WestHouse Hotel New York

Vanessa greeted us at reception and she was amazing! Pleasant, professional, fun to interact with and really kicked off our stay on a high note! The staff throughout the hotel and at the Terrace were all clearly happy, very professional and our pleasure was, without a doubt, their priority. Suite, food, and beverage were all amazing as well! We will be back and also highly recommend your hotel to our friends and family. Thanks so much for having us!

The Westhouse is well-appointed. We stayed in between Christmas and New Years. The room was spacious and the staff were helpful (during the day) and breakfast was appreciated. The umbrellas were also a treat. The maid staff was also excellent. My only downside was the location was a little ehh and close to Times Square which I didn't realize. We arrived late and asked for a blanket for the pull-out couch which never came after 3/4 calls. And although the breakfast was good, the visitors were sometimes rude and lacked etiquette. So much so that we ended up walking to a cafe bagel place down on the corner. Like for instance every table was full and all these foreign tourists who were done with their meal just stared at us. No consideration even the staff was irritated. Besides that we had a lovely visit.

Good location. The room I had was spacious but looked a bit worn. The elevators can get very busy with several minutes of waiting. Couldn’t find an elevator from the gym to my high floor so had to walk several floors up. Last but not least they lost record of the hold they put on my credit card and haven’t released it. Difficult to get a hold of their management and they are making no efforts to fix the issue. I would avoid this hotel.

I spent 3 nights in January 2025. Everything was perfect. Sonia's service in the Terrace Place was superb, she is very nice and makes sure you have all the food and drinks you need. Customer service is exceptional at this hotel. I will definitely stay here again. The location is 6 minutes away from Alvin Ailey, Central Park and Time Square.

This is the third hotel I've tried in this area within the past year, and I would choose this one again over the others. The location is great, and very close to multiple train lines. The staff is lovely and very helpful. The free breakfast is a huge plus, as it is a substantial breakfast. Free happy hour too, with good snacks and desserts. |The lobby is lovely for sitting in, and waiting for others.|When I was there the elevators were a bit slow, as it seemed that not all were working. |The rooms are very nicely sized for NYC, and include a bathrobe and slippers. |My only issue was that this is a building that either is hot air or cold air, and the hotel controls it. You can try to adjust the thermostat, but I don't think it really does anything. It was in the 40's and 50's, and my room was so warm that I had the window open the entire time, with the heat/ac/fan turned off. But they brought a fan up to my room. I was comfortable, - because it was in the 40's outside. I would not stay here in the late fall or early spring when there can be a surprise hot spell, but the hotel would still be in heating mode.|And the fitted sheet was just a little too small for the bed, to the point that it starts to creep undone and you have to keep yanking it and tucking it back under. |Despite that, I would stay here again.

The hotel is in an amazing location. They are undergoing some renovation works and lifts took a while to come. The room was a pretty good size. A little tired to be honest but beds were comfy. There is a $50 per day per guest "resident fee" which covers breakfast and afternoon drinks/tea. I think the additional charge is really unnecessary and the breakfast options could have been a LOT better.

Made a last minute booking on Christmas Day to spend a few nights in the city after New Years. Booked a one bedroom suite for 2 adults and 1 child. Staff were most helping , lounge access for breakfast and dinners were a great convenience. The security is a plus as you need your key card to access floor via the elevator and the lobby washrooms. Checkout was seamless . Hotel allowed us access to the lounge with temporary key cards as we had a late night flight. Made for a relaxing few hours in comfort .

Stayed here for a couple nights. Hotel did show some wear and tear and the rooms are not huge but that's expected for downtown Manhattan. Overall it was clean and the water pressure in the showers were nice. AC could've been colder though, felt more like fan air. The included breakfast and evening dinner reception on the 23rd floor had a changing menu each day and was wonderful. Nice terrace with gorgeous views. Staff is very friendly and helpful. Only con as others have mentioned the elevators were a bit slow but we didn't find the wait too long. Just be prepared to swipe the room key multiple times at entry when you're trying to go upstairs because it doesn't register right away and sometimes it'll take you back down, which was frustrating. Overall it was a pleasant stay when you're in NYC - prime location with the subway entrance right there. Short walking distance to Central Park.

Fantastic experience. The whole staff was excellent but Sonia Martinez went above and beyond for my family to make it extra special. Thank you for making our visit to the Big Apple amazing!

