Whataburger

Upon arriving late at night after a lengthy flight, I was met with disrespect from a worker due to my inquiry about the availability of my food. Despite being parked alongside several other vehicles, the worker responded in a highly unprofessional manner, stating that he would retrieve his food once it was delivered. I fail to comprehend the rationale behind expressing anger when one’s job involves operating in a busy area, where the primary responsibility is to park vehicles. Given the high volume of traffic in the parking lot, there is no designated space for individuals waiting for food.

If i could give -10 stars I would..Their morning crew is insanely slow. Waiting 20 minutes in the drive through, and waited 10+ minutes in dine in with no one to take orders…

Great food made fresh. Will be back when in town again. Staff friendly and made sure had condiments and drink refills.

Here, the customer service is terrible! According to Aretha, who is presumably a shift leader or team lead, my kid ordered dine-in for a "just a burger." Her attitude is disgusting, and she shouldn't be representing Whataburger. I knew the time was longer than expected, so I went in to see how he was doing after about fifteen minutes. The Mexican man behind the front counter, Erik, was having trouble taking orders as she was standing over his shoulder rather than helping him move the line forward. Instead of giving my son a receipt or his change, the man let him sit and think while he waited for his food with other people. He had been waiting a long time, so I went up to the counter and asked, "What was the holdup for his order?" She gave me a sour look and said, "If you can see we are very busy so you'll just have to wait." This was not the appropriate response to give a customer who had made it clear that their wait time had already exceeded an average customer satisfaction timeframe. When I asked her how much longer it would take, she laughed and said, "all this behind a.75 cent burger." Then I said, "Of course! We paid for our food like any paying customer, whether it was $.75 or $13! We didn't simply order "a burger." She would have recognized that if she hadn't run off at the mouth and asked probing questions to find out the order number or name. She felt like a Barbie girl because of all the pink eye shadow and cosmetics, but in the real world, you help your teammate when they need it, not just stand there and make snide comments in front of people! Erik stated the bag had been there waiting, so he understood what sequence I was talking about when he brought it over to me. Waiting why? When the food was brought to you, did you not bother to call out the customer's name? That's how it works, isn't it? Please train your leaders to provide better customer service and leadership!

Disappointed! I was waiting out front for 20 minutes for my curbside order while employees inside playing around. Nobody in the drive thru, 4am. Handicapped w broken foot and had to get off and come to door to get my food, very disappointed.

The food is decent but the service is super slow even when it’s not busy. They only have drive through available late nights at 4-5am and the wait is 20-30 minutes with 1 car ahead of me. Also why are burgers only $10 now???? I will not be back.

If youre the type of person that likes sitting around for 30 minutes after you order only to have everyone else coming after get it first this is where its at. They cater this way to the hourly worker making sure you get through your mid day lunch break without eating. Weight loss 1/satisfied hunger-0.

Impressive.I visited the water burger facility July 28, 2025 Monday 6:20pm. I visit the drive through I ordered two number ones meat well done sweet tea and a dr pepper. I'm so proud of the employees. I took a glance into the window.I can see the employees rushing and trying to get the orders out. I'm so proud of them. So I've been in the customer service industry for about 30 years. i'm so happy to see these employees taken initiative and trying to get the job done im so proud. I just want to say thank you so much truly amazing and thank you to all. Thank you for all your hard work.Thank you for being there. People come from all over, People are flying in.They're very tired.They're traveling with family and it is so awesome to have a place where they can just stop and pick up some good food. I truly appreciate you guys.Thank you for all your hard work!

Just moved near the airport which means this is my closest fast food joint. I've been twice now in last month and the service has been nice, my orders are quick and correct, and the food is consistent with other Whataburger locations. Not entirely sure where the 2 star ratings are coming from.

Whataburger is a welcome site to most Texans , so seeing that orange and white roof Located within the Austin airport grounds before you get to economy parking made me happy. I arrived at the airport about 5AM and only the drive through is open. I ordered a sausage, egg biscuit. When I paid the cashier he doesn't give me back my change (which was 17 cents). I had to wait for the manager to come over, open the register, have the cashier break open rolls of coins to give me my change. If customers aren't getting their change back all day long ,how much extra money are you ( cashier?, Whataburger?) collecting... So disappointed and upset with this behavior. I notice this happening more often that fast food drive through aren't giving change back especially if less than 5 cents. As far as the biscuit sandwich it was the consistent good quality that I expect from Whataburger.

First timers as we are not from the area. It literally was the closest food place coming out of the airport and we were starving. Breakfast appealed to me as its was close to midnight.

