Whataburger

This may be the best Whataburger location I have ever been to. I work close to this location so I come here often. The staff are friendly every single time I visit and highly accommodating. There was one time where my brother put in an order for drinks on the app, and I ended up arriving an hour late for pickup, long after the scheduled pickup time for the order. I asked for the order when I arrived but at first they couldn’t find it in their system since it had been so long. The order had disappeared from his app and we were afraid there would be no refund. However after speaking to the kind manager, we found out that they had disposed of the drinks as they had spoiled after sitting outside for so long - but offered to remake them fresh for us. I was so thankful since it was really my fault for arriving so late. The staff all were kind and helpful and lovely. It feels that they take pride in their service, and they really care about delivering a superb customer experience, and I love that.

What happened? Used to be a good/great location. Night shift seems especially in need of help; 20 min wait (not horrible given the time), but burnt fries, luke cold burger, and w/ something asked not to be included. Day time is better but noticeably not as good as it was 6 months or so ago.

This review is for whoever has always been too lazy to put onions on patty melts at night. Whataburger has the worst value of any fast food chain at this point. There's also nothing more infuriating than being charged extra for a side of sauce, asking if it was put in the bag, and then getting home to discover you were lied to, and your onion-less patty melt with one slice of cheese on it for $14.17 is just an infuriating waste of time and money. Employees were also cussing loudly at one another when I was at the window over something that had gone wrong. This store fluctuates between needing to be shut down and being an average whataburger depending on who is in overnight. I wouldnt be writing this review if it wasnt an ongoing issue over a long period of time. Someone back there at night has an onion/work phobia.. I called for a refund and Sonya lied to me about processing it, told me it would appear within a week or so but it never did. I had to go through my bank, again.

I don’t order fast food after a night of binge drinking for the flavor! My sweet God in heaven, this is consistently the SLOWEST drive thru in our nation, let alone beautiful Lone Star state. FFS, please FIGURE IT OUT!!!

KHALIL WAS SUPER HELPFUL AND POSITIVE. BURGER FAST AND HOT 🔥

I ordered a taquito with potato, cheese and bacon. There was 1/2 square of cheese, a tiny slice of bacon and 2 hash browns. Apparently if you don't get eggs, you don't get much of a taquito. BUT, it's still the same price! Soo disappointing. The manager was just standing around and joking with the staff and not paying attention to the customers. She's never been any help! Photo 1, bacon, cheese, potato. Photo 2, bacon, egg and cheese with hot sauce. Even without the sauce, the 2nd taquito was twice as big.

I'm here from San Antonio and worst Whataburger I ever experienced. There was a hair in the burger, no sauce that I requested and no grilled jalapeños. Fries and onion rings and burger not fresh. We trashed it, didn't want to get sick. The SA whataburgers are not like this. Skip this place!

Was very good.. restroom was clean, I went at 4 pm and not crowded 😁🤩🤩 I took a salad and my parents burgers … everything was good