So here's a little known fact: New York, specifically Manhattan, is one of the most expensive cities in the world so expect to pay A LOT when you visit. Of course, the fact that Manhattan is expensive is not a secret, but I still find it "interesting" that people balk at the high prices associated with a trip there. I was in Manhattan in November 2024 for a conference, and normally I wouldn't stay at a place like the Westhouse hotel, since it's on the higher end of my price range. However, my brother also happened to be visiting Manhattan at that time, so we decided to split the cost of the room and book here. And tbh, I'm glad we did. The Westhouse is in a fabulous mid-town location, in close proximity to Central Park, MoMA, Lincoln Center, Times Square, etc. The lobby has a classy 1950's feel with decorative tile flooring, dark color palatte and dim lighting, with super friendly staff to greet and assist you. Because my brother and I were sharing a room, we opted for a larger suite with a sleeper sofa. Since he was paying more, he took the bedroom...which was totally fine as the room was plenty big enough for two adults. There is also a small mini-fridge (no microwave), desk with USB if you need to get work done, and our room had a small round table with chairs. Even the sofa bed wasn't too bad; just be sure to ask housekeeping for an extra blanket. When booking a room, be sure to read all of the conditions (i.e. fine print) since the Westhouse Hotel website clearly states in addition to the nightly rate, there is $66 dollars in fees (as of Jan 2025 rates) and does not include taxes in the room rate. On your check-out folio, this will be listed as a " $55 resort fee". Okay, I know this is not a fancy all inclusive resort, but here's the deal...ALL Manhattan hotels charge a resort fee. As I've stated before, if you don't want to pay these fees, feel free to stay out in Jersey but be prepared to spend 2 hours a day taking the train in and out of the city. So it's a question of what's the value of your time. But I will say, for that $66 in fees, the Westhouse provides excellent value. The ones I took advantage of were: * Daily breakfast: This is not frozen waffles and mystery sausage meat. There were gourmet baked quiches, crispy bacon, a variety of pastries, fresh fruit. And of course, the all important strong cup of coffee, in addition to an espresso machine (which was always popular) for your latte and mocha fix. * Daily nightly Evening Terrace F&B Experience: Located in the same space as the breakfast, every night there were "light bites," although to be honest, I filled up on the delicious offerings which ranged from meat skewers, to pizza slices, to salads, meatballs, with a nice selection of sweets such as cupcakes. Oh and did I mention, there is also wine and beer included? Granted, this isn't of the "top shelf" variety, but all these food offerings included in your resort fees is amazing!!! * Fitness Center: Larger facility, which is rare for a NY hotel. One side of the room has cardio equipment, while the other end has cable machines, free weights, and resistance bands. Here is a complete listing of what the resort fee includes: https://www.westhousehotelnewyork.com/amenities/resident-privileges During our stay, it rained a few days but the friendly concierge staff always ensured guests had umbrellas...and even mentioned I could take one with me. Nothing like free advertising, I guess? And speaking of the staff, there was usually a housekeeping staff available to respond to any needs. They dropped off bottles of water (upon request) and kept the room tidy. They even provided a brand new iron (as the one in the room was defective) so my shirt wouldn't be wrinkly for my meeting...how's that for service??? The Westhouse isn't the cheapest place to stay in Manhattan, but IMHO, you're getting good value for your travel dollar.

We booked this hotel via expedia due to location and the photos looks pretty good. The photos looks the hotel looks like more modern and up to date style. When we checked in the hotel was small, the room is old and dirty. The mirror was stained, lamp shades stained and different color light bulb. The door doesnt closed properly. No ventilation in the bathroom, so humid inside bathroom. No area to open luggages. The worse part is the room is so hot. They said during winter no a/c only heater. Luckily the window can open a tiny bit, for an inch, at least we can breath a bit. The worst nights ever. The upside: - theres umbrella downstair for guests to use. - coffee in the lobby - complimentary breakfast on 23rd fl l, The Terrance - complimentary pre-dinner, serve beer and light food - free bottle water, you can ask the concierge downstairs. - Subway is right in corner of our hotels. - the surrounding area is pretty bright and safe.

The worst experience ever!! This hotel make false advertisement, they don't honor the guest/client reservations. I booked this hotel for my upcoming 50 birthday celebration in NYC, because they advertised this hotel with a promotion code price, I called the hotel and the Spanish speaker gentleman in the front desk told me that the price in his end was not $81 but $90 per night I said then I will book online which I did, right away I got the confirmation number the room description and all the evidence that in deed that was what they advertised, yesterday 4 days before my check in they send me an email with an upgraded reservation of $881 per night + tax to my surprise I called the hotel and "The Manager Tony never reached out to me, I called about 20 times to finally get to talk to him and to my surprise he was a totally inconsiderate Manager, trying to Bs me saying that was a technical mistake and that I was wrong if I think they will honored my reservation, not even trying to accommodate me in anyway even when they made the mistake and ruined me the experience of celebrating my Birthday now I will not find a hotel with a decent rate and I feel insulted, taken advantage of for trusting their website. They his hotel never apologized for the mistake and did nothing to fairly accommodate the inconvenience that they had caused. Thankfully I have everything documented and I will look for legal help and will take them to small claims. No wonder they have a 3 stars reviews! For this reason this Hotel is the worst experience I ever have and will not recommend at all!! 0 stars will be my re

