Wendy's

This is the worst Wendys I have ever visited. My first time I went inside and it was so cramped you had to stand outside while you waited to order. The dining room was a disaster. I went back because it was a new location and wanted to give them another chance and it was even worse, employees were extremely rude and they messed my entire order up. Month later the sign said it was under new management so I decided to give it one more try and went through the drive thru. i was begged for money multiple times while waiting to order (not uncommon for durham) and after getting my burger and fry I asked for a cup of ranch and was interrupted before I could even get it out and was told I would have to pay for it. As if I was a dummie for not assuming that at first. So they gave me ketchup instead and the outside of the packets were covered in old ketchup which got all over my food in the bag. You cant make this up, it cant get any worse than this restaurant. I don't think they even care. Avoid at all cost.

Had an attitude when THEY messed up my order. And my chicken nuggets has a weird white residue on it with a gum like texture. When I asked about it they said it’s nothing they could do because it’s normal.

Weird, I read the other reviews thinking they must have been one time issues. But sure enough, they gave me cold fries in my order. I don't think I've ever actually received a cold fry until today. It's not hard... You just throw away fries if you made too many and they've been sitting out. Only serve hot ones to the customers, right? The manager must just not care, or is trying to save a buck. Weird! Wouldn't go back here.

If I could give -10 stars they would get it. No lettuce for the burgers on Saturday at 3pm, horrible manager who sends new employees to talk to customers instead of handling complaints, fries cold and the grease was old, sweet tea was old and watered down, I sat in the drive-thru at the speaker for almost 10 minutes while waiting for untrained staff to get their system back up. Then when I asked for a refund the manager stated I would have to wait until tomorrow cause she didnt know how to issue them due to being new. Thenn the burger and bread was not fresh. I wouldn't give my dog a fry from this Wendys. Never again.

Why can I place an order in the app for pick up, select drive thru as my pick up method, arrive at the restaurant, wait on the drive thru line, just to get to the speaker and be told that I have to come inside to pick up my order "because it's not night time"? I need someone to explain to me in a way that makes sense how it's good customer service to make a customer wait in line, and then tell me that Instead of you taking a few steps over to another counter to grab my food, I have to drive all the way back around the restaurant, park and get out of my car to walk inside and then WAIT AGAIN because you don't even have 10 nuggets and a frosty that I ordered 10 minutes ago prepared? If anyone can manage to make this make sense I will change this review to 5 stars. I'll wait

Went through drive through I was told to pull up I sat outside for 15 mins just to go inside and the person that told me to pull up and they would bring my order out was sitting down and had forgot all about my order. Will never visit this location again. Horrible customer service

Food is Wendey’s, can’t say much else about that part. How are they out of Coke in the soda machine in the dining area? And Coke isn’t the only one that wasn’t working, there were several. I was hopeful that this one would be better than the one up on Duke Street, but not the case.

My expectations are pretty low, but this is one of the nastiest fast food restaurants I’ve ever been to. The staff was rude and the food was disgusting. Do better.