erin e.
Yelp
Last week my family and I attempted to do some outdoor dining at West Lake Fish House with my husbands service dog, Sadie. I'd like to say were were greeted, but it was more more like bombarded, by the person who later identified himself as the Owner of Westlake Fish House, James Lyons.
Despite Sadie being in a vest which clearly identified her as a service dog, James advised we would not be allowed in with her. We pointed out that she was a service dog, just in case he didn't see the patch going down both sides of her torso. He looked at her and stated "Well, I don't believe that she is a real service dog or that is a real vest."
In an attempt to educate Mr. Lyons despite him calling us liars in not so many words, we informed him that per the Americans with Disabilities Act, service animals are NOT required to wear a vest, ID tag, or specific harness.
Mr. Lyons then requested proof that Sadie is a registered service dog. Once again in an attempt to educate Mr. Lyons we advised that he could not legally ask that - and that registration of service animals is not required under the ADA, though Sadie is registered and we do carry a note from my husbands doctor with us.
We informed Mr. Lyons that there are only two questions he was allowed to ask - he asked US what those questions were, reconfirming his ignorance. We informed him of the questions HE should be asking while also mentioning he was putting his business at risk for a discrimination lawsuit.
Still insisting on the paperwork Mr. Lyons promised we would be permitted to enter his establishment with the documents, which we produced. When he was finally willing to grant us entry, we decided to go to an establishment whose owners are a bit less rude and abrasive.
It's quite unfortunate. While the food has always been average, our family would go to this restaurant several times a summer during our Montauk stays for the laid back vibe which included corn hole and live music outside. Once the band even sang a song about Sadie.
James Lyons had several opportunities to course correct. Had he humbled himself with an apology, offered a drink on the house or even thanked us for the lesson - I wouldn't be writing this review.
Do better, James. I've included the link here for you so you don't find yourself in this predicament again.
https://www.ada.gov/regs2010/service_animal_qa.html