Barbara K.
Yelp
In my quest to secure 6 West Elm dining chairs (Rustic/Acacia), which I learned have been discontinued, I spent hours calling stores across the country. I managed to secure four chairs from San Diego and Houston. Today, Andrew at West Elm on Walt Whitman Road, NY confirmed that his store has two and he would have them on their way to me. YAHOO...! Staff at each store have been courteous, responsive, and--if they didn't have what I was after--they took time to direct me to locations that might have inventory.
One thing that was frustrating was that, with the exception of one store in Mission Viejo, CA, others who had inventory wouldn't ship chairs that had already been taken out of their original box (and the box had then been discarded).
Bottom line, by next week I will have all 6 chairs. This has been a challenging, but worthwhile, experience.