I'll never stay at another hotel in New York City if I can help it! The level of attention and care is unparalleled. I was traveling solo and was ill. I ordered an IV service to my room. The Senior Managers (Armani & Payge ) asked if they can check on me. They went to the store and had bought me some bone broth, a vegan shake, and coconut water which they brought to my room. I've never seen hotel staff so caring. I teared up! It was so kind. Not only that but also I left my credit card at a restaurant around the corner. When I went to get it, it was locked up in a safe. I had the credit card memorized and was bummed I could not get it prior to flying home. Armani retrieved it for me and sent it via FedEx to my home! Wow so nice! Tarek and Lakel were also really helpful with logistics! Also, I had a maintenance issue with the toilet late at night. I had never seen the problem fixed so fast . Also the maintenance guy discerned that I was cold and asked if I would like a space heater. Wow! I was so amazed and appreciative. I would have already rated this hotel 5 stars for the fact that it is really nice! The rooms are nice, clean, quiet, spacious with comfy bed/ bedding. I really enjoyed terrace on the 23rd floor where they serve breakfast, espresso/ tea, and evening reception food and drinks. The hotel team also check on you several times throughout the day. The customer service is unmatched. The hotel is located near Central Park. It was about a 5 minute or so walk to the north. And the Broadway theater where Chicago plays was very close, around a 7 minute walk to the south down Broadway. It's nice to know when I come back I have one thing taken care of: where to stay! I thank the team so much for their care!

Room had a fake window in the living area of our suite. No room service is available. Much better hotels elsewhere.

Donna, at the front desk and Payge, the manager on duty, were stellar to me and my family. They both made us feel at home and helped to make our vacation more fun! They know the city like the back of their hands, and we're able to recommend great food and entertainment options. We really loved the Terrace bar, where we enjoyed a few delicious appetizers and drinks. I will definitely return the next time I'm heading to nyc and recommend anyone looking for great service and value... Do the same!

Proximity to Broadway musicals, many good restaurants , Time Square Need more Elevators however. Sometimes wait for a lift is long because there are only 2 tiny elevators in service .

My family has stayed at WestHouse multiple times and we've been VERY pleased with the experience EVERY time! Conveniently located between Times Square (easy walk to Broadway shows) and Central Park. Super friendly and helpful staff. Love the breakfast and happy hour! Will stay here again!

The hotel was very conveniently located, clean and everyone was friendly. Breakfast is open from 6:30, so it was great to eat breakfast early and take a walk in Central Park. I would like to recommend it to those who come to work like me.

Worst experience in my life! Got there at 5:15pm for my reservation, even had my assistant call for late checkin. When I arrived they took 10 minutes to get a manager who told me they didn't have a room for me. They then told me the rebooked me at an hotel 20 blocks away. I went to find another employee and was standing in the hallway waiting and the manager walked by and told me I was in the way blocking others and better move. What a horrible experience!

This place is... fine. All the staff was good and friendly and helpful. I think we had a King Suite which is I guess a suite by NYC standards? In normal terms it's just standard. Whatever, if you're there for a couple days it'll do. They at least have a mini fridge. The Terrace which has coffee from 630-8pm is cool. There's free water in the mini fridges under the machine too. My real issues is that it's not exactly clean. I shouldn't pull back a curtain and find a condom wrapper on the floor, nor should the blinds be held together with silver duct tape to block the holes in it. Then there's the general hotel smell. You know how Westins smell like White Tea and Double Tree smells like fresh cookies? Westhouse smells like an Abercrombie in the early 2000s. It's definitely dark like one, so maybe that's the intentional vibe. I couldn't place if it was wafting from maybe a staff member, but the scent is there, and I could smell it through my KN95 mask. COVID NOTES: staff is good about enforcing masks and will hand you a mask if you don't have one or are not wearing correctly. Everyone except for one guest was good about wearing them in common spaces. PROs: Location is excellent Mini fridge All day Terrace Room access for coffee and water Luggage check if your flight leaves late Friendly staff Breakfast bar until 10:30am (it's busy AF but they provide take out boxes to eat in your room if you're crowd averse) CONs: Smell Leftover condom wrappers on hotel floor Weak shower pressure No toilet fan to drown out toilet sounds Coffee machines in Terrace were temperamental. If you're smell sensitive or get headaches triggered by things, all this is worth noting. If you like the smell of cologne, jump on this place, but know what you're getting into.

