Matt L
Google
I’ve called the customer care line and lodged several complaints within the past year of a location in south Austin off S Ih 35 (who can never seem to get it together, especially the night staff) of issues with messing up my order from it being wrong to being given raw food (I’ve lost count of complaints). The general manager from the location did not care at all when I spoke with them on the phone before.
Someone named Derrick had contacted me via e-mail back in July asking how to make it right. I requested for a giftcard by mail and provided my address & was never acknowledged it was sent, nor did I ever receive it.
I submitted another complaint over the phone to the customer care line recently about the same location back on 9/15/25 regarding another issue. I called back to follow up on 9/22/25 since no one had reached out to me and was informed my case would be escalated. It’s been 3 weeks & no one has yet to contact me. I received emails stating my order was researched & was cancelled (which it was not).
This company has done ZERO resolutions to make it right. I’ve had better consistent quality food from in-n-out & P.Terry’s for paying less & fast results when I’ve had an issue than with this company. The prices alone with Whataburger are ridiculous for the quality you get. The food is constantly cold, soggy, and gross. It’s very rare that I have a meal from any location where it’s actually good and the fries are fresh, hot, and crispy.
Whataburger has definitely gone downhill since they were bought out years ago. You would think they’d do better
