Whataburger

So I just got a burger from there and it was wet? The whole top bun was wet? Final straw with that one. Normally, when I take my kid in there, there’s a bunch of 17 and 18 year-old children trying to be cool by cussing loudly and using racial slurs. So my son and I stopped going inside to eat. Now we’re getting wet burgers, so I think that was our last trip to Whataburger. Thanks for ruining a core memory for me growing up.

I came in and ordered 2 fajita tacos but when I went home to eat them they lacked a significant amount of what is advertised on the taco. I basically paid over $14 dollars for chicken and a tortilla. I called and spoke to a manager and was told that the peppers and onions are portioned out after I had told her they barely had anything on them. She stated next time I come in and get them they will add more peppers and onions. I had gone to the elgin location and they were more than willing to help me eventhough, it was not their issue to begin with. Yes I would of liked them to offer to replace the tacos next time i visit because $14 dollars is an insane amount to begin with to not get what is advertised or even close to it. The manager just kept saying we portion out the amounts without any resolution.

Waited in the drive thru for a good 25 minutes for a meal and kids meal, which was frustrating. Kennedy (I think that was her name, but probably way off) was very apologetic and sweet, bless her heart. She made up for it with a sweet treat, even though I know it wasn’t her fault. It was the thought that counted.

I love the burgers, fries w/spicy ketchup. The hot wings are good, just need more sauce.

I was thinking this would be like any other whataburger off the block, but the employee named Brendan was such a great help that he truly made my visit a great one. His customer service was astounding and he was very accommodating to my needs. I would definitely recommend anyone to come visit this whataburger purely for excellent customer service.

I have had many order issues with this establishment, but tonight was my last straw. To begin with the drive thru attendant was incredibly rude and unprofessional, continuously cutting me off mid order with a rude tone and attempting to end the order immediately after choosing a meal despite the order not being done nor given a sign it was, furthermore although I took my due diligence double checking the order with the attendant I still managed to receive a wrong order, being given root beer and not the Dr.pepper I ordered and PAYED for, if you're considering going to this establishment I would hold my horse till you arrive in Austin.

So, I ordered a BOB combo and an extra sausage and egg sandwich.. I drove off and found they forget my extra.. Call them, and I spoke to the Owner. He gave me a second meal and was very professional and apologetic. There are many Whataburgers, but this one stands out

4:01 pm/ Rosy V was at the drive thru. What an awful person to put in the drive thru. I felt like I was trying to sell HER some stuff. It was an unhappy person. No hello, no can I help you, no hello…. Just “what do you need”…. Got to the window and that was no friendlier. No smile, no thank you, no have a nice day.. just took my card and handed it back with a miserable look on her face. Food was good as usual but holy cow. Whoever put ole Rosy V at the drive thru should have their head examined. Awful customer service.

Wish I could give less than one star. This location has botched every order I've made in the last 10 years and when trying to resolve it staff seems indifferent and unapologetic. The only delivery service offering their food in my area is Uber Eats and both of my recent orders went unfilled or canceled after waiting over an hour. Each time I've eaten inside or waited inside for an order the staff has been loudly inappropriate in their team communication. The quality of the food is noticeably worse than Elgin and Manor. This place should be shut down. I've held my tongue a long time hoping this town would drive improvement but I'm at the end of my fuse. Will never do business here again. Truly awful.

No reason for this place to have to make you wait sooo damn long EVERY single time , all for them to forget something in your order....

I thought the employees were there to work not hit on peoples husbands ? My husband was waiting for his order and this employee came up to him asking him if he was taken after he said he was married she said "oh cus of my friend but i'll tell her" a friend shouldn't have been mentioned after that shouldve kept it short and kept it pushing. Whataburger fr? What a mess. Patty flippers should stay patty flippin BYE.

Every time I eat a burger here I think it's better than before So all spices makes it very nice

The workers there seem mindless. The wait was unnecessarily long with all those workers in there. Why am I waiting 10+ mins just for a single drink, nothing else ????? Save your time, money and sanity and literally go anywhere else.

God is good, service is ok. They used to have a guy who would sing your order. The place is clean but needs paint and upgrades.

Food was hot and correct. Drive through workers were pleasant. No complaints. Will be back.

Over 25 minute wait for a whataburger and fries on a Sunday evening. How is that possible? Save your time and just visit somewhere else. Schlotzsky's is nearby and people are super nice.

