Wendy's

Valeria was the BOMB! When I walked in, she had a smile on her face she’s quick she was attentive. She repeated back my order. She told me she will let me know when my order is ready. food was hot and delicious.. only negative thing I can say is I only ordered one cookie😂

First, the staff was courteous and accommodating. They were great. However, unfortunately I cannot give more than one star due to the two homeless men who came in a laid out on the seating for 6 people. 1 man per seating section. Had to sit around the corner in an uncomfortable seat. The homeless people did not buy anything and stared at the paying customers. The condiments section was bare and there were highly manage locked bathrooms- not because the staff is inefficient - the staff clearly cares about the customers. This is due to the derelicts affecting this particular location. The staff cannot deal with this uncomfortable situation. Many years ago, I use to live in the area and visited this location. Wow things have changed drastically. I hope the staff keeps their head up and keeps doing their best. The situation with non-paying visitors really needs a solution. Very sad to witness.

AWFUL! And I am not referring to the food. I have realistic expectations, I'm a reasonal person with reasonable expectations from these types of establishments. And don't get me wrong, fast food is often my guilty pleasure. I don't expect anything to be exceptional from any Wendy's - when I order fast food, it's a last resort. However, this particular location is an abomination to every other fast food establishment on the face of this earth. The employee's, the service, and especially the management, are a complete disgrace. 10/10 do NOT recommend

They don't even deserve 1 star me and my family went there last night and the boy who took the drive thru order was rude and didn't listen one bit. All of our meals were large and we were given only 1 medium fry and and i told them how i wanted my burger just plain, well it came fully loaded with one of foods I'm allergic to. So we were missing a large fry and they didn't get anything right. If you don't want to waste your money don't go here. Worst service ever. He cared more about who was texting his phone than taking care of the customers.

Hell if I could have given it a -0. I came here this morning at 7:30am , not thinking that the lobby would be closed due to the hours of operation being plated on the door saying 7am. But , I arrive to the facility and of course it’s closed , the lady is just sitting on her phone in the lobby. I ask her what does the lobby open through the glass window she says signs to come through the drive thru. So I proceed to ask the same question and she points up 8 fingers. Why do you have a picture that says 7am but your staff at Wendy’s is saying another time frame. Please get this together due to people having to get to work as well. If I would’ve known that the lobby was closed ( no car btw) I wouldn’t have stopped and wasted my couple minutes. This is a problem. Another thing , your staff sucks. It doesn’t matter if you change them , train them , or replace them they suck ( esp in the morning). Food good though can at least say that.

To be honest they had a new girl at the register, she was a little slow but very polite and scaredvof making a mistake on her first day. She took our order and delivered it with ease, the order was hot . She should make a great hostess one day.

That was the hardest chicken I ever bite into. That means the sandwich was lying for over a long time, which can cause food poisoning. I would hate for you guys to go through the health department inspection, and they found out you guys are serving well over due food to your customers and getting them sick.

I flippex burgers for 3 years at a high volume drive through only burger place. It's not that hard to NOT way overcook the fries, so they're edible.

Well shame on me for thinking I was getting something amazing for almost 6$ and medium not even large this caramel chocolate fusion frosty is trash and it's super small the audacity of Wendy's to charge so much I could have gotten a caramel frappe for less and large. PLEASE Don't Waste Your Money on this it's disgusting and definitely not worth the money. I'm so disappointed I knew when I seen it I should have just gotten my money back

It's 11:06 pm.. I'm already mad that I got hungry this late.. then the lady at the window tells me I can't order bc they are going through a shift change and they can't take orders this late?? Ma'am do you want my money or not??!!!

The service is so bad, I go back because they forget my fries I saw them taking the fries out of the fryer and the cooker Hispanic she didn't add the salt I had to tell the black lady at the front she look at me like I did something wrong when they forgot my fries and they don't even wanna put salt to it

Foods was horrible and the place was dirty water and soda was all over the floor the drive was not working definitely the worst fast food in that area.

