Whataburger

I rarely leave reviews, however this Whataburger location truly makes the word ‘incompetence’ shine. Unfortunately, DoorDash only allows me to order from this location, and EVERY time there’s something wrong with the order. Want spicy ketchup or any ketchup at all? You won’t get it even when you order extra. Ordered more than one meal? Prepare for at least one of your meals to be missing. Ordered ranch with your chicken tenders? Here, enjoy gravy instead of ranch- just because. We have had 3 separate incidents of meals completely missed (and these aren’t large orders, at most we might order 3 meals maximum). While the restaurant will offer to make us the missing meal, we have to drive there to get it- completely defeating the purpose of ordering delivery in the first place. I have called them each time it’s happened, and it appears to still be happening. One of the managers, Muhammad has literally accused me of not ordering spicy ketchup when it’s literally listed on the receipt. This location is clearly experiencing a massive managerial issue as their employees lack moral, training, and are probably overworked. Do better. Heed my warning, if you order delivery from this location- expect them to find the most creative ways to mess it up.

I waited for a long time in curbside for my order. It didn’t look super busy inside, but at least the food was semi-hot when I got home. I also asked for creamy pepper sauce, but received buffalo sauce instead. At the very least, the worker who took my food out was very nice!

The wait time is incredible. The service is sub-par. They were out of onion rings, out of spicy ketchup, and when I asked the person for a non-carbonated drink, "we have Coke products". Ordered non-sweet tea, it came without ice. I would highly recommend you walk-in to order or go some place else. Also, I would recommend that the management at this location get a handle on their employees' skill-sets(customer service in particular) and its food supply.

Trash all around, had a delivery order, salad was incomplete and missing the dressing, added an extra cheese slice and meat patty, and that was missing along with the extra onions. Large fries were missing fries, drink had more ice than soda, and my gravy and cookie were also missing. I call and tje non English speaking supposed employee just says attempts to get loud so I get loud, all it has to say was "oh" and stayed quiet. Bullshit service and quality of food.

Got here at 5:55pm on a weekday and these people took forever to tell me their ice cream machine wasn't frozen yet. I had to wait 40 minutes for the crap. I literally waited. Only got 2 apple pies and 2 shakes. They could have refunded me OR GAVE ME A LARGE FOR THE WAIT AND NOT TELLING ME AHEAD OF TIME THAT IT WAS GOING TO TAKE THIS LONG. SHE SAID 10 MINUTES. IT WILL TAKE 10 MINUTES. AND I WAS OK WITH THAT. BUT 10 MINUTES TURNED INTO 40!!! SLOW AND LAZY AND HORRIBLE CUSTOMER SERVICE HERE!

I am actually impressed with how well this store is now run. It is very clean. I do have one complaint. If you are a student trying to work your way through your education, do not apply here. They do not care and will not work with your schedule, so to me, they do not support student employees at all, which is a shame.

I placed an order for delivery and everything was fine, until I received a call from my delivery driver, who proceeded to yell and me repeatedly asking for directions, and when when I tried to give them to her, she continued to argue, and yell on the phone with me as I asked her to be patient and for her to tell me where she was. My boyfriend was the one actually grabbing the food, and when he finally found her, she did not pull over to the side of the road and made him walk into the middle of traffic to get to her car, where she proceeded to yell at him to be more aware of his surroundings and to be quicker looking for drivers. When I tried calling the restaurant to report this they were unhelpful and said I wouldn’t be able to speak to someone until over 3 hours later to resolve this issue. The only good thing I can say about this place is the food was at least good, although it is hard to mess up. I would not recommend ordering delivery from this Whataburger.

I went in only to pick up a DoorDash order. Nobody greeted me everyone just gawked at me as if I had a money on my head. Before grabbing the order & drink. I noticed the cup had soda spilled on top of the drink a dripping frm the sides. I asked the younger lady for a napkins. An instead of handing them to me or cleaning the drink off herself seeing that she had just sat it on the counter like this for me to pick up. She processed to tell me “the napkins are right here”. The old me would’ve read her. Instead I just politely grab the napkins whipped my drink off an left the store. I’m bringing awareness to the fact of please hire people who want to work. Regardless of the day or mood you are in/having. You are getting paid to do a service. It very simple to be friendly an have manners especially in the workplace. I’m not sure if she was a manager or not but she wore a work jacket different from the other employees.

Unfortunately this Whataburger has me torn. From the side of service, I've never seen nicer workers at a Whataburger than at this one. However every time I stop at this Whataburger, my order takes an unusually long time to be prepared.

