Julia V.
Yelp
I grew up with this bagel shop and have loved their bagels however as i venture back to it for two breakfast sandwiches, the employees are always polite and nice however everytime there is an issue it's because of one of the managers being unprofessional and rude (everytime I shrugged it off). I had politely ordered two breakfast sandwiches for me and my mother. Everything was fine until they had told me my order was ready. After asking if it was good to go by asking one of the girls who confirmed, I had left. I had gotten home to realise that one of the sandwiches was missing. No problem I went back, when I politely and understandingly went to the counter and had said politely said (wasnt upset and i worked in a food place so i had no issues) "hi, i believe you forgot to add one of my sandwhiches to my bag" the manager while running around snapped at me saying "you mean you forgot your sandwhich" I was shocked at how unprofessional she was even when I was polite and was very friendly. I had gotten my sandwich, one of them didn't have ketchup or salt and pepper even when they asked me twice and I had said yes to the condiments(always happens I don't really mind). Never again will I go to my childhood bagel shop heart broken :(