This is not a place to work the employees in orange are so sweet while the managers are stuck up very bad and the general managers do nothing about this i currently quit today and now they are saying we will not even get our back paycheck u til July the first

You may want to evaluate your location. I ordered chicken strips and fries around 6 pm last night, and my 8 year old has been down with severe food poisoning since then. Thanks for that Bastrop Whataburger ffs

Food is horrible, the restaurant is dirty, the staff doesn't clean at all, you dead bugs in your food and/or uncooked food, my husband got food poisoning from this place he had to be admitted to the hospital for 4 days

Their tea is the worst ever. Taste like it's a dirty canister. Lubbock whataburger on Quaker has the best tasting tea. But Bastrop's sucks so bad. The food is okay. Was better when they had that big guy that was manager

my husband found a hair in his fries, and the service was terrible very rushed! if you're on a road trip i do not recommend stopping here

I asked for no cheese on my burger. I mean if I ask for a hamburger, that means there's no cheese anyway. Right? Still, they asked if I wanted cheese. Guess what? There was this gross slab of cold cheese on there. The tomatoes tasted a little rotten or something was wrong with them. It left a very bad taste in my mouth. It was hard to enjoy a burger with that weird cold piece of cheese in there. I didn't get a refund or anything.

my wife placed an order on the app today that was supposed to be ready at 5:59. at 6:20 she left the restaurant after the bag had been sitting under the counter for who knows how long!!!! for the millionth time fix the curbside order at this location. it is by far the worst location i have ever been too!

First time trying whataburger and gotta say I wasn't expecting the spicy chicken sandwich to be this good 9/10 and the fries were perfect.the service was pretty fast 6 mins, the atmosphere what you expect from a fast food place.

A couple of months ago, I left Whataburger after waiting for over a half hour for my order. The manager couldn't even figure out how to give me a refund. Yesterday, I decided to give them another chance. It took over 20 minutes to get my order. When I got home, I discovered my order was incomplete. I love Whataburger, but will not be going to the Bastrop location any more.

I would leave 0 stars if I could! BAD HORRIBLE SERVICE! took 18 mins for two shakes?? and there's trash on the floor

Whataburger isn't just a meal, it's an experience. If you are visiting TX, you don't experience this on the same level as a Texan does but if you're in the right headspace, it's awesome. First, I want to point out that it's important to manage expectations. When I fly Spirit Airlines, I'm usually satisfied because I don't expect the same level of service & quality I might find on United, Alaska, Delta, & Southwest. I pay less and I get less and that's OK. This is not a steakhouse burger, it's fast food and I feel that it's better than most of the standard chain-faire. Is this the In n' Out of TX? Kind of. I'm a Seattle native and I grew up on Dick's Drive-In, which I still love & I believe is the reason that In n' Out will never try to breach the Seattle market. As any Seattle native knows, CA started invading our city in the 1980's and you can easily see the ultimate results of that. I'm not here for social commentary but I will say that WA set themselves up for their fate by already embracing a lot of CA's bad ideas before the invasion began & then enacting them when the echo chamber became overwhelming. I don't think Texans would tolerate that. One of the things I hated about the Californians is how snotty they were about Dick's Drive-In. They would crap all over it because they preferred In n' Out & frankly, I've tried them both many times and I'll stick with DDI. This was my third trip to TX, & my first to the Austin area. I have moved to NV since my last visit and my perspective has changed a bit. I think the first two times I visited, I was a snotty Northwesterner & I instinctively looked down on TX because it wasn't like WA. Since I hated the way the CA people did that in WA, I realized I was a hypocrite. This time, I came with a new attitude and I saw it all through a different lens. I love it now. I love how friendly the people are. I love the overall attitude and vibe. Eating at Whataburger was fantastic. I'm not a huge burger eater beyond DDI but I enjoyed this meal more for the experience than for the food. I don't want to short-change the food, it was tasty and the portions were good as well as the prices but the employees and other patrons were wonderful. I had never been to this city before and they treated me like a part of their community. I love food and even do food blogging and videos and I would urge all of my friends to go try Whataburger with an open mind and an appreciation of a true TX experience.

I'm pop out pp pollooooo op you jl let you be part ust going I'm p ppl aren't allowed

The service at this location was just awful. 3 years ago I made a Google review stating the poor customer service and the 2 hour wait time in the drive through just to receive the wrong food. Well, years later it's still the same. unfortunately for those who live in Bastrop Country if you decide on wanting Whataburger. It would be best to go to either La Grange, Elgin, or just take the journey to Austin because Bastrop Whataburger will only waste your time and money.

This place really can't seem to get it together, unfortunately. There is consistently a 30+ minute wait regardless of which method you order (drive thru, walk in, curbside). I was grateful an employee car least came out with my drink to curbside and warned me the food would take a while, but the wait was still ridiculous. Don't come here in a hurry.