Don't ever go here if you're in a hurry. They have no concept of fast food. It took 20 minutes to get my breakfast combo. I had plenty of time to stop in to get a to go order and make a conference call. Ended up logging in late to the call. Will never go back unless I have an hour or more to waste. Food was good though so I'm disappointed I'm going to have to avoid this location.

When ever in Texas, there are two must haves. Whataburger and Mesquite smoked beef brisket. I always look forward to coming home to Texas and sinking my teeth into a delicious Whataburger hamburger. It just brings back a flood of memories of fun and great food. Hard to find any comparison to the unique taste of a Whataburger. Whataburger, Whataburger bigger better burger Whataburger!!

The food is hit or miss, service is slow especially curbside and the drive-through.. the two services that are supposed to be fast are the absolute slowest..

I like fast food this is you're regular fast food place it just has no drive throug. The food amazing, service amazing, and the looks, phenomenal. Whataburger Drive-through Please!

I am a loyal customer but have had nothing but problems in the last year. The restaurant near me ALWAYS manages to mess up my order. Well I ordered almost 40.00 worth of food and NEVER got it. They delivered it to someone else. Delivery driver would not pick up phone. Restaurant didn't know how to reach driver. Called whataburger and they have to send my complaint to upper management to get my refund. So I have no food, out of the money I spent and lost points. I told them you had no issue taking the money right away but it takes an act of congress to get my money back. Super disappointed. The restaurant in Kemah, TX can't get it right and neither can corporate. Sad day- and yes I am still hungry. Next step is me calling my back and telling them that the charge was fraud. They didn't deliver what I ordered so that to me is fraud.

Waited 20 minutes in line yesterday, all to receive a Diet Coke that was filled to the brim with ice. I typically prefer drink with some ice, not ice with some drink. Ripped off.

THE slowest Whataburger on the planet. Should not be considered fast food. We have been sitting in line waiting for our food for 23 minutes so far. Send help.

Food is never hot n fresh...and you have to wait 20 min on a good day to get food if lucky ...idk y this fast food spot is the worst in the industry to get get food..worst hires also always the wrong people

Never thought I would say this but surprisingly good fast food. I normally don't like fast food, but I was impressed by the quality and quantity here. We ordered the honey BBQ chicken strips special and the famous patty melt combo meal with a banana pudding shake and onion rings and fries. The patty melt was my favorite because the sauce was good with the double beef patty, melted cheese and onions. Simple and delicious. I had great customer service as this was my first visit and not sure what to order, but the staff was very helpful. The ambiance is definitely casual on a budget, but sometimes that's exactly what we need on the go.

The food tastes good as always but the service was horrendous and the food took way too long to come out even though I only got a Sweet and Spicy Bacon Burger

I go to work early. By 430am I am on the road. The Whataburger at 59 and Shepherd is right along my way and is open 24 hours. This is an advantage because Starbucks in the area all open at 5am. Today will be the last day I give this Whataburger any of my business. Whether it is the ambiance of homeless hassling people in the drive thru, the fact they almost never have coffee (occasionally they have some that is almost cold), provide partial or incorrect orders every single time or serve food that has been sitting for hours, this place is a train wreck. The workers in fast food tend to do what they are allowed to. Typically that will be the minimum. Rarely is it a problem they are trying too hard. The issue for this store is unbelievably bad shift management. The location should close at 10pm and open at 5am, like other places in the area. This would be best for everyone because the owners are not interested in serving quality food.

Whataburger offers a free senior coffee to I believe 55-year-old and up. This is always a selling point for me when I'm looking for a quick breakfast out. I enjoy the jalapeno and cheddar biscuits with sausage egg and cheese. However, this morning, it appears the sandwich is a bit smaller than normal and not as crisp on the biscuit portion. The coffee, although free, is awful. This is the second time I've come and experienced this awful coffee.

Chris done excellent job greeting me in He said out loud Welcome to Whataburger it was so busy that he was get everyone out of line fast he was so excellent any more people like him Maintenance guy of Whataburger were take there lunch break when he got up clean the table That was amazing jobs He said he love his jobs He here to help his co work when they are busy rush hour If I can do it again in my lunch break I will do it again an excellent role model thank you this was our first stop here it was Excellent service

AVOID UNTIL FURTHER NOTICE. I am 34 weeks pregnant and was craving whataburger. Once I arrived, I placed my order. At the window, I was offered a chocolate shake which I thought was so kind. However, turns out the shake machine was down so I was offered someone else's watery shake. On top of that, I was asked to wait for my order with 4 other cars. It was over twenty minutes until we all received our orders. Mind you, all I ordered was chicken strips. When the chicken strips arrived, they were BURNT. I guess they're hiring anybody.