I was food poisoned today with dave double and nuggets...i went to inform manager about issue about 8 hours later and she was more concerned with receipt rather than contaminated meat

I just went through the drive thru 12:25 am, there was no other cars there. I received my food drove home, I received the wrong burger and am missing the nuggets from my meal... Bad order accuracy. Its very late to be driving back at this time. I tried calling but it just rung forever. The burger I picked doesn't have bacon ( Im muslim) very upsetting.

I had ordered via the mobile app and waited in a line of about 5 cars and they took about 20 mins to get to me. When I finally get to the window, I didn't even get a greeting and immediately told me my order is $19 which I had to remind them I have a mobile order. I hear the clerk scramble and come back to me saying "no chocolate frosty, just peppermint." I guess I had no choice now but I let that go. I received my meal about five minutes later with the person behind me raising his hands at me like the delay was my fault. I got home five minutes later and notice that they missed the nuggets of my Biggie Bag. At least there was BBQ sauce? If that was not bad enough, the burger had watery tomatoes like it just got washed AND the lettuce stem ticker than my thumb. Unbelievable. I order from other Wendy's and this is not the first time my order got messed up from this specific branch. I'll take a longer drive to the other Wendy's down the road because they always have their act together.

This location has to be one of the worse ones in Houston, the drive thru is hardly ever open past 11pm and customer service is horrible EVERY TIME I've been. Avoid this location

Food came out hot and fresh, the customer service was very good and they went out of their way to help me. The ambiance of the place was very clean, I felt safe and happy.

Last night I went and they gave me and my girlfriend food poisoning. I been trying to call all day but they have been declining my calls. Would not recommend going over night.

This lady in the drive thru just now was so rude to ne for no reason and didn't even understand what kind of order i repeated the order like 4 times. Isn't the first time she's been an absolute a hole to me and im sure other people. I would avoid going here

Seriously Wendy's? I ordered this baconator baked potato through door dash and this is what I got shame on you Wendy's for messing people's orders

Terrible service and it takes for ever to and get your food. They need to get new management and retain there employees

Every single time I come here for a burger I tell them no cheese. And EVERY SINGLE TIME they give me cheese. I love Wendy's but hate this location. Waste of time and money!

Decided I wanted Wendy's and got there at 11:00pm to see a long line outside, didn't matter so I decided to wait. Got to the speaker it was 11:28pm to see that the speaker was broken and you had to order at the window. Didn't matter so I continued to wait. Finally got to the window at 11:58 pm for the girl with the curly hair and glasses to look at me and finally at 12:00 am say its too late. I tried to tell her that we have been sitting in the line since 11:00pm and she shrugged her shoulders and said it's too late and they are closed, turned her back and started laughing and giggling with another employee. If this is the kind of employee's that Wendy's hires to supply customer service then they need to be fired. Someone could have came outside and said they were taking their last orders, or you could put up a sign saying last order at "X" time. The speaker being broken is not a fault of your customers but an inconvenience provided by you! I hope to hear from you all to rectify the rude behavior of your employee and the poor customer service she provided. P.S.- for anyone thinking of coming here, save your money and go to whataburger, burger king or McDonalds. Its not worth it!

Location is very slow and staff is rude. Every time I go I get the same rude service. I try to use my coupon and they never will take it, either I'm ignored or told the code doesn't work but literally every time my order is incorrect or the service was horrible . Please save your money for a fast food place worth the wait

My food was hot and fresh. My only complaint is that they put onions on my burger after being told that I wanted them off.

Jessie and Team were great while being short staffed. girl with red jacket would love to return.

This store actually is not busy. But the manager and staff are not trained properly to handle the orders coming. Especially, delivery orders are always stacked like hell. It's just about how to organize and settle the things. The management here is hell. Hey, fast food now are everywhere, no need to support such businesses like this ! Waste of time!

Food is Wendys....very busy @ lunchtime ....but a homeless bum was sleeping in one of the booths.

Ordered delivery from this location, through one of the national delivery services, embarrassingly agreeing to pay ~$35 for ~$20 in food (restaurant fees, delivery service fees, and driver fees). Receive a call from the delivery driver, saying that the restaurant will not release the food to the driver, because it's not completely paid for. I don't know if this was a restaurant issue/scam, delivery service issue, or driver issue/scam, but no I will not give you my credit card number over the phone. Scratch that delivery service, and scratch the restaurant. "Y'all can eat the food, I'll just cancel the order with the delivery service."