I ordered the 3pc Chicken Tenders. This is what I received, not tenders. They were all coating, overcooked and hard. Whataburger has gone so downhill since being bought out.

I mean of course I am going to review Whataburger, it's a must. Specifically this airport location. We just got landed from a delayed flight, it was late, we were tired and hungry. We didn't want to cook when we got home. So the three of us (me, boyfriend, dog) hightailed it in. The food was some of the best Whataburger ever. The staff was so nice and accommodating making it a great welcome home. Super clean restaurant and bathrooms.

I had come to the airport to pick up my wife Shana and my step child who were both coming back from Japan. Shana had helped and added to many of my reviews on here and will have some reviews of places in Japan later. This was not a bad place. Lobby was a decent size, food was good and at the time I was there it came out faster than any other Whataburger I've been at. It wasn't crowded but it had a steady stream of people. The staff was fine. More talking to each other than the guests but not rude and got my order correct. It was mostly clean, a few tables were dirty and both trash cans were full. Overall a soild idea and placement. The hours are weird, 7 am to 10 pm but still not bad.

Meh. Food is uninspired. I do not understand why it's packed. Except that there's not an In-N-Out nearby.

I was at the airport cellphone lot and there is a Whataburger! What?! Nice, so if you have a long wait like me it was great to grab a snack. I got French fries with no salt and they were very temperature hot and served right away and very tasty! I recommend the fries with no salt. Restaurant Cleanliness: The place is not the cleanest and flies are zipping around. Bathroom cleanliness: below average, the public bathroom around the corner is cleaner.

On my second night in Austin, I was asked what I had done so far and where had I eaten? At that point, all I had was In and Out. I was told I had to try Whataburger-- so when we went to put gas in the rental truck, I saw it, and I fired I had to give it a shot. The wait was a little long, but I orders a basic cheeseburger with fries and onion rings. It was a little costly, for what I anticipated, but the food was great. The only thing I found odd was I told her I didn't want pickles, only lettuce, tomato and onions. She said what about mustard-- I was a little confused, but the. I remembered last year when I went to Atlanta, and tried Krystal, they too, put mustard on my burger. I just chalked it up as maybe it's a Southern thing, lol. Nonetheless; I was pleased with the food and the cleanliness, which you don't really see in most fast food places. Well, in NYC, I should say...

One of my favorite things about serving was becoming close with so many people from so many diverse backgrounds. During down time the food friends bring to holiday celebrations and weekend bbq's is unmatched. I saw your location when I was headed back to the airport and it was a necessity to stop. There's a fun rivalry between who's state has the best home grow fast food of this or that sort and the. The Californians vs the Texan's weee the loudest rivalry but it's solved. There's literally no comparison or competition though because how can you compare a place that serves a super simple menu with one that offers more options than the average pizza parlor without instituting a massive handicap? You're a solid 4.5 (so I round up to 5) if I compared to those options I've tried with similar menus and pricing. The Wataburger I recently tried in Colorado Springs though would have been a 3.5. I was exited when I realized there's one near me but everything was really bland so hopefully they'll improve to uphold what I got from you there in Texas.

The place was clean, the food was hot and delicious, and a huge shout out to the Great Employees on the TEAM- Aretha Zach Nene Positively Outrageous Service

I wasn't sure if I was a fan, but after being a Texan for the last 2 years, I am. This is not my favorite burger spot (here's to you, Culver's), but they do well. Their Dr. Pepper shake hit the spot during my last pregnancy! Any place that has a mobile app and gives me rewards is always a plus in my book. Of course I'll take a free burger (or more)! Kids aren't the biggest fans of their food, so I'm really stopping here for the adults.

One last run at Whataburger before catching a flight back to SoCal. I try not to miss a stop at one of these spots whenever I'm in Texas, so it was the perfect place to be given a couple of hours to kill before the trip. I thought it was convenient since it's literally a minute away from the terminals. Not a lot of customers - it was some random mid-week late afternoon, so needless to say, we were the only customers on hand. I didn't want anything different so I went for my usual #2 combo (double meat, no cheese, no pickles, add ketchup with fries and drink.) And since my party of 4 were the only ones here, our food came out rather quickly. It is as expected: food had that "Whataburger" flavor and taste. However, my patties felt a little overcooked, but nothing detrimental. Fries were cooked to a great crisp. It definitely hit that teenee hunger pangs I was having before hopping on the trip home. FOOD: 3.5. VALUE: 3. SERVICE: 5. Staff was friendly, food came out fast. What's there not to like?! PARKING: It is mainly an airport stop for the most part, so if spots get taken, it won't be long before another opens up. Wasn't an issue for this stop, though. OVERALL: 3.75. I should make a vow to try something else next time - maybe that patty melt Big Bro opted for... but yeah, there most likely will be another visit, a "grub-before-a-flight" stop of sorts... I shall return!