Coming from California, I had to try one of the most talked about competition to In-n-Out Burgers. The street around this store was under construction so it was a little of a mess. Once inside my order was quickly taken by a helpful person. I was personally handed my Dr. Pepper milkshake while waiting for my Whataburger. Surprised by this service. 4 stars. The small shake seemed like a large to me (California perspective?). Shake was thick and rich but could not really taste the Dr Pepper. 3 stars. My burger came next bit I decided to stay and eat in. I found a clean table in the corner and proceeded to unwrap. Overall the burger was bigger than In-n-Out's but also cost more. Inside were lettuce, tomatoes, onions and lots of pickles with mustard. It was a good tasting burger but won't surpass In-N-Out's mainly due to their sauce as it was seemed to better complement the patty versus just the mustard. 4 stars. Overall will likely eat one again next time I am in Texas.

This was my first time trying Whataburger sober. SPECIFIC: The drive-through queue didn't move super slow but it didn't move particularly quickly either. They messed up some of our order -- forgot the drink and gave us spicy ketchup instead of mustard. They had asked us to pull up (past the window) and wait for the order so at that point, it didn't seem worthwhile to try and fix. Definitely not a streamlined system like other fast food drive-throughs (e.g. In-N-Out or Chick-fil-A). GENERAL: It's a decent fast food burger but honestly, not as good as the one at In-N-Out. The best items they offer, in my opinion, are: the onion rings and the apple pie. Those were both delicious and stole the show. I rarely eat fast food so I really can't envision myself coming back here especially when there are better-tasting and more organized options out there.

I've lived in Texas since 1990, and Whataburger has been a part of my "Texas Experience". Great burgers, great service and great value. Until, maybe 4 year ago, when I began to notice a marked decline. I'm not sure sure what to attribute it, but both the service and the food quality have fallen off, steeply. It got so bad a few months ago, after a stop for what we thought was a quick pick-up meal at a drive thru off the Interstate, that i wrote to customer service. "30 minute waiting for an order that never arrived". We finally pulled out of the pickup line, went inside and waited another 30. We finally drove off without our food. I got a formal "We'll call you in 48 hours" response, but that call never came. A month later, on another long drive, my wife begged me to try them again. We pulled in the drive thru, ordered, waited 30 minutes, the pulled out before checking our order. It was completely wrong, much less than we paid for. We drove back, i walked in to find a group of four customers waiting at an empy counter. See my order in my hand, one of the ladies volunteered, "I've been here 20 minutes and no one has even spoken to me". I take the bag they gave me, gave it to a homeless man, since no one in our family would eat the items we got. I, of course, sent off another complaint. No answer at all this time, four days later. Fooled me once, shame on you. Fool me twice, shame on me. We're done. What the heck happened to these franchises?

Amazing burgers. I definitely recommend to everyone. I personally got the double whataburger. It wasn't too busy with another of workers in training. It also wasn't loud. The sweet tea wasn't too sweet.

Asked for a plain burger and still got mustard don't know what they didn't understand about PLAIN and mustard is nasty and stank so I threw it away because y'all can't follow SIMPLE instructions

A fiasco. Disorganized, not quite sure manager knows how to manage. Secondly, as I was eating, an employee sat down in the booth I was sitting in and started cleaning the wall, the floor around me. Disgusting. The drive thru was a congested mess.

I ordered a Whataburger meal w/apple pie. No tomatoes no onions with ketchup and mustard, pickles and jalapeños. Don't know why but the jalapeños came in a little cup and not inside the burger. Also, my apple pie was not fresh and kinda warm. I ordered through the app and selected "Dine In." My whole order was stuffed into one bag, burger, fries, apple pie and a small cup of jalapeños. I had to ask for a tray. I took out all the contents and placed them on the tray and threw the bag away. Can we do better?

Hear me out - I am from Vegas so I am comparing this burger to the burgers we have out here. Everyone I know from Texas is obsessed with this place!!!! It was okay for what I got but maybe I ordered wrong lol. I did however enjoy the spicy ketchup! Wish I could have more of that! The service was just okay and they ended up kicking us out of the lobby because it was near closing time lol. But it was fun to try!

