Michael Clark
Google
Got a coupon for a free small Frosty cold brew. Went in to redeem and since all three employees seemed solely focused on drive thru orders (at least, that seemed to be the message after I tried and failed to get their attention multiple times...), I used the kiosk to just order and ring it up as normal, then approached the counter, presented the coupon, and asked if they could take it off my bill. The employee I spoke to acted like this was some radical concept she'd never encountered before and told me that "wouldn't be possible" (what do you mean?? You're the business. Should just have to hit a couple buttons, surely). After a 10 minute wait, I'm finally presented with...a small chocolate Frosty---not the cold brew I'd ordered. I was so done with this place, I just said thanks and left. Thank God I don't come here regularly.