Wendy's

Walked in and immediately the women at the front counter was absolutely impeccably rude. I loved the part when i Asked if they could add a little brownie batter to my frosty and she just says "No".... while having a ugly smirk on her face. She wasnt wearing a name tag so I wasnt able to determine her name but she appeared to be wearing a manager's outfit. I dont know how she became the manager but, they clearly dont consider manners while hiring managers.

Too often when ordering chilli the crackers are missing even though they are automatically add in the app. Also this time the cup is not full, so even though I ordered a large I pretty much got a small and it was barely warn.

I remember when the square pattys here were juicy and good. Now they halfway taste rotten. Fry's are decent although the burger is the most important part and it's nasty! Quality has really gone down. Will no longer be eating here!

They need to learn how to get better at getting orders right or hire people that are actually willing to make stuff right instead of rushing to the end of your night cus you have 1 hour left Forgot my chicken nuggets on all my biggie bags

Just dropped over $50...Lobby was filthy cashier tried to give me the bacon jr cheese when I said jr cheese no big deal but 3x Telling her no not bacon just regular cheeseburger then they added mustard to it asked to remake they did tho arguing about it my grandmother's bun was still partially frozen. Night Manager is horrible blonde long hair extremely rude no hair nets worn by anyone preparing food I'm so over this location! Save your money pick different location.... No one who manages a restaurant should have that little of customer service skills even if it's just fast food

Definitely won’t be ordering from here. Downloaded the app. But seen we cannot set a pick up time. Lady I talked to super snobby. “Oh you want food. But don’t want it now” I tried to explain I was just ordering ahead of time. So yeah. I’m good. Not even interested will be deleting. The app. Sorry you hate your job lady.

Our food was good, our service (cashier working Monday, July 21, around 9pm) was super friendly, great customer service. Yummy food, friendly.

Doesn't listen to customers and drive thru is way too slow. Been waiting in line for 20min and the line has not moved one inch. Hell JIB can move faster then this with just 2 workers and a line going out to the main street

i like this place. plus we got to see crazy ppl order and the huzz. but they did forget one of our fries

Wendy disappointed me. Went there and got their special two bacon Junior burgers for eight dollars wasn't even worth it shredded lettuce, hardly any meat and bacon to top it off. It was cold a cold sandwich. I like a hot meal every now and then man when you go through a drive-through and they give you a cold cheeseburger that's really terrible. I don't know if I'm gonna come back.

Terrible service, I waited 10 minutes for food just for it to be cold and soggy, went to get it remade and waited an additional 15 minutes and workers had terrible customer service and a tweaker white girl with black teeth gave me a sassy remark and said to go to my car

I usually like Wendy's but not today! Ordered a double cheeseburger and got a single cheese instead. I know I should have returned it but used the drive through and by the time I looked I was already home. Anyway, my fault for not looking immediately. I should have especially since the person handing me the bag didn't seem interested and looked bored and upset. Won't go back after this experience! Not friendly at all.

THe food was overpriced - the lobby was a mess and the burger was disappointingly small.

Rebba went above and beyond with her service for 4 obnoxious and very hungry adults after a concert. We were very grateful and thankful for her!

waited in line for over 30 min, took only one order like every 5 minutes. was only 8 cars a head of me

Standard Wendy's fare, always solid. I've eaten here before but never reviewed . . . . . . yesterdays Costumer Service was outstanding; very helpful to a disabled man with a cane during lunch time. Outstanding! I should deduct a point for it's access . . . nice big parking area, but access from N. Division and exiting from the Drive-up must be done carefully, very tight.

I ordered a Chicken Asiago Club Sandwich. Dry as a bone and difficult to swallow. I think they cooked this at lunch time, wrapped it and stacked it, because it was almost inedible at 6:45pm. I wanted a crisp, juicy chicken filet sandwich, and I got something close to dust, and it was expensive dust for fast food. I last ate at a Wendy's in 2001 and I should have stayed away from this one! Natural fries were crisp, hot and delicious. Service was fast, but gee whiz it was cooked hours ago.

We had the absolute worst experience I've had in a long time at this Wendy's today. I thought I'd make things easier on the staff and myself by making an online order. When we got to the drive thru, they told me to pull through to the first window to verify our order. We sat at that window for almost 10 minutes while the gal awkwardly didn't look at us, talk to us, or acknowledge us. Finally, she came to the window and said "I said go to the second window". Mmmmkay. We then got our food. The young woman at the window passed us our food and said "sorry I bagged it weird. But I promise it's all there!" It wasn't. Not only was my burger not in the bag, but the burgers my wife and son ordered were wrong. I'll literally never come back

The lady at the first window tonight was the sweetest lady in the world. Not only did she make all three of us in the car smile and laugh, but she gave us road condition warnings before leaving. I wish I got her name. She is a saint and for that I'll be back!