A fifteen minute wait for a breakfast taquito is RIDICULOUS. And then there was a hair in our food so we couldn't even finish it. Fast food sucks these days, and isn't even fast.

I have been waiting for almost 3 weeks to get refunded for the least visit that I had at this location. I have also been waiting on a manager to call me with an apology for being called stupid by a drive thru employee. I called last week to follow up with customer service and the customer service representative was dry and rude. She told me that they would get back to be whenever. I told her that her customer service skills needed some work. Within 2 minutes of ending the conversation with her. I received a text message from an unknown number calling me a dumb bitch. When I responded to the message that it was the Whataburger customer service representative. She then accused me of sleeping with her husband. I called customer service the next day and spoke with the customer service manager. She looked up the call and there was no record of my call. I called at 6:07 and the call lasted nine minute including the hold time and I received the text 2 minutes after the call. The manager said that she would investigate the matter and call me back. I called the store tonight and asked for a manager. Mohamed answered and I explained to him that I still haven't received my refund. He proceeded to tell me that I needed to go on with my life and stop harassing them. He talked to me so horribly that I had to take the phone from my ear and look at it. He said that I needed to get over it. I told him that I hadn't received compensation for the bad experiences as well as the refunds. He said" do not come back to the location if you do you will be trespassing!" I told him that wouldn't go back there not even to use the bathroom. I ended up telling him off at the end of the conversation because I was very frustrated with his behavior. He shouldn't be in that position if that's how he treats customers! This experience has been horrible and I am not going to stop until I receive an apology and my refund. I will be filing a complaint with the BBB!

Not to be confused with Whopperburger (Burger King), Walkerburger (whichever chain older folks go to), and Won-ton-burger (sounds like an awful fusion place on Bellaire), this is Texas' own Whataburger, and the location that's not too far from my house in Houston. I haven't had any great meals (yet) from this Whataburger and they seem to be hit or miss with the food, but one thing it is great for it is on a Friday or Saturday night, they keep the lobby open till 3am, and on some nights from about 2am until about 3am, it gets completely packed with really beautiful people (some of us anyway), so it's a lot of fun for hanging out and people watching, complimenting each other and watching strangers pick each other up over lukewarm fries, and communally eating fatty foods around a lot of people that don't eat a lot of fatty foods (well, some of them do), and of course using some of the nastiest bathrooms in the Greater Houston area which is really saying something because this town does nasty bathrooms, well, nastily.

Absolutely miserable. Zero stars if I could, everyone that works here acts like they're so slow in the brain at all times, I swear. No way it should take 20+min to go through a FAST FOOD drive thru during the lunch hour on a Tuesday - on a day when the lobby is closed and they're not taking mobile orders - and STILL get completely cold and stale food AND have an item missing. Forget the parking lot construction, just tear this POS down at this point and start over.

Okay food. Jalapeño and cheese burger wasn't a favorite. Their chicken sandwich is good and if I were to come back I would order that. Fires were crispy. Overall not amazing burgers

worse whataburger in the loop. always takes forever for my food to come out. even if i'm the only person in the line. it never makes any sense

This is the worst Whataburger location I have been to in my entire life. I utilized the app for a curbside order. I arrived at the designated time and noticed their curbside sticker which said "skip the line, order curbside". I waited 15 minutes beyond the designated timeframe and went inside to speak to a manager and inquire about my order. The employee at the front attempted to explain the delay by saying it was "lunchtime". The manager just looked at me with with helpless eyes saying woe poor me, it's so busy. I received my order and they gave me a drink to fill myself. When I got home, they messed up the order. The manager or management at this location epitomizes incompetence and poor customer service, the service is egregiously subpar compared to other Whataburger locations. What a disaster of a business. The only reason they have customers is due to their central location. Do not come here if you are looking for a Whataburger which conforms to the usual standard. This place is WTF burger, not Whataburger. A complete disaster. So sad to see a place like this actually stays in business. Do not use your app for curbside. It means nothing here.

