Wendy's

This was the worst experience that I have ever had with this location.I worked for this location for 5+ years I was very clear with my order and didnt get a repeat back of the order either. The manager needs to be careful on who he allows to take the orders I was never told the order price and when I got the it was clearly messed up. They gave me way too much food and didn't even make the food right in the first place. I had ordered a plain kids hamburger for my child, and I got a hamburger from my kid that had everything on it. The kids hamburgers only come with ketchup. This is not McDonald's. This was just the worse service I've had and anytime I come to this wendy's there was always something wrong with the order like. How hard is it to get an order right in the first place. I ordered regular nuggets and clearly got spicy, which are extremely dry. And last time I checked managers are not supposed to take food back after its already been given to the customer. This manager told me to hand back 3 burgers threw the window. Most likely to give to another customer

Normally don't have too many problems with this location, but this happened last night. I could understand if they didn't hear me when I order my Spicy Chicken sandwich with no Mayo, but how do put Mayo on the sandwich and still put the no Mayo sticker on the wrapper? 🤔

Stopped by after a concert at almost 1 am. The guy who took my order was fast and friendly but the quality and the speed remarkable. I got my food in less than 3 minutes, I actually think I took longer to order than them to deliver. Great over all.

⭐️⭐️⭐️⭐️⭐️ Hands down the BEST Wendy’s experience we’ve ever had. From the moment we walked in, the place was spotless, the food came out hot and fresh, and the service was on point — but the real MVP? James. This guy isn’t just a manager — he’s a hospitality ninja. The way he runs that store is next level. Friendly, fast, professional, and genuinely cares about every customer. You can tell the team respects him and the vibe reflects it — positive energy all around. Our food was absolutely 🔥 — perfectly cooked burgers, hot crispy fries, and ice-cold drinks. It tasted like they actually cared, which is rare these days in fast food. If every Wendy’s was run like this one, McDonald’s wouldn’t stand a chance. Give James a raise, a promotion, and a billboard — the guy is THAT good.

This is a great place when the effort is put into making your order, more than a couple times they’ve left things out of the order off or on when requested off. The people are always super friendly until you ask for it to be done the way it should be, like the toppings on the frosty or no toppings on baked potatoes. I’d recommend going when it’s busy but not slammed, going when it’s slow gives them time to hang about while making is therefore it’s usually incorrect.

Usually great service. Put an online order in to pick up in drive through. Order went through said to pick it up only to get there twenty thirty minutes before close to be told they are closed. They closed early. Not many places open late at night when I get off work. If you aren’t going to be open the times you have posted then maybe don’t work there.

I had placed an online about 7pm for some chicken nuggets. I pick them up and they were so over cooked they were like rocks!!!! Probably had old nuggets sitting there and just refried them to made them warm. Smh

What can you say about Wendy’s? I love it! Really no complaints here. A cup of chili always sounds good. Love the drinks dispenser.

Wendy's is one of my favorite fast foods (pls don't judge me) and this location is the one I go to most often (I mean... not that often......) + They have the ordering screen, which is great because it decreases the human error in getting my order wrong. It's so easy to just order, pay, and get exactly what I need. + Fries are always hot and fresh. + No one argue with me on this one - Wendy's has the best chicken nuggets no matter what. Knocking off a star because sitting through the drive thru line is painful. Did they fall asleep? It's faster to go in and order on the screen.

I'm not one for writing reviews but I needed this to be shared. My mom went to pick up dinner while I helped my boyfriend study. He asked for a bacon burger and I asked for a chili cheese baked potato. Now when my mom is in the drive through the guy at the window slams the window in her face as she is trying to talk to him. When she gets home my baked potato is no where to be seen and my boyfriend's burger is the smaller regular bacon burger. So my mom calls them and we go to get the replacement. My boyfriends burger comes out fine but my potato has no chili on it. I tried to call multiple times and no answer. Do not come here if you want your order made right and good service. They are both lacking.

This Wendy's is absolutely the worst Wendy's I've ever been to, in my lifetime experience. Not only did I wait in line for 20 minutes after I placed in Mobile order and drove into the drive-thru, but the way that I ordered my chicken sandwich and my hamburger we're completely wrong. The delays were not explained, nor was my hamburger prepared the way I liked and asked for and my chicken sandwich had lettuce on it when I purposely ordered no lettuce. My double stack mysteriously became a single stack hamburger, with no cheese, with no mayo, no tomato, and ketchup which I purposely asked not to be on my burger. My crispy chicken sandwich was missing the mayonnaise. The staff here obviously cannot either read or follow directions. Do not patronize this crap hole of a Wendy's. Go somewhere else!