Service was good, the staff was friendly, and everyone enjoyed their food. My only two complaints would be, first, as customers leave they don't immediately disinfect the table and chairs, leaving limited places to sit since they already have every other spot closed. Second, bits and pieces of food on the floor throughout the dining room, though you cannot see it in my picture, it's on the other side. Two complaints, minus Two Stars.

I've been eating Whataburger for a very long time. They can be very good. Unfortunately the Bastrop location is terrible. I really have come to the end of the line with them. I just can't continue eating there. All of y'all from Bastrop know exactly what I'm talking about.

Road trip 1st stop through Bastrop en route to Houston and my boy must have his Whataburger. Long ago it was my dad's go to, now it's his. This particular store was busy and pretty clean for a fast food joint. Good sign. They were efficient too. Perfect stop for a road trip. There's a local Whataburger we always go to but it takes forever to get our order even though it's tasty there. I wish Whataburgers are more consistent like chick-fil-a. It just depends which location you go to. Some aren't good. The sweet tea here wasn't as good as others. The chicken sandwich although huge tasted rubbery and premade. Their fries were good though. And no huge complaints with their sweet and spicy burger. Boy liked :) Most likely will stop here in the future going to Houston. It's not easy finding an off the freeway Whataburger for the boy ;)

I thought this location finally got better and I waited a year after they were on the news for frying a rat! But Another bad experience with this location. They are known for being slow and today no different. I decided not to order but they had moved a car to the right side AND had the drive through completely blocked. When I called to ask if they could please move the car in the lane next to drive thru to a parking spot, she said no. So I had to wait an extended period for no reason!! I definitely will think twice before returning!

Worst whataburger on the planet. How you can screw up a hamburger and serve as ice cold is beyond me. Never again. Not to mention waiting 25 minutes.

The food is always cold even if im the only customer at 2am i wait 5 minutes for cold fries and my food to be wrong. Or im always missing something ive paided extra for.

This is the most god awful Whataburger. I have never gotten in/out of drive thru in less than 20 minutes, with one time taking 38 minutes. I regret every time I pull into drive thru and get trapped. If it weren't for the patty melt, I'd be done.

Slowest restaurant in Bastrop. And the worst food outcome after such a long wait. Bastrop gives whataburger a bad reputation.

Terrible...jus terrible. Home of the 45 minute ice cold burger. Can't give receipts for some reason ...and in all the hoopla they forgot my drink GET YOUR SHIT TOGETHER!!

I ordered a apple &cranberry salad with avocado added and bacon the chicken was hot and melted the cheese and the chicken was not even cut up the bacon was not cooked and the sliced avocado was just a warm pile of brown guacamole. First complaint i have ever given to a Whataburger

I don't know what to say about Whataburger anymore in general, except most locations are always slow, and the food flavor is mediocre at best. I know, I live in Texas and I should worship Whataburger; and in the grand scheme of things they are an OK "fast food" joint, I wouldn't say they are the best. Now with the franchise generalization out of the way, let me just say that every time I come to this specific location I will order a burger combo and I kid you not I unwrap it EVERY time to find that SOMEONE has smashed my burger almost flat. I will say though that the facility is clean on the inside, and the manager at this location is friendly and welcoming. I gave it a 2 star because of their consistency of a poor final product, not the staff or the facilities.

Place is so slow I could have made my meal twice. Real customer, that probably won't come back till the speed is up. Might as well go to Olive Garden.

Food is okay, usual whataburger, but the management kills not only their food and service, but seems to be driving their employees in the same direction. Having sat in there several times she has been observed by my girlfriend and I berating her employees and causing unnecessary disruptions. Maybe a business will run better without a manager that has the ego and emotional maturity of a thirteen year old.

They take soooo long. Waiting 30 mins in a line of like 5 cars at 1:30. This is ridiculous. This is the worst whataburger I've been to.

I wouldn't recommend this to anyone on a schedule This place has really gone downhill in the last two years. Used to eat here frequently but I've slowly stopped going because of the constant mistakes that the staff make. I can understand every now and then someone messing up but I mean it's been everything from charging me for a large but getting only medium fries/drink. I ordered the bites once only to have the fries be a medium and the bites to be no where in the box! The kid at the grill forgot to put any in and it was gonna be another 10 min wait? Are you joking? They messed up the order again today so I'll stay away from Bastrop Whataburger and just visit one in Austin, LaGrange, or Lockhart from now on.

The manager Jeffrey H is truly fantastic! He was very personable and the atmosphere was great! Great service all around! 10 out of 10!!