I've been waiting forever in line for a Whataburger Jr. and everyone behind me is leaving, six cars. This is my favorite Whataburger!!!!! The car in front of me was told to drive up so I could get to the window. Their food came out while I paid for mine. After a while, I was told to drive up. Six cars behind me got their food and left. I could not be the only person ordering a baby hamburger! I moved to the front and parked. Went in and requested my money back. They told me my food was being prepared. PREPARED!!!! What's up with that? The manager came with the food. I told him I just wanted my money returned. He said I could have the food and my money. I told him it would not be right to take the food without paying for it. I didn't want it. I was given my money, but the manager was insisting I take the food. He walked me to my car and I kept saying no. He kept trying even after I got in my car. I took to bag. The bread was wet from the tomato's. I don't like wet bread. I was very disappointed with my favorite place, very! I might give them another chance, but after that, I might need to find one in Richmond. No stars.

Waited for an hour in the drive thru for two orders, there was literally like 20 people working in the kitchen so idk why it took so long. Girl working the to go window was super rude and even after waiting that long they forgot some of my order. This location sucks.

My husband, niece and I came here tonight, and the drive thru was extremely busy, so we came inside and Taylor took our order. She was kind, attentive and accommodated us w/ a smile on her face. She even found me to give me my shake while I waited for my food any my honey mustard! Def come here for the hot, made to order food and friendly staff, ESP Taylor

1 star because I can't leave zero stars. It is 6:30 am and there is no one in the drive thru and I've been waiting over 10. Minutes for 2 sausage egg and cheese biscuits. I pulled up expecting to be out quick because THERE WAS NOT A SOUL IN THE DRIVE THRU, and now I'm late. Not to mention the lazy and mediocre customer service. Even tho it's the closest to me, I rarely come to this location, for this reason.

Just watched a worker put her finger in a customer face bad words were exchanged it's was a very bad experience and it took a hour for me to get my food

Horrible service. You will end up waiting for your entire lunch break. Go anywhere else.

Took them 25+ minutes to figure out how to make 10 taquitos at 5am with no one else in line

Just wow... low volume, poor service. I've be rejecting the order that I did not receive manager did not have the intelligence to cover this. Nonetheless one under my name....

The food is absolutely amazing. The service is about what you expect. Whataburger is iconic.

pulled up behind one vehicle was told to go to lane B, 6 vehicles went thru lane A before my food arrived fries were soggy live less then a mile away both burgers were cold to the touch Food and service both Pathetic

Food seems less seasoned than other Whataburgers. Also welcome to the slowest drive thru I have ever experienced. It never fails that I see at least two cars drive away after waiting to move an inch for ten minutes. It's a Friday night and the line is sticking out into the street and we haven't moved at all in 12 minutes and counting

Placed my order through the Whataburger app. Arrived at the restaurant and all HELL broke loose. Everyone there was mad and no one was getting their food. I was there for 45 minutes and never received my food. I asked for the manager so I could get a refund and he refused to come to the front. I videoed the last minute before I left to document it.

Nothing to right home about. First time experience at a WAB and wasn't blown away. I had the double WAB with mayonnaise, could barely taste the mayonnaise the hamburger had no taste, the fries tasted like store bought fries. Two stars for the spicy ketchup and the hamburger was large.

Legit went here and immediately after my wedding hoping to do a Whataburger wedding after party dinner. I ordered my food. Waited 25 minutes. Legit the worst service I have ever seen. To the point that I paid for two meals and just left because it wasn't worth it.

If it was possible to give negative stars I would. My order was simple. #1 with cheese, bun toasted on both sides, mayo and mustard, extra mayo, cut in half. Fresh fries. The burger first came out, no cheese and lukewarm. I told the young lady there was no cheese and they simply slapped a slice on and didn't bother to warm or even cut the slice. Then there's no mayo. Then the pattie was old. The fries were old. All those people in the kitchen and the order still wrong and old. Made me sick. Neva again!

this is my favorite whataburger to come to. Mohamed is amazing he always is welcoming and haze great customer service.

couldnt even get an order correct. no ketchup, no napkins, no straws. burger was missing items. taste was awful.

Not only was there hair in my food, but there was also a finger nail in the second order we had as well. I get it, sometimes there's no 100 percent fool proof plan, but a finger nail !!!!! When I addressed the situation to the Manager Mohammad he got upset with me and said I should have brought him the fingernail. The fact that you expected me to bring you the finger nail is even more disgusting !

GREAT SERVICE! Went in to pick up me & my 4 co-workers online order & the Manager helped me right away! As soon as he went to go grab my orders, every employee that passed me made sure I was already being helped and went to help him on if he needed anything to make my trip even more quick & efficient. I then saw all the awards they've gotten on their wall on their service and team work & was super impressed & could see why! they deserve it. GREAT CUSTOMER SERVICE I passed two Whataburgers to come to this one and will continue to do so