This was our first time staying at WestHouse Hotel. This hotel is considered 5 stars but so very affordable compared to the other 5 star hotels. Location was fantastic, walking distance to all the major NYC hot spots! They charge a daily resort fee, of $50ish per person... but this includes unlimited beverages from their Terrace, breakfast AND dinner included... dinner time had wine which was included as well!! I would highly recommend this hotel. My only gripe is the room we stayed in was directly below the terrace, so it was constant noises from upstairs (chairs being dragged, high foot traffic during popular hours) but it wasn't that big of a deal for us.

New fav hotel in NYC. WestHouse Hotel. Free breakfast and free happy hour 5-8 with unlimited Greek buffet and wine/beer. So good. $250-500 a night. Almost pays for itself. Rooms are great too. Parking was a bit expensive but otherwise this place rocks!!

STOP and BOOK THIS HOTEL! This review is due to how much work I put into looking for the perfect hotel in New York. I will try to keep it short so you actually read it. I got my mom a trip to NYC for a trip of her dreams. The hotel was key. I literally searched endlessly to make the choice. This was in my top 3 every time so I had to do it. Pros: STAFF!!! Hands down AMAZING. Super friendly accommodating. They made us feel so special all the time. Listen to them on dinner recommendations and directions on how to get around. Breakfast was perfect. The lounge is perfect had breakfast outside every morning AMAZING views! Location!! Umm literally blocks away from EVERYTHING! Time square, broadway, Central Park all in walking distance but no so close to deal with the crowds or sketchiness. Anything else is a subway straight shot. The subway entrance is literally on the corner! Con: the heat. Since it's older the AC is only ran during certain months. It was so bad we had to get a fan at Target. Which staff said why we have fans! It sounds bad but it's not at all with the fan. I hate putting it but I have to be truthful. Six nights and 7 days loved it! I will always book at the WestHouse!!

The WestHouse Hotel, first and foremost, has an outstanding location in midtown Manhattan. You have Broadway theaters, Columbus Circle, Central Park, Carnegie Hall, Times Square, Herald Square, Fifth Avenue, quality restaurants and numerous other sights and shopping venues nearby. The rooms are well-designed, the lobby and lobby bar are uniquely attractive. Last and definitely not least is the staff: bellmen, front desk and housekeeping staff aim to please. But wait, there is more. Your also get Pagye Gibbs-Luke. She will ensure that should there be any gaps in service THEY WILL BE FILLED! She is there to make you fee like a VIP, even if you are not. Thoroughly enjoyed my stay and recommend you give it a try.

We had such a great stay at this hotel. The rooms were pretty big filled with everything we need. It came with complimentary bestiary and from 5-9 they had food and drinks on the terrace. The terrace itself was amazing with great views. The staff was very helpful was polite and they offer luggage storage in case you come in too early or have to store before you're flight home. The location of the hotel was so convenient. It was walking distance to everything for example time square, central park and the metro stations are right around the corner. I will be staying here next time I am in town.

Hotel lobby was nice and room was clean. Only one elevator the entire wknd, which took 20 minutes to get up and down (depending on the time of day or night). That was a drag. My most disappointing item, is the fee I saw on my credit card after I got home. Over 350.00 for a mandatory "residence" fee which was for breakfast, evening cocktails, wi-fi, etc. which we never took advantage of because we were there doing activities with friends. We would have taken advantage of these benefits and planned our trip around it, had we been informed. Share this information at check in with your guests. Nobody likes hidden fees. The location is good as well. Parking was expensive so we made other arrangements.

Wanted to live this boutique hotel but just too many little things about the hotel that drag it down. First off service is friendly and no issues with the staff on site. 1. Rooms are very small. Booked a Lux King and was still tiny, can't imagine the size of a king room 2. Rooms showing wear on lamps, blinds and other areas like a three star hotel 3. Terrace area at breakfast is awesome as is the food. But outdoor seating is that nice wicker that should have thick cushions but they were never put out for the four days I was there. So you are sitting so low and it's very uncomfortable. 4. Had booked 8 nights as family was going to join halfway through. So I called a week in advance and asked if I should upgrade to a suite. Was told no need as we will press sign you a lux king with a pull out couch. I offered to pay more and they said no need. Arrived and told that was not the case and not available. So left early and went to the newly renovated Westin Grand Central which is amazing and over $300 less per night with free breakfast as well. Bonus is I wasn't charged the resort fee when checking out, thinking it's because of the issues. Note: even if it doesn't have a bar and restaurant. This property is connected to its sister property the Park Central with a door next to the elevators and its bar is excellent.