Restaurant is at Airport. Very busy and long lines. Ridiculous in my opinion. I was in line for over 25 minutes. Then when I finally got my burger, the bun was soggy. Really!!! I was at the actual window for over 5 minutes. No food was on site. How was my bun soggy!!! Never eating here again. $12 for a soggy burger, cold floppy fries, and a drink. Totally NOT worth the money.

Bottom Line: Friendly service and a tasty burger located in the Cell Phone Lot at Austin airport. I had a few hours to kill while waiting for friends to arrive at the airport so I decided to get a meal at Whataburger that is located in the Cell Phone Lot at the Austin airport. I received super friendly and personally service form the gentlemen working the cash register and my food (burger and fries) came out quickly. I found the fries to be average at best so I skipped over them and enjoyed my cheeseburger. I also enjoyed having a cold iced tea with my meal. While I was savoring every bite of my burger the cashier came along to check on guests to see how everyone was doing which I thought was a nice touch.

21 minute wait for a fajita taco and fries Lukewarm food Hate it No reason it should happen Girl with red/black hair was eating while making food-shoving chicken tenders with gravy on her mouth. Disgusting step off line and eat or DONT eat. Simple Later She was standing around playing with her phone leaning against the counter SMH Cheese was congealed inside which means it was made hot and sat around and cooler off We sat around waiting on each other apparently But no one told me food was ready I had so much time in my hands I timed 5 other people and average wait was 18 mins for 6 of us That's people who walked in, ordered and intended to eat here I can't comment on call in or app orders as there seemed to be many people 6-8 who also did that and got food faster. So tho use of us who wanted to eat in were punished ? Table of 5 waited more than 35 mins Glad I was solo....geez I counted at Least 5 employees plus guy taking orders Mr K I guess they were playing their version of the quiet game cause they hardly said two words to ANYONE Blonde from kitchen delivered three orders and never said as much as Screw your guys here is you food NO WORDS She brought out my order, started at my number tent, walked away and I said Is that 86? She did nothing No acknowledgement 5 mins later Same size and folded bag, brought it to me. cmon WB, you gotta do better than this Airport or No airport this adventure was crappy Trash outside drive through was allllll over the ground Over flowing Fries were hot....only redeeming thing. I recommend you bring your own food and skip this joint Tim Where the hell wall Alivin? Cause there was nothing good about employees tonight.....glad your review was pleasant but the overwhelming sentiment is poor Yours is rare

Spent an hour in the drive through just for my food to be cold when I get home. Sorry whataburger that's my fault.

Usually quick and cheap. But I only stop because of the breakfast sausage biscuits with grape jelly. Not a fan of anything else here. Most of the burgers are not constructed well or have the same freshness as In n Out or PTerrys.

Service was great, food was terrible. I got the limited time Buffalo Ranch Chicken Strip Sandwich I was expecting 'chicken strips' not a few nuggets mostly made of breading. I took a few bites and gave up trying to find actual chicken. The fries were cold and tasted like the oil was old... My Dr. Pepper tasted GREAT! Picture included.

Avoid this Whataburger at all costs their customer service is absolutely terrible There management doesn't care about the customer. And whatever you do don't use the app for rewards here the will try to make you pay for your food even if you have free rewards in the app. This location waste so much food.avoid this location at all costs

Food was cold and expensive. I will pay $20 + for a burger as long as the cost is worth the taste. I realize there are debates over Whataburger and In and Out. I am not from California or Texas so I did not grow up eating either. My opinion is that In and Out is, hands down a better burger. I am glad I tried Whataburger to see the hype and can say I will not return there a second time.

40 min.... yes 40 min in the drive thru for a single combo meal. There's no way to turn around or get out. It's like a time vortex for really bad fast food. Dang I hate late nights needing food and having no options. AVOID THIS PLACE. Not worth the time or money!

terrible place. rarely get orders right and give sorry portions. the "lettuce" is only cabbage.