My wife and I went for some burgers and baconator fries. After getting home with no receipt, we found one item missing and my wife's burger had SEMEN IN HER BURGER. This Wendy's can not be trusted and I would have given it zero stars if the option was there. We're going to get an std test tomorrow and if it comes back positive we will be suing.

I came here in the early morning hours one day to get some breakfast and service was quick, friendly and efficient. The food was also prepared quickly and was hot, fresh, and tasty. Both the exterior and interior of this location was clean and litter free. Good experience all around.

all I want is my food that I ordered on my mobile. The person helping me was rude when I could figure out the mobile to find the receipt. it was sitting right there.

the worst fast food place ive been to ever with the most disgusting disrespectful people to ever been taken seriously to the point where their able to run a fast food store, this is the manager who was running window this night who completely doesn't understand how to do his job to the least point at that he completely can't take a order right or ring the order in right which causes everyone to be fucked during the time they have to work and help people out

I just paid $41 tonight when I went through the drive through and just saw when I got home that I was missing an entire meal the girl in the window that ran my card gave herself a $9 tip after i paid. my bank statement shows it's pending for 50 even. the young dark haired girl in the window, you are entitled and a little thief in fucking pissed and calling your manager in the morning!! I'm sick of being taken advantage of!

my daughter and I went thru drive thru around 8pm on a Saturday night and we ordered a coke and strawberry lemonade with our meals and when we pulled up to the second window they handed us a dr. pepper and cherry coke... we were not upset by that we were upset by the young man handing us our drinks.. when I said we ordered a coke and not a cherry Coke he yelled WHAT and shut the window on us and proceeded to ignore us. customer service with this young man was rude and immature. I wish we caught his name and next time we will and I will report him inside not just on yelp review.

Can never get the order correct super slow non carry everything wrong with american business

Waited 30 mins on a Tuesday night in the drive thru. New management needed here, still busy so people still come here and waste their money.

DO NOT GO HERE! Months straight no change. You sit and wait for 20 minutes in line. Will get cold food and will get the wrong food. They can't get it right just go somewhere else.

All the food was cold and waste of my money. Inside was closed so you would think only focus is drive through nope they still messed it up.

Food is typically decent, restaurant is clean but be warned you will need a minimum on 30 minutes to get through drive through. No idea why they built a second drive lane and have never used it. Staff seems decent so maybe it's a staff g issue.

Id give zero if I could they are pretty busy but breakfast is slow and I was charged for a large but the only thing large was my drink? They I called she refused to give me her name and then turned her phone off

Service is as so bad, it is genuinely hard to believe this place is open still. Serious change needed in the way this place operates.

It's sad that businesses like this have gone such downhill. The late night employees are lazy, incompetent, and will just get your order wrong anyways. My most recent experience was going in around 9:00pm, myself and my fiancé were the ONLY ones inside trying to place our order, and we stood there at the register for close to 10 minutes before anyone told us that they're "only taking orders at the kiosk." Mind you, I made eye contact with at least 4 different employees, all of which were just standing there doing nothing.

I can't figure it out. If they get 2 star ratings from everyone, why is there always a line?!?...As fast food goes. It's Wendy's....and it's pretty good - at that...and I've never had a bad order...True, some of the other critical critics have a point. Why put two lanes in if you dont use them?...Although, labor is tough to come by, these days....

There was a bit of a wait but nothing unbearable and Debbie made it well worth the wait. She was incredibly kind and cheerful despite the craziness of being busy late at night. Thank you Debbie for being so upbeat and smiling, you don't see that often anymore but it definitely makes a difference.

Wendy's, it is pretty good for fast food and the chili is probably the best part. The service can be quick and tastes better then some places. The other costumers are kind of weird though. There are many characters you will encounter. For being fast food it is not that bad.

The service is obviously so slow that it creates traffic problems trying to get anywhere else in the shopping plaza. Not sure why anyone goes here... food isn't THAT good

Ordered a junior cheeseburger deluxe with no mayo and spicy chicken nuggets. Got a junior cheeseburger smothered in mayo and regular chicken nuggets. 0/2 items correct.

Typical Wendy's but due to the location it's usually very busy, even during non peak hours! This Wendy's sits in a shopping area with a TJ Maxx, Dress Barn and a consignment store (Plato's Closet)

Absolutely brutal wait to get food. Maybe it's time for Wendy's to fold? I really didn't want to spend my night here.