I really want to give them four stars! They need to improve on the rooms niceties- For a luxe hotel, I should have found robes and slippers in my room. Had to call for them. The bathroom did not have the necessary toiletries that you would find in a hotel of this caliber. No glasses to rinse No Qtips The room lacked appropriate lighting- Too dark Needed lamp light on desk The ceiling on the bedroom was chipping looked like some type of water damage. Bar in the lobby was lovely The concierge level of breakfast, wine and warm food is a lovely component to the hotel and it's fees. I will most likely return to this hotel Great location Walk to everything

The front desk staff were very friendly. But no bar, restaurant, or room service yet still charged a resort fee. Rooms were very comfortable and clean. Just no 5 star service, more like 3. Nothing romantically special as room service is not an option. The breakfast buffet was mediocre at best as they ran out of many things. Maybe when the bar and restaurant is open, things will change. The price was good but now I know why. Not sure what the resort fee was for except for the mediocre breakfast, which was better at the bodega at the corner. Staff were friendly but really had no special service available to provide. Update: I added a star to 4 as I am staying at another hotel with A service as I found out it is common practice in NYC and the bar and restaurant is closed here too at the Hyatt. The room was bigger at the West House.

I never leave yelp reviews but this has been the worst hotel experience I've legit ever had. If you like your room cool don't come here in the winter because they only have one option in the winter. heat. Also don't expect the front desk staff to any help. so between this issue, and the tacked on resort fees I'd just find another "luxury" hotel.

Super friendly, we had an amazing stay here. The breakfast was always delicious and was nice to be able to come at anytime to grab bottles of water and a granola bar or fruit before heading out to explore New York.

My review has to do with my booking/canceling experience and not with a stay as I did not actually stay there. I booked this stay for a last minute work trip. I only booked the room because the website indicated on multiple pages that it had Free Cancellations. I booked the room on a Tuesday night but by Wednesday morning I was made aware of changes by the company and I needed to now cancel the room which I didn't think would be an issue. Come to find out that they have a cancellation policy requiring it to happen at least 2 days prior to the stay, which was not indicated anywhere with the "Free Cancellation" statements. I was within 48 hours so they said I would be charged the cost for one night plus tax. The banner at the top of the page states "Free Cancellations through June 30th, 2022". It is not a link and does not have an asterisk or anything else to provide more information. Just simply stating cancellations are free. When you go to select a room, it again states Free Cancellations with no additional information. There is a small link for room details which mentions nothing about cancellation specifications. By the 3rd page, there is finally a very small link to offer details, which if you are on mobile, does not even appear to be a link. After going back today to look at it on a computer I could see that it was indeed a link with the information about cancellations, but this was not apparent on mobile where I booked the reservation. I should not need to go searching for the cancellation policy which is only available several pages into the booking process. If you are going to state Free Cancellations on all of the prior pages, then all the details need to be there and clearly stated. There was no reason to believe at the time of this booking that I was going to be charged if i needed to cancel and that fact that it isn't stated anywhere on the home page where Free Cancellations is first listed is ridiculous. It is a shame because there are a lot of great reviews about the stay itself but after this experience, I have no desire to attempt to book here again.

If I could give a -10 I would! Very dishonest hotel. I booked and paid in full for our hotel through Chase travel. We verified we had no charges when we got to the hotel!! After we checked out they charged our card twice over $250 worth of charges. We have been trying for weeks to discuss and get charges removed. No one will return our call and all emails are sent back undeliverable. We have contacted the front desk to speak with manager only to be referred back to answering machine in customer service!!! Beware of this Hotel!!!

I would have given the WestHouse a solid 4 stars, but there were a few things that I could not overlook that severely impacted my experience. First off, the hotel is in a good location, convenient walking distance to many sites. I was here for business, and not vacation but still managed to do a few tourist things because of the hotels location. When I arrived to my room, it was very humid and smelled like mildew. I arrived around midnight because of flight delays to severe storms in NY, and found that both my windows were wide open - and there was scaffolding right outside - not very safe in my view. Once I closed the windows and turned up the AC it became much more comfortable. The room and bathroom was a good size for NY, and the beds were clean and very comfortable with a variety of pillows to choose from. The following morning I planned to visit the Terrace for breakfast, since it is part of my $45/night resort fee. Breakfast was good, but seating was limited. The Terrace is on the 23 floor, which is not a problem when the elevators work, however, for most of my 5 day stay, only one elevator worked and for some reason it like to skip floors. After waiting for 10 minutes and calling the front desk about the elevator, I decided to walk down all the flights, hoping it would work later and not require me to walk up. Returning from work, I was able to catch an elevator and visited the Terrace again in the evening for some light fare and was pleasantly surprised by the quality that was served that evening. Day 2 & 3 only one elevator partially working On day 2 I arrived too lat to attend the light fare at the Terrace, but walked up a few flights because I was informed it was available 24 hours for guests to get a water/cola. Lies. It was locked up tight and no room key would open it. I found that although they communicated it was available 24 hours, you can only access it for the few hours they serve breakfast or light evening fare. I also stopped earning at the Terrace after breakfast on day 2 because of the flies. The windows were open, and there were flies landing on all the exposed food - bagels, danishes, cut fruit. Gross. If you think I am making too big a deal about flies landing on food, please google and investigate further, it may change your future behaviors. # of flies seen = @5. Also, if they hold your luggage, be aware that it is not kept in a locked room. It is behind a curtain next to the exit and honestly I could have grabbed any bag and walked out without anyone being the wiser. Little changes would have made this a much better experience.

