Johnny L.
Yelp
First of all, I'm a fan of Wendy's in general. I happen to live about a half-mile south of this one, so I was happy when a location opened up so close nearby. The novelty soon wore off.
Go inside. Look at the waste receptacles near the soda and lids are located. There's still dried ketchup there, maybe from when they first opened.
The trash cans are always full. The presentation of cleanliness in the customer area isn't important to them. One can only imagine what goes on where the customers can't see.
Go through the drive-thru. Ask for ketchup, and be told that they don't have any ketchup. A burger place that can't be bothered to stock ketchup doesn't exactly inspire confidence in the about-to-be-eaten sandwich.
It's always something. I once went in and the guy in front of me received the wrong order. The cashier simply disappeared. After at least 5 minutes of no employee/manager appearing, I cut my losses and went to McDonald's - blah.
This last visit, though, will be the end for us. A woman ahead of us was complaining that her burger was cold. And that the last time her burger was cold from there, she got sick. Fast forward four hours later, and my burger-eating-daughter, who was the only one of us to get a burger, has finally stopped throwing up.
The staff is untrained and uncaring. It all starts at the top. This location's owner should be ashamed. The general manager should move on.
TL;DR do yourself a favor and go a bit further north to the Wendy's on Barry Road, or anywhere else, really. Just don't eat here.