuce and o my half the bowl and they forget or give the wrong dressing. The service is not that great either if you want Wendy's go into a2 and eat at the zeeb rd one!

Susan C.

Yelp

Food was hot, but tasteless. The individual taking orders in drive thru was the most irritable person. If he is the best they have to offer, makes me wonder about the people making the food. Won't go back.

Jess I.

Yelp

We stopped here after a night of bowling. We're visiting from Chicago and stopped here after our night of fun. David met us with such professionalism and a welcoming manner. He made our experience so enjoyable and because of that we came back through the drive thru twice. He was very communicative and respectful to our Wendy's needs. David is the best and we love him!

Cindy A.

Yelp

I know they're short handed, but can we get a correct order just once? Items missing, condiments messed up, wrong drink, sauces missing. Today we got the spoon for the frosty, but no frosty. Lobby isn't open, so you'd have to get back in the drive thru to get it made right.

Mary T.

Yelp

Love coming through here especially when David is working! Always upbeat and order is perfect

Sandie Y.

Yelp

This is the nicest and cleanest fast food places I've seen in a while. Stopped here on a road trip and visited the bathroom first. The bathroom was clean - no TP on scattered on the floor. The sink area was clean and there was soap in the dispenser. A clean bathroom is a good sign. Our order was taken by Connor, a teenaged kid. Connor is awesome. He greeted us, was knowledgeable about the menu, efficiently took our order. My burger was missing pickles, and he saw me and stepped to the side, and had someone get pickles. The restaurant area was clean. The bathroom and restaurant could just use an update.

S A.

Yelp

The lobby is open sporadically. They NEVER post a sign that it's closed so you have to walk to the door just to find out that it's locked. Put up a sign.

Aaron S.

Yelp

Average fast food experience except for a very bizarre policy they have where I'm told by the girl behind the counter I can't have my drink until my food is ready because they don't want the customers to wander off to get their drink while they wait for their food. All I could say was WOW! Food B- Customer service C- Cleanliness B

Alex T.

Yelp

I got in line and it was pretty smooth I was all excited to eat the Square pattie and it was stilly pretty nice the only bad thing is I asked for nothing. nothing. just plain and I got LITTERLY everything

Annalisa L.

Yelp

This place has changed management quite a lot lately but they are definitely trying to do a better job. The staff was friendly, the food was hot and the service was quick. Although the times they are open are incorrect on here. The actual times at Dining room 10am-9pm Mon-Sun. Drive Thru is 10am-10pm Mon-Sun

Oskar M.

Yelp

Great Wendy's experience! Not deserving of the 1 star rating. Delicious burgers, fries and frosties. Friendly service! / A friendly man tryna help out a wrongfully attacked Wendy's

Kara V.

Yelp

Just got off a 8.5 hour shift and on my way home (just after 10 at night) I stopped in at Wendy's and waited in the drive through for a few minutes. I googled the hours, which are from 10 AM to 11 PM. After waiting a little longer, a man said very bluntly, "We're closed." There were three other cars in line waiting. Either way, went to McDonald's across the street.

M M.

Yelp

Tables were dirty, only one person taking orders, they were out of grilled chicken for sandwiches.

Randolph B.

Yelp

As you will know, it's a chain. But when we have eaten inside, there are tons of flies in the dining room! Tons! Gross! And only having 1 pop machine during a rush is dumb. Poor planning on their part. But as I said, a chain----not a good location.

@eater

391,688 Postcards · 10,991 Cities

What Wendy’s Future Surge Pricing Means for Customers | Eater

https://www.eater.com/24084697/wendys-surge-pricing-fast-food-price-hikes

Wendy's

Carla H

Google

Ryan S.

Google

Stephen P.

Google

The interior was nice staff was friendly, food came out as i expected. It did take an exceptionally long time to get our food out for 3 basic sandwiches and 2 fries.

Mr G.

Google

Michelle

Google

Shane J.

Google

Matt T.

Google

elizabeth B.

Google

Rita B.

Yelp

Brenden H.

Yelp

Service was awful, man asked what I wanted on my burger, proceeded to not give me my receipt and forgot to put my burger on to my order.

Mick O.

Yelp

Bob G.

Yelp

Sandra. S.

Yelp

Susan C.

Yelp

Jess I.

Yelp

Cindy A.

Yelp

Mary T.

Yelp

Love coming through here especially when David is working! Always upbeat and order is perfect

Sandie Y.

Yelp

S A.

Yelp

The lobby is open sporadically. They NEVER post a sign that it's closed so you have to walk to the door just to find out that it's locked. Put up a sign.

Aaron S.

Yelp

Alex T.

Yelp

Annalisa L.

Yelp

Oskar M.

Yelp

Great Wendy's experience! Not deserving of the 1 star rating. Delicious burgers, fries and frosties. Friendly service! / A friendly man tryna help out a wrongfully attacked Wendy's

Kara V.

Yelp

M M.

Yelp

Tables were dirty, only one person taking orders, they were out of grilled chicken for sandwiches.

Randolph B.

Yelp

Wendy's

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What Wendy’s Future Surge Pricing Means for Customers | Eater

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What Wendy’s Future Surge Pricing Means for Customers | Eater