This place is a dump spend your money somewhere else. Front desk girls and there manager have bad attitude and they lie

A far superior choice in NYC than the national chains. In the heart of midtown, close to Central Park, lots of restraints and many attractions nearby. Breakfast and lunch which were included were top notch. Staff was incredibly friendly. Of note: Kizzi who helped us with the reservation was incredible. Highly recommended.

As soon as my boyfriend and I walked into our room, there was a dirty black thong on the ground that was from the previous person staying in that room. Great start. They took my credit card at check in for possible "incidentals" but proceeded to charge me $344.00 on check out day (I paid for the room in full prior to our arrival). I tried calling about the charge. I left voicemails and emails, and they have not answered or called me back. Eventually I got an email of an actual person when I reached out on Instagram. - Will post update when they contact me. Half of the staff was so friendly but then the other half were rude and showed their inconvenience toward having to respond to anything. Good location but not a good experience all in all. Do not recommend.

Amazing! We had a great stay . The complimentary breakfast with eggs bacon and more was delicious. The room was nice, bed was comfy and the staff was the best part. They really went above and beyond. I mentioned to Vanessa (I believe that was her name 11/19 morning shift) that it was my husbands birthday and they left a surprise of sweet treats and balloons in our room. Vanessa you are the best. Give her a raise! We are so thankful. We would definitely stay here again !

I DO NOT UNDERSTAND, why this has 3 stars, hopefully this will help change that! I believe it is newly renovated too !!!! 5 stars, due to, clean rooms, big rooms with views especially for New York, quick check in, bellhop is on it ! And the price is SO GREATTTTTTT! No hidden fees, no bs things or extremely expensive room service ! Quaint hotel, perfect for sight seeing as it is close to everything! The bar downstairs is good, the bar upstairs, has happy hour meaning free drinks for 2 hours !!! And did I mention the breathtaking view from up there ? City lights, buildings, love love it out there. In the lobby you can smell the flowers when you walk in. The thing with these reviews I think is if you hate something or aren't happy, a lot of people hold it in, and won't come back, I on the other hand, I let someone know so they can either have the chance to fix it or not. I will say that when we arrived we were treated amazing, it was my moms birthday, and she let everyone know...I'm not saying this will happen to you but they went out of their way to bring us up a bottle of champagne, Nick the manager that has been there forever became best friends with my mom the entire trip and we had a splendid time. I ordered an expensive purse to be delivered to the hotel, before my arrival, it was there, perfect, not damaged, I had to sign for it...awesome. This hotel is connected to the Park Central Hotel, so you have a lot of bar areas, kitchen options, valet drop offs, and exits to get you where you need to be to just enjoy NYC! I have been here, and MANY other hotels including the ritz and St Regis. This is by far a fave, St Regis and THIS HOTEL, are my faves. Give them a chance and ask for Nick, when you get there, he will make your stay smooth and simple, and unforgettable ! My mother had happy tears everyday ! See you soon Nick, thank you again for everything !!!!! If I was invited back I would be there in a heartbeat !!!!!

I was recently back at this wonderful place in November of last year. This time, I brought along two good friends who had never stayed at WestHouse. They absolutely loved it! I don't understand the 3-star rating here. This hotel exceeds my expectations completely! They are super accommodating at the front desk. Always letting us check-in earlier than the normal check-in time. The breakfast on the terrace is delicious and is something I look forward to every time I stay there. I'm in love with the views from the 23rd floor terrace as well. It's a nice place to sit and relax while soaking in the city sounds and sights. WestHouse is located just a few blocks from Central Park and from Times Square. Their location is pretty much central to everything. You really can't go wrong by staying here. The rooms are clean along with the restrooms. I'll never stay anywhere else when I visit New York!

