S N.
Yelp
For your wallet and peace of mind, STAY AWAY from here! (I would give them a negative-starred review if I could.)
Update (March 10th), after finding the Y's reservation email online last night, I contacted them directly and received the most unhelpful answer (see pictures attached). 12 days after I moved out, they're refusing to refund me because they accused me of not taking this matter to a manager, even though I called the department the front desk person referred me to on the morning before I moved out, TWICE, and left messages that got ZERO RESPONSE in all this time!
They characterize sleep interruption as a non-emergency even though providing a place to sleep is literally their business and made NO attempts to better the situation when I approached them, before and after I moved out. In fact, as I wrote in my original review, they told me to expect noise (interior, not that from traffic) as early as 5am and the front-desk person did not know their quiet hours. That is HORRIBLE both for both their temporary (i.e. hotel guests) and permanent residents (people who are down on their luck and have no other place to stay)! This is a complete SCAM!
I checked in at this Y on the 25th of February, then felt compelled to leave on the 27th because not only did the front desk not address the fact that a group of French lodgers carried on a loud conversation in the hallway from 7am for more than 30 minutes, he told me that I should expect to hear loud noises as early as 5 am and that he did not know what the hotel quiet hours are. For those, he told me to call another department to find out, which I did, twice (first about the noise problem previous to going to the front desk, then to ask about their quiet hours), and left messages to which there was absolutely NO response!
Now, being knowledgeable about Manhattan traffic noises, I specifically chose a room with an interior view during the reservation process. So, not only is being woken up by early-morning hallway noises a big no, no, that the Y's staff basically told me to expect worse and can't tell me their quiet hours (which I thought every hotel has to have) were definite deal breakers.
Since I had booked the reservation through Hotels.com, I followed the instructions of the front-desk person to call them about getting a refund, which Hotels.com told me they could not do, unless they hear from the responsible person at the Y. Guess what, it's been more than 11 days and they've yet to hear back from the Y, and I am forced to stay elsewhere while losing close to $1,000 over this stay (the initial reservation and the $10 extra per day that the Y forces you to pay for their exercise facilities, even if you don't use them, making them one of the most expensive gyms in New York, if not the world, with an annual fee of $3,650).
While this is the first time I've stayed at the Y, I've had pleasant experiences previously using their exercise facilities in other cities. So, imagine my shock and disappointment realizing that the people working at the Y are acting like scammers. What kind of "Christian Association" treats their customers like garbage and then take their money? (With all the news about religious-organization's sex abuse, I guess I should be happy that I wasn't sexually assaulted in the process.)
In any case, let me not paint everyone with the same brush, since most of the people I interacted with during my brief stay were pleasant. At the same time, if this is how those who are supposed to be in "positions of responsibility" treat their customers, by ignoring repeated calls and emails (from one of their booking agents no less) about getting a refund for unused nights where the customer felt forced out, then those nice people who work there are going to lose their jobs from a lack of customers. (Under normal circumstances, maybe being in Manhattan will prevent demand from dropping too much, but this is the age of COVID-19 after all. So, why would anyone choose to stay in an overheated jail-cell-like room with a creaky single bed where they can't even get a decent night's sleep, when many other lodgings will surely become available?)