I find it sad how Wendy's use to be great food was now I went few days ago wait 48min only reason I kept track of time was I was late getting my kid when it should have been a quick grab. When I gotten my food not only was it cold but the tomatoes had mold on it, and it was gross waste of my time and money. I called to tell them what I discovered and they said "sorry" that was it not "can't we make you another?" Nope nothing. Not eating at any Wendy's anymore just sad they are now nasty when they use to be so good.

Now, they got my order right, I'll say that. that being said, the staff seem irritated with me when I was ordering. The trash can was overflowing. The staff were audibly arguing with each other constantly. Honestly it was distracting.

ate here for the first time. we liked. fast . tasty. Unlike other fast foods, you see what you are eating. service - fast and polite the atmosphere is pleasant. soft music. moderately muted. tables are clean

You'd think after many attempts at the Division location I would've learned by now. I've received the wrong order multiple time, they would forget to give me my drinks on multiple occasions. They give attitude when you ask them for things you've paid for that they forgot to give you. Interior is quite nice after the renovation.

They forgot half my order and made me drive an extra half hour back to get what they forgot and customer service skills weren't available very disappointed.

Terrible experience. One hour almost in the drive thru. No apologies for the wait, no potatoes left and told me I could wait another hour for the fries. If I was a manager I would be upset. The chili I ordered wasn't filled to the top and there was no cheese, onions, etc. This place needs training and more employees.

This is how awesome the night crew is sat night 3/20/2021 it's not the customers fault you can't get orders right not a damn thing was right and the so called manager was extremely rude and played stupid. We love Wendy and will not be going back to this location

Honestly I would leave zero stars for my experience or lack of. I went up to order at the drive through around 750a and got no service. You could see several staff in the building, and none of them were even acknowledging the drive thru. The sign clearly says drive through opens at 0630 and there were no signs stating a reason the drive thru should be closed. Very inconvenient and frustrating

This place is terrible. Almost always slow. the final straw was when I attempted to order breakfast recently. I arrived at the drive thru 17 minutes before they stopped serving breakfast at 10:30 AM. There were 4 cars between me and the speaker where orders are placed. One of the people ahead of me go tired of waiting and pulled out of line. It took them 22 minutes to take three orders. When I got to the speaker, I was informed they were no longer serving breakfast. I did not want lunch. At this point I was trapped in line. After another 15 minutes I finally made it to the window and could leave. I thanked the drone at the window for wasting my time. He then proceeded to call me an asshole. Which makes total sense, as he obvious,y didn't like attention drawn to their terrible performance, or indifferent attitude. After I drove away, I looked up the number for the local franchisee and called them. I talked to a receptionist who took down my information and promised that someone in authority would call me back. I never received a return call. I will never eat at Wendy's in Spokane ever again. Neither should anyone else

Awesome service. Even at midnight, both of the people that served me in the drive through were incredibly nice, and made the end of late work night much better. If you need fast food in the area, definitely a great option. (Honestly service was so good I reviewed them on other sites too)

Hot spicy nuggets, frosty, chili - all terrific. Big fan of Wendy's. One of my favorite places.

Filthy restrooms and kitchen area! Almost lost my cookies when they picked a burger off the floor and slapped it into a bun! Disgusting! Will never eat there again!

When we walked in we could tell there was some tension with the employees. After we ordered and we're waiting for our food, a man at the counter waiting for his food walked in the back to talk to a cook, so the manager approached him and told him he couldn't be back there when off duty. He didn't seem to even acknowledge her. No one was listening to her and she walked out the back door to take a break, At which time the staff proceeded to talk about her, so unprofessional and I felt very bad for the manager. I hope someone puts this staff in check to help their managers out.

Just went in and ordered a 6 piece spices nuggets and a large nuggets. Took several minutes to even be acknowledged, then another 10 minutes during which time my nuggets were sitting in the box off the heat lamp. I now get to microwave my nuggets. Thanks for that guys.

Came in here for a quick lunch since it is close by too school. Clean establishment. The cashier was friendly. Soda machines are nice and I was happy with the quality of food. I knocked a star off because my fries were slightly burnt. Otherwise, great Wendys location!

I had their new chicken jalapeño sandwhich and it was actual garbage. It tasted like someone farted on it

This Wendy's should be the training grounds for all others. Greeted very courteous and professional upon entering. All employees were very helpful and friendly. The store is clean and very well organized especially around the condiments area and drink machine. Very very impressive. Keep up the great work! Oh and food was well prepared and excellent.

I went to this Wendy's today to grab a quick bite, I ordered a meal and they forgot to cook my burger and fries when I pulled up to the second window. They had to quickly make it and when I got the burger it looked like they had smashed the burger... tasted horrible.. there were accidentally French fries placed in the burger and the bacon was burnt to crisp

I have eaten at this location two days in a row, the service is phenomenal here. The food is outstanding. I definitely recommend coming here if you are hungry! Thank you for the great service!

Is it true that Wendy's is only located within Washington State? AND only plays Christian music. That was the case when i went into the Wendy's in Wenatchee but i have only gone through the drive thru at this location. I always order their spicy chicken salads and their sea salt fries and i love it, every time. It's basically a see one seen them all setting so that's all i gotta say about that.