Overall, I was very satisfied with my 4 night stay here. As soon as I walked in, Nick was very happy to assist our group at check in. I was really pleased with the hotels central location, 24-hour gym, lounge areas, and the hotel that is perfectly scented. When we arrived to the room, we are also blown away how clean the room was. The beds and pillows were very fluffy...The bathroom is very modern as well. Reviews below are that of those that do not read fine print. The website clearly states a resort fee, which is REALLY worth it. The breakfast layout consisted of eggs, chicken sausage, applewood smoked bacon, potatoes, various type of bread, pastries, doughnuts, and cereal. This truely out-beats any other bootleg continental breakfast. Also, imported tea, coffee, freshly squuezed orange juice and grapefruit, water, soda (in glass bottles), The list goes on and on. For dinner, there is generally a main course and a few sides. What I enjoyed about this was the beer, wine, and Champagne. Another highlight is the terrece that I made sure to visit as much as I could. The staff... ALL staff from housekeeping to wait staff were just genuinely nice people, not one ahole nor douce in sight. If I am able to afford to come back here again, I would not blink twice.

This isn't a 5 star hotel. They lack staff, for that reason anything you ask, they won't do it. No amenities, and overall they are not what you expect of a 5 star hotel. You are paying the area pretty much. days inn is better. Is that bad....

I paid $1100 for 2 nights, found out they charged me another 252.44 extra for resort fees after. You can stay at a 3 lesser hotel with just their resort fee

Not much to say about the hotel, rooms were fine, rate was higher than it should be. The front desk person I found to be rude and a night security guard was also rude. Give a guy a walk-in talkie and I guess he thinks he runs the place. I won't be back there.

I was potentially interested in booking this hotel for a multiple nights. They advertise up to 30% off. In calling them to in fact book a room, I discovered there is a "residency fee" on top of the room rate of approximately $50 per person. I have become used to hotels charging some type of BS resort fee; however, to charge $50 per person residency fee is egregious and gross. They claim it is covering breakfast, drinks, etc... If two people are staying in a room, that is an extra $100 per room per night. If people are not interested in breakfast or the afternoon drinks, they should not have to pay this exorbitant fee. This totally lacks integrity. Shame on this hotel and its management for behaving in such dispicable way.

The first room I was put in had a broken sink which wouldn't drain. I got moved to another room due to the sink issue and the new room was truly disgusting. There was something sticky (looked like fruit jam) splattered all over the mirror in the entryway hall and the makeup/magnifying mirror in the bathroom was covered in crust. One of the outlets had what looked like food dripped on it and there was a red stain on the bed sheet. The room hadn't been dusted in a while and a light was out in the bathroom. The room was also HOT....no matter how low I turned down the thermostat the room was still boiling. My replacement room was next to the elevator and the room shook every time the elevator moved which made sleeping and relaxing impossible.

Such a wonderful hotel in a fantastic spot! We were hesitant at first due to always staying in the MASSIVE Marriott Marquis on Times Square. But I was impressed from the moment we walked in. It's a small boutique hotel that was split off from the neighboring Park Hotel facing 7th Avenue. You would never know it was part of another hotel. It is BRAND NEW and it shows. I would give 4.5 stars if possible because I think the housekeeping could have been slightly better (although they were very clean and friendly - I like my toiletries refreshed every day). The toilet paper needs to be improved as well..that stuff was rough! The highlights are: - Great amenities provided for the extra $30 a day charge per guest. These include WIFI, a great gym, coffee, expresso, cocktails, wine and beer in the lobby lounge. - A great gym. I never work out in hotel gyms because they are either dark, or stink...this was perfect for some cardio and watching people walk by on 7th Ave! The rooms are beautiful. The staff is top-notch and friendly. The downstairs and soon to open upstairs patio is fantastic. They have awesome afternoon tea and great draft beer, bottled beer, wine and Champaign. Did I tell you the booze was included with the room?! We will definitely be back. You don't have to be a Platinum at this hotel to receive all the benefits you deserve.

First off Manager Christian did all he could to make right, he gets service. Second, reserved room and paid for over a month in advance, picked due to terrace, premium suite on 21st floor. Two days before arrival called and terrace closed. No biggie we could deal with it. Got to hotel after flying in, then they put us in a completely different room and tried to make us think was same when obviously wasn't. Spoke to desk and they acted like they cared less. Had to go to Concierge and ask for a manager. End of the day they could not get us into the room that we had paid for, they had already given it to somebody else. Put us in a different room, smaller, with the view of a wall And no natural sunlight.building also has no HVAC, was stuffy with the heater on. End of it all we ended up leaving after the first night, they did refund our money with the exception of the one night.

The Westhouse, NY was so disappointing. Don't recommend it. Spent a week their and had nothing but issues with the rooms and with the staff. Don't waste your money staying there I spoke with the manager and was promised $150 credit when I check out for all my troubles but it didn't happen and the manager was nowhere in sight to fix this. I'm back in Cali and now I have to try calling the manager to fix this. So still many issues. Never again!!!