They don't give out receipts with every order. Their combo prices are high. Upgrading is expensive. Their portions are small. They didn't give me correct change. Customer service is terrible. Employees socialize with each other when they should be working. I would not recommend.

food is super good and team is helpful and were nice to me. My Favorite order is the baconator meal

This location is convenient off of Westheimer. Placed my order for a quick drink that came out to a cool perfection. The new lemonade drink is fresh an fairly priced.

Grilled chicken sandwich was horrible, they only gave me on little piece of lettuce with a splash of Mayo never again.

I never liked price gouging and they definitely do it, 13 and some change for a medium burger, just down the road it's 9 that's ridiculous

Their closing time says "1" I've been here twice at 11:30 .. on two occasions an each time i was told they were closed ... if you close at 10 maybe you should change your time an stop having people waste their time i hate a restaurant that closes whenever they feel like it or people don't feel like working .. HIRE SOMEBODY ELSE . 0 stars will not Come back

Surprisingly long waits and very inconsistent service. I used to swing through the drive thru, but I've learned to avoid getting caught in that half hour long trap now. It's better to run in and out if you can. Once the lobby closes, it's not worth waiting in the line with several other open late drive thru locations nearby. The food usually comes out hot, and the renovations have made the place look much better than before, but I'd say one out of every ten visits you will find that they randomly swapped out an item or got something wrong, but they are good about fixing errors.

Longest drive thru ever!!!! But it's new inside now and they have a fancy drink machine! I hadn't had Wendy's in a long time.... and I was definitely left satisfied after leaving there!

Everytime I go to this specific location ( the only Wendy's I go to honestly), they always serve the food not "freshly dropped". Especially the nuggets and fries... the frosty tho?? if they messed that up, it would crush my world as that's the only reason I go to Wendys now.. the food is 2nd..

food is delicious, but cashier is a thief. give her a 20 and she does not return proper change...keeps at least $5, and when you try and discuss it with her, she turns her back on you or walks away.

They're supposed to be open until 2am I went to the drive thru at 12:30 and I kept saying hello for a couple minutes. As I drove to the window they turned off all the lights. Wtf?

I ordered an apple pecan chicken salad and there was not one single pecan in the entire thing. Sometimes I order from the little cheap value menu and I've noticed that the burgers are always so dry. The employees are always friendly and it's always clean inside. I just wish the food was better quality.

If you want your food cold when it's supposed to be hot than this is definitely the place for you Horrible service drive through takes forever inside is filthy I would definitely never return to this particular Wendy's I advise the same for anybody who does not want horrible food or horrible service or be worried about the cleanliness of of their kitchen

Worse wendys I ever been to, this was my first time and last time coming to this location. I mean if you don't like your job then go somewhere else and work. Cashier was only standing there didn't even greet or anything. Putting orders through the computer is not that hard smh... once my order was ready didn't even bother to tell me he just stood there! Just close it down already!

Seems like they have changed management and since then the service has deteriorated. I hate to say that because I have been coming to this location for 7+ years and have ALWAYS been happy till the past 6-9months. Makes me sad bc I love Wendy's, but I've lost patience for the bad service, food and unpredictable closing times. Need to find another close, quality location. Wish me luck.

The new renovations make this Wendy's look like a Space Station! I love the new look! The new high tech soda machine is also a bonus! The Gouda Chicken was great! I can't wait to try new item!

Very good chilli.add cheese and onions for 20 cent extra and ask for crackers and hot sauce

People are right about the new insides! Looks really futuristic. I'm glad I stumbled upon this just because I needed to use the restroom due to the fact that the nearby ones were out of service. The worker was nice to me than usual! And I got my french fries with no waiting time!

