Jennifer D.
Google
We have ordered online via the app several times and selected drive-thru for pickup. We have also ordered in drive thru, only to wait 20 plus minutes most times regardless of ordering method for food...at a FAST food establishment.
Today, however, was the worst experience yet. Order via the app and did carry out pick up since drive thru is always so bad. Still waited about 15 min for food. When we opened it up, there was ketchup literally all over both double stacks to the point you wouldn't want to pick them up, let alone eat them. Then, instead of 2 Crispy Chicken BLTs, we get cheeseburgers with lettuce, mayo and onion. We take them in and they give us 2 new Crispy Chicken BLTs while they get other double stacks...when we open them up...there was no bacon and no tomato but there was onion so no B or T in a BLT. 6 sandwiches all made wrong. What a waste of food. The Manager says everyone makes mistakes, taking no ownership that this is not just missing pickles. We are talking about complete negligence in reading a screen and preparing food according to proper procedures. This is careless, wasteful and unacceptable. The manager did prepare a whole new order, properly, however, it took 30+minutes to leave with the correct food order.