No idea why WestHouse doesn't have more stars! My whole experience from booking to checking out was super smooth. I booked online, my room was ready (with a free King bed upgrade) when I arrived at NINE AM. I mean, talk about convenience. My room was very spacious for NYC, much larger than I expected. It was lovely. The bathroom was especially pretty. The happy hour and "light snacks" is an understatement. It was a total knockout...we made it into a dinner. The breakfast was also fantastic and had eggs, meats, yogurt, fruit etc. also, you can't beat the location. You can walk to everything and the subway is super close. I would definitely stay here again!

Meh. I just had a 4 night stay at the WestHouse. The stay was fine; however, I don't think a market for this hotel exists. The price is much less than other 5 star hotels in the area but pricier than options such as the Residence Inn, etc. Given the price, you get a SMALLER room then the Residence Inn with far less service compared to other 5 - stars hotels. To me, the price was not worth it. Service? Forget about it! Room size? Tiny! View? Of a concrete wall! Let me also add, they have no restaurant here. You pay for breakfast and drinks with the "residence fee" but the breakfast was awful. The cold items were fine but the hot items tasted fresh out of a microwave. lastly, the $50/fee PER PERSON (although this was waived br Amex) is an awful value. I have a reason to believe this is how they keep the price a bit lower then Chatwal, etc. You can't drink enough wine in 3 hours, well maybe you can, to make up for that fee. It also doesn't cover their awful breakfast. there is no reason to spend the money to stay here. Save money and get a bigger room or spend more and get better service.

This hotel is beautiful. Customer service at checkin was great. So why 3 stars? The AC or lack thereof. We called the front desk to let them know that our AC was not working and that we sweated through the night. They assured us that the air would be fixed. After returning to our room to freshen up for dinner the room was still hot. We called for maintenance again. We were told that because the temperature was going to drop in the city the central air was turned off. We were told told we could open our windows for cold air!???!!?? This did not help and now I'm chasing a fly around. Needless to say it is 11pm now and our room is still hot. We prepare to go to sleep soon knowing it will be another sweaty night which keeps us from getting a restful nights sleep after a day of exploring the city. My mother has lupus and really depends on good sleep to regenerate. It's too bad. I would love to give this hotel a higher rating but after reading reviews I see air is an issue. We still have another night to spend here. I don't expect a change in our situation. I

This hotel is amazing. Honestly it is my second time staying here the first time was with my husband and this time for a girls trip with my sister in law. She has a SERIOUS fear of elevators and when I told the person at the front desk checking me in he said no problem someone could escort her to and from our room when needed. When we came back later in the day there was already someone there who was made aware of the situation ready to go up with us! Juan was so patient with my sister in law and distracted her the whole we were in the elevator. You just don't see this level of truly great customer service. Not to mention the hotel, rooms and comfy beds are also amazing. I love this hotel and would highly recommend it to anyone looking for a hotel in the city. The happy hour is also awesome and they gave me complimentary drinks for my birthday

So I recently left a review on the stay at this hotel. A week later, I received another charge on my credit card for $158.69. After calling the hotel's billing department and leaving them multiple voicemails, I finally received an email back telling me that they have reversed the charge. No apology or reason as to why the error was made. I had booked via Orbitz. While I was checking out at the hotel, another resident was agitated as the hotel had billed him roughly $1,600 after he had already paid via Expedia. This being the case, I would suggest checking your credit card bill after you pay via a 3rd party website. Most of the residents at this hotel are from Europe and Australia, and I am thinking this hotel takes the opportunity to "confuse" them with these sneaky additional charges. I will never be staying at this hotel again, and will ensure that my Corporation doesnt book anyone at this hotel again. There are much better hotels in NYC for the money spent.

This was a decent hotel in a nice part of Midtown. walk to MOMA and other local attractions, including Central Park. Breakfast buffet (ok but not spectacular) and wine and cheese reception every evening helps make it hospitable. The thing that really annoys me about a lot of NYC hotels (and others) is the added 'resort fee' that is above and beyond what you pay for on Expedia for the room. They may advertise this fee, but they should include it in the quoted room per night price. That way you know you are paying an additional $98 per day for the $10 breakfast buffet and $15 wine reception each day... At the quoted Expedia price, this would be a good deal for NYC. Adding the $49 per person fee per day makes it not a deal at all.

We loved staying at the West House. Set in such a perfect location. Close to time square with out hearing the noise from it. Our room was way bigger then what the photos show. Also we love the 23rd floor terrace! A lot of people complain about resort/hotel fees so just educate your self on it before you book your New York Hotel. This place is very very nice!!!!!

Fabulous hotel discovery in NY! I typically stay in larger National hotel chains and decided to try this boutique hotel. It surpassed my expectations. It's well located and within walking distance to great restaurants and Broadway. Very professional and friendly staff. Hotel common areas and our rooms were well appointed and very clean. Decor is tastefully done. I'd highly recommend this hotel and plan to stay there again on subsequent trips to NY!