Went through the drive thru at 6 pm for a whatburger Jr meal with chz waiting at the window for 20 mins to be told to please pull up it's now 625 and the people behind got there food first . I understand people makes mistakes but how hard Is 1 burger and 1 fry please get it together whatabuger . Terrible service and it wasn't even fresh fries or meat

No more Whataburger at this location! Cold burger and fries!!! It shouldn't be that complicated yet every time I have been here it's the same thing!

THEY ROCK! Work so hard when it's literally always busy. I mentioned it was my boyfriend's birthday and they gave him a chocolate shake. I know it was something simple, but it really made his day (as out of anywhere in Bastrop he could go he chose Whataburger). Currently 103 degrees and the employee who was running back and fourth from the second line had a huge smile on her face and was very pleasant. The man who took our order was also so kind and patient with our "extra" order. These guys are the best!! Food is always good and consistent.

WORST WHATABURGER EVER!!!!!! Sat in the drive thru line for 45 minutes, not even moving for more than 10 minutes at one point. When I did reach the window and the girl handed me my bag, I checked it. Not only was the order wrong, it was missing a sandwich from what they rang up. I ordered a Whatachicken meal and just a grilled chicken sandwich. They rang up a Whatafish, which isn't even on the menu at this time and the only thing in the bag was the grilled chicken sandwich and fries. I told the girl I had been there 45 minutes and the order was wrong. I told her I was pulling around and I wanted to speak to the manager. I went inside and someone got the manager. His name was Jeff, and he had an attitude problem from the very beginning. My voice was slightly raised (whose wouldn't be after that ordeal), and he told me to stop yelling at him. I told him I wanted a refund and he asked me to leave. I said I wasn't leaving without a refund. After telling him this about 6 or 7 times, he finally went to a register and started my refund. While he was doing that, someone came in behind me and asked if I was in line. I told the lady, no, I've been here for 45 minutes, they got my order wrong and I'm waiting on a refund. The guy with her, goes OMG, you've been here 45 minutes? I said yep! The manager looks at me and tells me that I don't need to be telling them that! So now I can't even tell other customers the truth about their crappy service? The manager told me to come get my refund and he literally tossed the money on the counter at me, he didn't even put it in my hand. This manager had the WORST attitude I have ever seen in any establishment. He needs to be fired. I will be staying FAR away from this Whataburger.

Making something great-ever better! Love Whataburger! YUMMY GOODNESS Add hash browns to taquito Adding side of gravy over Jalapeño biscuit w/ sausage, egg & cheese...super delicious

Our visit was 100% good. My personal favorite: #5 Combo, the Whataburger With Bacon And Cheese, with no modifications. Best burger on Earth.

I waited for the deliciousness we see on TV... what I got was a grid burger, I didn't order, THAT WAS FREAKING COLD!!! It was busy and I get it. But people work too f-ing hard for their money to spend it on CRAP!! Seemed as if the people working there were having a hard time figuring out how to fill all the orders inside and outside. We orders onion rings and they were cooking them in old brown grease that was SMOKING!! For God's sake, if your hungry as I am right now, DO NOT, I repeat, DO NOT go to this Whataburger... just keep going to another place unless you have time to negotiate whether or not you receive fresh food (or not) for your money!! This is not the first time I have gotten this quality of food after waiting 20+ minutes to receive it. Ugh!! Look at the pic of the burger-- old cold ass burger! Look at the meat!! And the unmelted cheese. Just disgusting. My hubby's burger was cold but he was super starving so he ate it.

One out of 5 stars. One star because the staff were friendly and I'm sure they were doing their best. I have never been wowed by an experience at whataburger but today was NOTHING but disappointment from this place. My husband is obsessed with whataburger so I figured i'll try it again. It was about 10:20 in the morning and we pulled up to the drive through. There were maybe 7 cars in front of us which didn't seem like many. FOURTY FIVE minutes later we get our food. FOURTY FIVE MINUTES!!!!! That's insane. We dig into our bags and the fries are cold. And by cold I mean not an ounce or warmth. They were disgusting. The burger was luke warm and very tough. My husband had a similar experience with his food. Unless whataburger steps up their game, I will for sure not be returning. Do better whataburger.

Sometimes the service can be off but trainees do better with patience rather than being mean and grumpy !!

$30 for two burgers, a taquito and a drink. Wait in line for 15 mins, drink had spilled over and handed to me. Son's burger was completely wrong and my food thrown in the bag. Never again. Cheaper to go to the Roadhouse.

I had a quick meal half month ago at this store. The next day I realized I lost my purse and called to this store. The store manager answered the call promptly and confirmed that they had my purse. Just make a trip back to this store. I'm grateful that everything are in the purse. Really appreciate their superior services.