Baconator breakfast sandwich had one small piece of bacon. Two stars for the free honey chicken biscuit.

Ah fast food from Wendy's, predictable, accurate, incredibly slow, whether you wait in the drive-through or go inside. The orders are generally always correct without surprises. Service at this location is always slow. It does seem like the person on the register just started that day and does not know the menu or how to place an order electronically. Maybe this is some sort of Wendy's management thing, put the least experienced person in front of the customer. Everyone does their best and the food is pretty good if unremarkable. I truly wish they had an electric neon sign that says yes we have baked potatoes now! These guys never seem have baked potatoes; it's like oh a customer order baked potatoes but we're out, "it will only be 45 minutes." This location was scraped to the ground and rebuilt within the last year so the dining room is clean and the bathrooms do work.

I like Wendy's. This location is terrible. The second worst drive through in Denver. Why build a double drive through if you refuse to staff it? And since you do refuse to staff it, why not open the back speaker instead of the front?? I have literally never seen it open in the year I have worked close by. As I type, I'm in the drive through. Been here 17 minutes so far. Why do I come here? Sitting in the drive through again. 9 cars waiting. I ordered firehouse while waiting in the drive up line, went and picked it up and when I left the drive through was still backed up with the same cars. Terrible.

Waited in a 30 minute line tonight just for this location too mess my food up.... Isn't very hard to take an order and read the SCREEN. Tried calling and no one answers. They have 2 drive thru options but have only used 1 for the past year. Really disappointed in this location and after being a customer for so long it's B.S. that they are getting food wrong and don't pick up the phone....

This is the WORST location! You all need to get your act together. Soooooooo SLOW! Waiting in line for more than 40 min and the lobby isn't opera to serve customers.

This location is always slow, and I swear the sloths from Zootopia run the drive through. I never understood why they added another lane for the drive through when it's never open. The food is just ok. Fries are soggy and cold. The customer service isn't the best either. I do like Wendy's but this location is terrible. If you like waiting 20-25 minutes for fast food, then by all means, go to this location.

they just do not give a shit about making you food. do not go here. drive to a different wendys. you will get your food faster.

I will start by saying that I totally understand many restaurants are understaffed and doing the best they can. However, there are things you can do to mitigate customer's bad experiences. I am a Dasher and was picking up a door dash order. The app said to go inside and pick it up. The doors were locked and there was a sign saying drive through only. The only problem was the drive through line was wrapped around the building to the street. Probably 20+ minutes long. Dashers don't get paid wait times. So I knocked on the door and held up my door dash bag. The manager shrugged her shoulders at me and turned around. I saw an employee bringing a mobile order out to someone's car (which was apparently okay, but door dash pickups weren't?) And the kind employee let me in after I explained that it wasn't fair to make delivery people wait in a 20+ minute line for pickup. They should at least let us in to pick up delivery food even if the dining room was closed. The manager however was very rude and not understanding at all. She told me I wasn't allowed to be in there and that I had to wait in the drive thru. I told her no and that they should not make delivery people wait because we don't get paid to wait. She said I didn't have to accept the order. Well you don't know the situation until after you accept the order and you get dinged if you unassign orders after you accept them. She also said they were understaffed because 3 people called out. I told her to turn off door dash because given the WILDLY long drive thru line they couldn't handle the orders. She continued to be rude to me and ignored me basically while blaming me instead of taking responsibility for her poor management. The staff was so understanding and helped me get my order while the manager continued to be nasty to me and told me I didn't have to come back, to which I told her I wouldn't. I hope she doesn't treat her amazing employees this way. I was told by other dashers I met later in the night that this Wendy's routinely shuts the dining room and tries to make delivery people wait 20-30 minutes in the drive thru line for pickup. That is just not right or fair to delivery people who are paid per delivery not by the hour.

Couldn't resist stopping to take photos of what I always see now when I pass by the Wendy's 'I used to frequent' with the infamous 2nd drive thru 'ghost lane'. Now thanks to this remodel Wendy's clogs up traffic for other business in this strip mall and has officially lost several regular customers including myself as a result.

Does this location not carry honey mustard? Or is that just a word employees don't understand? Ordered honey mustard for my food at the speaker and it popped up on the screen as BBQ sauce even though I clearly said honey mustard and that sounds nothing like barbecue. I thought it might just be the system and I'd ask the person at the window when I picked up my food. I asked "is there barbecue sauce in the bag?" She replied and said yes. I said "oh okay I asked for honey mustard can I have that instead?" She throws another sauce in the bag and I drive home. Open the bag and it's another barbecue sauce she threw in there. Really?? Do you not care enough to listen or are you just fucking with me? Employees need to go through training again. Food is always good though.

