Emma B.
Google
We had a very interesting NYE spent at Westland Roe. My friends and I made a reservation for two tables to enjoy the NYE celebration, about 10 of us. Nowhere on the reservation was a cover or drink minimum listed. That being said, we arrived, several of us coming separately and catching up for a bit at the table before getting orders in. After being there about 30 minutes, several of us with drinks already in hand, who we assume is the General Manager came to our tables telling us we need to order more drinks or she would forfeit our table as we were wasting space taking up too tables and not ordering enough. Mind you, was there a line at the door of people waiting to be seated? No. We also looked around the room at several tables who either hadn’t started drinking, weren’t drinking at all, or were drinking modestly. We pointed out that six of us had drinks in our hands, and she combatively pointed to my boyfriend, stating, “He has a soda.” We assured her, we would be drinking more, we simply just arrived and were getting settled in. She left the table, restating her point that we weren’t drinking enough. We had a good night; drinks were decent and DJ was subpar, but bar staff and service otherwise was great. We split several tabs across the tables, and I know that the tab between my boyfriend, our friend, and I alone was over $300 so fingers crossed we met her requirements that were not stated or communicated anywhere! Funny thing is we were planning to spend that much, if not more, from the beginning, regardless of if she told us off or not. Although we had a fun night after all of that, her comments and defensiveness really did irk me, as we had a couple sober people in the group who weren’t planning to drink and it’s not lovely to hear that we’re not drinking enough, even though a drink minimum was not listed anywhere in the reservation and was not communicated otherwise. I as well as several people in our group work in customer service and retail/food service managerial roles and we were appalled at the way we were spoken to, being that we would never allow our teams to treat our customers this way. Unfortunately, I don’t see any of us returning in the foreseeable future. What a disappointment.