I don't know why there are so many negative reviews of Whataburger. It's fast food so if people were expecting some kind of fancy place that caters to your every need, look elsewhere. I've been to many Whataburgers in TX and this one is no different. The line moved quickly inside and I never experienced any of the rude behavior at this location. In fact I only knew of it because the Hilton across the street did not have their restaurant open for lunch (due to the pandemic) and the front desk told me this place was open for lunch. Naturally I was excited to just scoot down the street for lunch. I got a #1 combo meal and it came out just fine. I dined in so perhaps all of the complaints were from the drive through. I didn't see a long line there either so not sure where the breakdown was. The restaurant was fully staffed and no shortage of workers were spotted. I got my food quickly and the burger was exactly as I remembered. Good old fashioned hamburger with some spicy ketchup is exactly what I needed to fill me up. I would come back again!

I just move to Texas and people always tell me to get whataburger. I will not coming back here as the food scream heart attack. No hates for people who enjoy the food but this food is simply not for me. Never have I been scared just by looking at the food and only able to eat few bites and feel my blood clogging in the veins. I am honestly terrified.

When I entered the restaurant there was no one in the drive thru or inside waiting on an order. I ordered just one bacon, egg, and cheese taquito to go. Seventeen minutes later I asked what was the delay. The flippant response was they had a big order to get out. I asked why they wouldn't tell customers when they place an order that information but the person just shrugged her shoulders. It's just so common, employees nor managers give a rats ass about their customers. What ever happened to common curtesy or showing their customers a little understanding or decency? Fast food restaurants like this may as well fire their human assets and replace them with automated systems. Lesson learned, if you are in a hurry and you expect reasonable service, don't stop at this restaurant. I left without getting my order.

What? A Burger? I've left maybe one bad review my whole life but this was so bad I couldn't ignore. Lady at speaker box said hold on a min which is totally fine except 10 mins later someone popped on and said "has anyone taken your order?" Then ordered combo and they kept asking me if it was a meal. I said yes loudly like 4 times. Then was super rude could hear them laughing and mocking into the speaker box. 25 mins later I made it to the window and the order was wrong so he tried to adjust it and charged me way too much but I just let it go. I almost drove off but I was so hungry. Then at the window everyone was just hanging out and laughing and making fun of people behind me. What a burger usually has slow lines but this was next level disrespectful. I saw some reviews that the manager is nice. Well he needs to do himself a favor and fire this whole staff and rehire. I work customer service so I understand stuff happens but after reading other reviews it appears that this is a common occurrence at this location. This location was a perfect example of kids who weren't taught how to work and have no respect for people around them. 0 stars

I can't BELIEVE that they STILL serve EVERY A TO GO DRINK IN STROFOAM. I walked out. Won't be back. I don't find these burgers worth it. There are MANY better burgers in Austin. Don't be lazy. Find a company that goes the extra mile & CARES about the environment we leave for our children.

Surprise surprise the location with 2 stars didn't have great customer service. I would recommend recording yourself ordering at the call box so you won't be gaslit by staff that you didn't say something you know you said at the call box. If you have the "pleasure" to have the manager Sarah take your order just know you might not get what you asked for. Even if you stated it at the call box and 3 times at the window where you pay. If you need a refund, you may get a chance to have a meet and great with James!!! The GM. James will not de-escalate the situation. If anything he looks forward to customers having issues because he'll have an opportunity to see if he can get a rise out of you. He will stand behind his employees wrong or right and although he won't know the details of what happened he will passive aggressively (or straight up aggressively) ensure that whatever the employee said happened is taken as fact. So just be prepared when coming here. Keep your phone recording incase any issues arise you have proof of what was said. DO NOT expect to have a professional conversation with anyone that works here. And always stand up for yourself!!

Cold food and bad service. I've tried this location several times and it's not getting better. Don't waste your money.

1 star for the lady that took our order from the cash register. Not at all friendly. No greetings. No apology. Grumpy attitude. And then she just put the food on the table like nothing. Didn't say anything. Wow!

Usually the counter help is really nice but today there is a really bad attitude. Lady has a mask on and I could not understand what she was saying. She kept trying to up charge me and I kept correcting her. Very frustrating to say the least.

Made a mistake and placed my order at the wrong address. Went into the store, unsure, tired & had a young lady behind the counter roll her eyes & act like I was inconveniencing her. Then she and another person laughed at me because I had the wrong address. Rude, unprofessional & acted like I was a nuisance.

I've been back a few times this last couple of weeks and I'm not sure what happened but that was a quick fix and this place is awesomely fast and friendly!! Update** The slowest Whataburger I've been to. I work close but this places seems to get worse and worse about getting your food out in a timely mannsr

Waited in line for 45 minutes (there were 4 cars Infront of us). Unwrapped my burger to a twist tie going through it. Not what I expected for my first time here.