I have only dined in here once, I'm usually stopping in to pick up food on the way to or from work. In general I am not a big fan of fast food, for obvious reasons, but something about Wendy's always pulls me back, or rather, doesn't send me running, swearing never to return. I actually like their spicy chicken sandwich. It's not really spicy, though perhaps to those who don't really eat spicy foods, you might find it a little spicy. Service here is usually pretty good, with only the occasional unenthusiastic worker ( curt, rude, not friendly). I've never had to wait very long for my order and I'm usually there between 4-8pm, depending on what workday it is. I've never had a problem with my order being incorrect.

Didn't even get to eat because the drive thru line was non-moving. I sat in line for 10 minutes without moving. There were three cars in front of me and three behind. I was in a place I could leave the line so I did. Not sure if this is a regular thing, will probably try again one day since it's right down the street but I've never had a longer wait in a line before. Wendy's is usually one of the better drive-thru fast food places but not this location or not this day.

I am very unsatisfied with their service. I asked for my order to be hot and fresh, but got the opposite. My order was Luke warm and the pop was over carbonated. And for a plus the management needs to step up their game. The lady who attended the window was very rude, just poor customer service. I told her thank you and she ignored me giving no eye contact. I believe she was the shift manager. I will not be returning for sure.

Very fucking rude! They tried to over charged me for lettuce and then didn't even put it on my burger!!! They have new management and new employees and they all suck!! They have a fat ass manager that's always with a attitude . On top of that of that the intercom is broken with a card board inside really how ratchet is that u don't kno if it's works or not. If I were you I would go further down westheimer to another Wendy's unless you like to b over charged and people being rude all the time!!!!

I will never understand why people get jobs in fast food just to have an attitude. I don't eat at Wendy's I only come for the lemonade/limeade. Today, I go through the drive thru and order a limeade because I noticed it was $.30 to .50 cheaper than the lemonade on the menu. So, the girl reads the total and I was like the menu price says it's different. Now, I was okay paying the $2.79 for the medium it normally is for the strawberry lemonade. But, the limeade was $2.39. So, I told her and she was like it wasn't. So, I took a picture of it as proof and ask to speak the manager. I drive around and there's the manager with a whole attitude saying it's $2.79. Show her on the picture where it clearly says $2.39. Gets more frustrated and was like I charge you for the small and give you a medium. My thing is at no point did I catch an attitude. If you're not happy with your job, get another one.

It is Saturday at 9:50pm at drive through and to all the cars like myself they say they are closed! It's Saturday for goodness sake and not even 10. What a dump

I really enjoy Wendy's. I found myself going more often since they introduced the 4 for $4 deal. However, don't come to this one. I live two blocks down and have stopped coming. The drive thru is way too slow, the orders are almost always wrong or inconsistent and it is a pain trying to have them refund or correct your order. Also, they never seem to have a clue about the mobile coupons when presented. I'll take my business to McDonald's across the street.

COLD burnt hamburgers. They don't clean the grill which is why the burgers are so salty. Workers stand around joking and laughing. No one really works or takes any pride in their job.

Highly recommend the broccoli and cheese potato! Always hot, fresh and prompt. I love Wendy's!

So my wife and I decided to make our night a little easier for dinner by going to grab some fast food. Considering Wendy's it's close to where we stay we decided to go and grab something to eat from there we get to the menu and notice how good the barbecue cheeseburger looks on the menu. Loaded with fried onions and topped with pickles and with so much barbecue sauce that it drips out the side of the burgers. My wife and I seen it and instantly knew what we wanted for dinner. After we waited in line for 10 minutes before we got are food. We munched on fries on the way as I mouths water up to devour The Barbecue cheeseburger when we get home. As I walk in the house I sit on the couch turn on Netflix I reach in my Wendy's bag grab my burger excited to have the barbecue cheeseburger I seen on the menu taste in mouth. I rush to unwrap the burger and take a huge bite and instantly realized it didn't feel like I was tasting what I seen on the menu. So we both open the buns and this is what the Barbecue Cheeseburger looks like at this location.‍ Guys if u had a hard long days work and u and your family doesn't feel like cooking and want to grab so fast food to enjoy for the night.. IM TELLING U NOW THIS IS NOT THE LOCATION. If it looks like this trust me u would be disappointed ‍