There was a huge black hair in my burger and when I went to complain about it the manager with the cul de sac had a terrible attitude and didn't even apologize. The only woman with black hair in the back preparing food had her hair down. Very disgusting and it would have been forgivable as accidents happen but the manager didn't care and was rude

Extremely disappointed! Ordered food via Door Dash this evening. Everything was incorrect. And I mean EVERYTHING... contact door dash and they give a small credit on a $39 order. I have a house full of kiddos tonight and not a safe way to travel with everyone. When I called I was hung up on... 2x!! I know it was my order because everything was right as far as the sandwiches that were delivered, but why ask for special instructions if can't/won't follow them. I just wanted plain sandwiches... less work for them honestly! We will never go back to that place. And next time I'll just order some dang pizzas!!

Ordered a Dave's Classic, got to the office - it's chicken??! Only had 1 item and they screwed it up.

The worst ! Has two drive thru lanes but only one is used. Line is so long and people block the street which is a safety hazard. Horrible horrible Wendy's.

Food is always good but they are sooooooo slow!!! Do you not have enough workers or do you not know what you're doing?? This ain't no Chick-fil-A let me tell you

The worst fast food experience I have ever had. The wait is unbelievable. We ordered two items and it took well over 20 minutes to receive our food in the drive through. Never come to Wendy's.

Horrible sit in line for 45 min just to have the order wrong what a joke lark burger across the street is.... months later this location still sucks

If you want good food, do not come to this location. They must not be able to hire decent workers with all the trash moving up here, but still. Close the location or something, this is just ridiculous, or maybe make a test that applicants have to pass in order to work there. I think I gave our order then my wife gave our order, and the kid was either extremely stupid and didn't write it down, or the people in the back are extremely stupid and can not follow simple directions. I mean shit, it was pickles and cheese only, nothing else. But they dump mustard and mayo on there anyway... ? Seriously...

What is wrong with this location? The food - when I actually manage to get it - is fine. There's nothing wrong with the food at this location, but service is GLACIALLY slow. There's always a line at least 7 cars long in the drive thru. The line inside isn't much better. I'm not going to blame the staff - I'm sure they're doing their best with how few people are there. This is on corporate - HIRE MORE PEOPLE. You have a double drive thru and the second lane is always closed. You're a huge fast food corporation - either close this location or hire enough people to serve the load of customers this location gets. You can't keep a store open with half staff and customers (like me), walking in and doing a 180 back out the door as soon as they see 15 people in line. You're losing customers.

I like this Wendy's, even though I try not to eat fast food too often. The food is usually very fresh, and as I ordered it. They do a good job of keeping the place clean. Wendy's has the best value menu, in my opinion, and I love the cheesy burger things for a buck - I ask them to add lettuce and tomato and that makes it more filling and more than just cheese and meat. The drive-thru always seems to be packed, so just go in and order.

This place is horrible. Customer service was atrocious the girl said she was having a bad day and close the window on me. The manager during peak hours was in the office interviewing people. Food was cold Frosty overfilled in flowing in my car. This is by far one of the worst Wendy I have ever been to. I travel too many different states I will never be back to this place. The manager needs retraining his staff needs retraining and they also need to understand what they do which is serve fast food. If you are a fast food restaurant that has been around for many many years you should at least do food correctly. Took my food back inside got a refund and went to Good Times down the road their service was awesome and the food was hot and fresh.

Slowest drive thru ever! It's not just once or twice, every single time I come the drive thru line is incredibly slow! So annoying!

Super shitty location wise and cleanliness isn't their strong suit but it's the closest Wendy's to me and they cook my food to order 90% of the time so 3 stars cause it sucks but it works

I love Wendy's, but this locations wait time is absolutely ridiculous. Either hire more people or train your people how to work more efficiently. I had to wait in line for 30 minutes just to get my order taken.

Terrible experience. Came today, Saturday, so I expected the restaurant to be somewhat busy. Drive through was backed up so my wife parked and I went in. Took 30 minutes to get my food. And then it was wrong. I ordered two number 2's, medium with frostys, and a child's chicken tender meal. I received one child's frosty, a small frosty, and two small fries. No kids drink. My kid was so upset in the car that I didn't ask for anything to be fixed. Understaffed restaurant and people working don't move with a sense of purpose. Fast food isn't fast now a days..respect isn't either apparently. Don't plan on coming back but I do plan on calling higher