What a wonderful experience. Restaurant was clean. The bathrooms were spotless. Alvin the manager was was actually taking orders. I love managers that lead from the front. He was friendly and very informative on the menu as we did not know much about it. We did not know much about wataburger, But we are now a fan. Excellent restaurant, excellent staff excellent manage. 5 star experience. In an environment where it's hard to find employees because you're competing with the government And people sitting at home collecting welfare checks instead of working, Do you have found a diamond in the rough with Alvin. Keep him.

Honestly terrible. The attitude of the staff is the first thing you'll notice. Basically the opposite of Chik-fil-A. Does that help? First thing I heard was a staffer calling customers "f'ing idiots". Okay... off to a great start. Drive thru is a nightmare. Basically because they are doing YOU a favor by being there. But they're not in a hurry so settle in. Hope you didn't have a flight at 2pm in the afternoon. The drive through set up is a trap. Literally. Once you're in, you don't get out. Which reminds me of another product close to the level of what you'll find here. Just avoid.

Whataburger locations everywhere have gotten bad since they sold a while back, but this location has not! I've never had a long wait time, it's clean inside, and Alvin who usually works the register is a national treasure. He is the kindest person I have ever met at a fast food restaurant. My husband and I have both said he is our favorite fast food guy ever. You give that man a raise!

One of the nicest, cleanest Whataburgers I've been to. Mr Gay at the counter was very friendly and helpful! Burger was perfect!

This location needs to consider opening the inside for carry out only at night. They offer carry out on the app but you can only get it through the drive-thru. That defeats the purpose of having anyone making orders online for convenience. As I am typing this I am 3rd to the window and have been waiting 15 minutes already. There are 4 vehicles behind me also. The last time I did the same thing, I was 2nd in line and waited for 10 minutes for my online order.

New location. Nice facility. Manager was nice. That's the good news. It's all downhill from there. Unfortunately the workers have no 'Common Sense' and are poorly trained. The person ordering in front of me received a bun with onions only (I.e. an onion only burger with no meat, etc). He had ordered a burger with 'no onions'. They took 15 minutes + to correct / replace his burger. Needless to say, he had a few choice words on the way out. We waited over 25 minutes for 2 taquitos and Biscuit w/gravy. Once we got the food it took the server 3 separate tries to bring us some napkins, salsa and silverware. This location needs some serious help as this has not been a typical Whataburger experience.

Just left the drive through at 7:45pm on 10/8/22 - at least 7 workers and 1 manager on shift. We were the only car in the drive through the 12 minutes we were there. We order 1 combo and 2 single burgers. The drive through order person who took our order could not comprehend that we did not want full meals with the 2 extra burgers. Over and over asking us what drinks we wanted with the other burgers. We knew the order would not be right...get to the drive through and look at our receipt, we were charged more than 1 combo. The other person who hands over the food asked us continuously what size drink we got, uh, the one that comes with the combo and bare minimum can't you just look at the order? Finally a manager refunds us our money and recharges us (hope she didn't mess that up). We leave and realize the person who hands over the food forgot to give us our drink that he asked the size a hundred times about. We drive back and go inside to get it and he says here's your tea - we ordered a coke. Like WTF. Seriously, this is not unique to this Whataburger. Whataburger quality of service has gone down the toilet.

Went in to use the bathroom. This is the filthiest Whataburger over ever seen. The folks working there seemed to. No care that tables had old ketchup and napkins still on them... but still made time to sit and be on their cell phones.

This whataburger had me waiting in line for 20minutes with one person in front of me and at the window all of the employees are just standing around inside. Terrible service.

So, my friends and I had all flown into Austin Texas for a meetup and we all had to meet at whataburger before our AirBNB opened. The staff were extremely friendly and allowed us to stay inside out of the heat while we waited. The food was delicious. 10/10 food joint Legends 2022!

Best Whataburger experience in years. Burgers were actually freshly cooked and fries crisp. Staff was helpful and friendly. Restaurant & bathroom clean. What else can you ask for? Been dissatisfied many times with the food quality at other Whataburgers but not this time. Hopefully not merely the product of luck.

I called to see if it was worth the walk from the airport and if the burgers were good since I've the reviews were bad, expecting to see if they gotten better she answered with a low monotone voice and told me that it was all up to me and hung up while I was still speaking. I was looking for whataburger to have a higher expectation since their online quota is friendly service and quality food. not helpful

The employee was so kind, it's super busy and yet still the employee was amazing. The food of course is the same as any other location but it's so convenient here while I wait to pick someone up at the airport.

Amazing service, hard working people, may get busy at times so food may be delayed but it always comes out hot and fresh the workers are professional and take cleanliness and time management seriously 5/5