Wendys in spokane I no longer live in spokane but when i go on a trip there i always go to wendys at least once because unfortunately there is no wendys in walla walla and i am a picky eater anf this is one of the few places i go to eat What i get there French fries 10 piece chicken nuggets (with barbeque sauce) Vanilla frosty Chocolate frosty Large sprite I will now rate wendys by these stats Food: 10 Drinks: 10 Service: 10 Friendliness: 10 Speed: 10 I really want a wendys in walla walla

I went here because I wanted to try spicy nuggets the older lady with glasses on counter was clearly high I had to repeat my order 3 times and confirmed with her that I wanted spicy nuggets and my food to go multiple times and she still made it dine in and regular nuggets no one in this establishment is following COVID regulations I know this because I work in fast food my frys were so undercooked it was disgusting. No napkins in the bag. Worst experience

I absolutely love it!! Very cheap and close. I love their chicken nuggets and sea salt fries. Not to mention their current 50 cent frostys are to die for. I ordered 5 all to myself. I mean where are you gonna get 50 cent ice cream anymore? You just can't beat them. I wish they'd add another location to airway heights but I'll take what I can get.

Ordered two large chili's with cheese, onions, hot sauce and crackers to go. Got home NO HOT SAUCE, and no beans in the chile. This will be the last time I shot at this Wendy's. There is no excuse for this except for greed. And you know what, Wendy's is the first business I have dealt with in 65 years that emailed and called me to fix the issue. I still love their food.

Worst service. When i asked a question about something being rung up wrong as i didnt recieve a reciept he gave me some line of crap about where it was rung up. I willlll not be back.

Came at around 11 and ordered the 4 for 4. They had to wait for the meat and gave us all free frostys!

Love this place! They almost always get my order right the first time. The food is outstanding as usual. I love the coke machines and options. The 4 for $4 is a good bargain too! Thanks guys for allowing my family enjoy your restaurant!!

I've been to this location several times as a GU student and recently since I still live nearby. It's average in about every way. Service is ok, although it can be slow if you decide to dine in. Location is it's highest pro since it's right by GU and a block from the Division St bridge. Food is usually consistant, however there have been a couple of times the burger patty was old. I suppose you could return it to the front if you are dining in.

Shittiest ever! Pink burgers... Salted burgers. Unsalted fries. And there was mustard on our burgers.. Wendy's doesn't do that unless asked. It sucked.

I like this location as it it convenient and the food at wendeys is good.

Poor service. They messed up my order and the fries are way too salty. It wasn't very clean either.

I came in during lunch time the team was great and fast! And I absolutely love Trudy! Sweetest lady I've encountered!

Went for lunch today and there was a bit of a line. The line moved through pretty quick. My fries and burger were given to me at the proper temperature.

I'm writing this on my way home with cold food. Why? Because after paying $25, they forgot a hamburger and we had to go back through the drive through to get it. They were busy and it took forever. We wouldn't have waited so long to actually go through the first time, but we like or liked wendys. The girl we talked to was super friendly but there was another woman that basically tossed our burger out the window. Oh wait she did it two times. She did the same thing the FIRST time we went through. There was a gentleman that was really nice too. Some people are meant for customer service jobs and some are not. How do I know? I work in customer service. Thanks wendys for chilly food

Consistently the wrong order is given out. Not only is the original order wrong, but there are other items handed to us that we didn't even order. No ice in the drinks either - so I am assuming the ice machine is STILL broken after my last visit 3 months ago. So long Wendy's. You used to have quality food and staff. Apparently that is not true any longer.

Great service but the food is inedible. I finally found a fast food worse than Jack Box. The Dave's Single was pathetic, small, bad smelling, hastily slopped together tasteless wilted over processed dog food. Sorry Dave, the corporation has ruined the high quality you strived all your career to maintain. I predict Wendy's will be the first chain to go under, followed quickly by Carl's, then Jack Box.

If they allowed NO stars this place would get NONE! They used to be great but lately they are going down hill fast. One employee in particular is terrible. Her name is Rachel. I thought she might be having a bad day the first couple times groaned and rolled her eyes when I ordered a salad without the apples and cheese. But this last time she took it to a whole new level and she threw in grunts and whatever. I had to tell her three times the order was to go and when it came out she started putting it on a tray and I reminded her in a calm voice that it was to go and she snapped whatever and threw it in a bag the fires were upside down and both fries spilled out, While I was waiting a guy came up and ordered a large fry and put a 5.00 on the counter. She groaned rolled her eyes at him and said don't you have exact change gees I have to open the till. As I was leaving she told the guy just a damn minute when he asked how long the fries would take. The food was not up to the usual standards either. The chicken sandwich with my order was like eating a tire....hard and rubbery like the grilled it in the microwave. I gave them several chances but I won't be eating at this wendy's any more.